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Position Summary CoRe - Global Contact Center – Customer Interaction Center Are you passionate about leading people and helping them grow through coaching and mentoring? Do you think you have strong leadership qualities and can motivate people? Do you have the customer service attitude who can help develop strong teams like you? Are you one who can develop strong network and relations with Clients, People and Customers? Then, look no further. This is a unique opportunity to be part of a Talent support team if you are a detailed oriented, independent worker with strong customer service and leadership skills Work you’ll do In this help desk position you will be required to answer and resolve incoming calls from different Global Member firm employees and solve queries related to Payroll, Time & expense, Benefits and all other Talent (HR) related issues. Answering incoming calls in a call center environment and meeting the key performance indicators such as knowledge usage, customer satisfaction, and call quality which includes participating in individual and group coaching sessions Proper closure and/or escalation of tickets in a timely manner in accordance with the SLA guidelines Flexibility in accepting different shift timings since the ISS One Team India 24x7x365. Avoiding unscheduled time offs, as this would have major impact on our business. Excessive use of taking unapproved leaves would lead to disciplinary action. The Team The Customer Interaction Center is part of the Global Contact centre is part of Deloitte’s global shared services organization and serves Deloitte’s member firms worldwide. CIC is an internal support line for Deloitte DTTL employees. We support queries related to Benefits, Time-Expense, Payroll and all other Talent (HR) issues. CIC cater requests through phone, chat, webforms & emails. This is a level 1 support for queries which are broadly classified into Talent, Benefits, Payroll, Time & expense. Our team culture is collaborative and encourages team members to take initiative and seek on-the-job learning opportunities. Qualifications Required: Excellent written, verbal, listening, analytical skills. Easily grasp and communicate complex ideas. Excellent problem-solving skills Knowledge of computer, internet connectivity and application performance is required. Familiarity with Microsoft Office applications, especially Word, Excel and PowerPoint. Is able to act with urgency when necessary. Is open, receptive and adaptable to change. Demonstrates integrity and a can-do attitude. Previous experience in Customer Service, Hospitality or Events management required Experience of the core Microsoft Office packages is essential How You’ll Grow At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Deloitte’s culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities.We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 304062 Show more Show less
