Analyst, Financial Shared Services

Job Title:

Analyst, Financial Shared Services

Office location:

Mumbai/Hybrid

Job Type (perm/FTC)

Permanent

Context & Job Purpose

We are seeking a detail-oriented and analytical Finance Analyst – Travel & Expense (Global) to support the administration, operational effectiveness, and continuous improvement of GXO's global Travel & Expense (T&E) and Corporate Card programs. This role is responsible for providing operational and technical support across T&E systems and processes, partnering with business users, vendors, IBM support teams, and IT teams to ensure seamless service delivery.

The incumbent will support system administration, troubleshooting, reporting, testing, process enhancements, and project initiatives while contributing to operational excellence and user experience improvements across multiple global regions.

Key responsibilities

Operational & Technical Support (35%)

• Provide operational and technical support for global Travel & Expense and Corporate Card programs.
• Investigate, troubleshoot, and resolve Level 1 and Level 2 operational, process, and system-related issues.
• Support day-to-day system administration activities including user maintenance, configuration validation, access management, and troubleshooting.
• Coordinate with business users, vendors, IBM support teams, and IT teams to resolve business and technical issues.
• Support ServiceNow case management and issue resolution activities while meeting established service level expectations.

Systems, Testing & Enhancements (25%)

• Participate in system enhancements, upgrades, acquisitions, integrations, and continuous improvement initiatives.
• Support business requirement gathering, documentation, and solution validation activities.
• Develop and execute test scripts, test cases, and testing scenarios for system changes and enhancements.
• Support implementation activities and assist with issue identification, defect resolution, and post-implementation validation.
• Develop strong functional knowledge of Concur, Navan, ERP platforms, SuccessFactors, Corporate Card systems, SharePoint, reporting solutions, ITSM tools, and related integrations.

Reporting & Analysis (20%)

• Prepare operational, KPI, and management reporting to support business decision-making.
• Perform data analysis to identify trends, opportunities, and operational improvement initiatives.
• Monitor operational performance and provide insights into service delivery effectiveness.
• Support reporting requirements across global T&E and Corporate Card programs.

Continuous Improvement & Documentation (20%)

• Identify opportunities for process simplification, automation, control improvements, and enhanced service delivery.
• Develop and maintain process documentation, knowledge articles, procedures, and support materials.
• Recommend and support implementation of operational efficiencies and best practices.
• Independently manage workload and priorities across support, testing, reporting, enhancement, and project activities.
• Support global business requirements across multiple regions and time zones.

Key Skills & Competencies

Technical Skills

• Travel & Expense Program Administration
• Corporate Card Program Management
• Concur (Preferred)
• Navan (Preferred)
• ERP Systems
• SuccessFactors
• ServiceNow
• SharePoint
• Systems Testing & Validation
• Business Process Analysis
• Reporting & Data Analytics
• Microsoft Excel (Advanced)
• Process Documentation
• IT Service Management (ITSM)

Professional Competencies

• Strong analytical and problem-solving skills
• Excellent troubleshooting and root cause analysis capabilities
• Strong attention to detail and process discipline
• Effective stakeholder management and collaboration skills
• Ability to manage multiple priorities and competing deadlines
• Strong written and verbal communication skills
• Customer-focused service mindset
• Ability to work independently with minimal supervision
• Continuous improvement and innovation mindset

Stakeholder Management

The role works closely with multiple stakeholders globally, including:

• Business Users and Functional Leaders
• Corporate Card Providers
• Travel Management Vendors
• IBM Support Teams
• Information Technology Teams
• HR Systems Teams
• Finance Operations Teams
• Global Shared Services Teams
• Process Owners and Business Leadership

Impact of the Role

• Ensure stable and efficient operation of global Travel & Expense and Corporate Card programs.
• Improve user experience and service delivery performance.
• Support successful delivery of system enhancements and strategic initiatives.
• Strengthen operational controls and compliance processes.
• Drive automation, process standardization, and continuous improvement initiatives.
• Provide data-driven insights to support decision-making and operational effectiveness.

Qualifications

• Bachelor’s degree in finance, Accounting, Business Administration, Information Systems, or a related discipline.

• 3–5 years of experience in one or more of the following areas:

• Travel & Expense Operations

• Corporate Card Administration

• Finance Operations

• Shared Services Operations

• Business Systems Support

• Service Delivery Management

• Experience supporting global business functions and stakeholders.

• Strong proficiency in Microsoft Excel and reporting tools.

• Experience working with ERP and enterprise business systems.

Preferred

• Experience with Concur Expense and Travel.

• Experience with Navan or similar travel platforms.

• Experience with ServiceNow.

• Knowledge of integrations between HR, Finance, and Travel platforms.

• Experience supporting multinational or global organizations.

• Exposure to testing, system implementations, and continuous improvement projects.