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eClerx logo

Analyst

0 - 3 years

2 - 6 Lacs

Mohali

Posted:1 week ago| Platform: Naukri logo

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Skills Required

customer service crm software call center technology technical support outbound cold calling pivot table business development vlookup market research b2c sales sales inside sales client relationship management lead generation troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking motivated individuals to join our Outbound Voice Team as Technical Support Agents. In this role, you will be responsible for making outbound calls to customers who have reported technical issues with our products or services. Your primary objective will be to troubleshoot the reported problems and provide effective solutions to resolve them. Key Responsibilities: Make outbound calls to customers to address reported technical issues. Listen actively to customers' concerns and accurately diagnose the root cause of the problem. Provide clear and concise instructions to customers on troubleshooting steps. Guide customers through troubleshooting processes, ensuring they understand each step. Utilize various tools and resources to identify and resolve technical issues efficiently. Document all interactions and resolutions accurately in the customer database. Escalate unresolved issues to appropriate internal/external teams for further investigation. Follow up to ensure that their technical issues have been fully resolved and they are satisfied with the outcome. Adhere to company policies and procedures at all times. : Excellent communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Ability to remain calm and patient when dealing with frustrated customers. Technical aptitude and ability to quickly learn and understand new technologies. Previous experience in a technical support or customer service role is preferred. Familiarity with CRM software and call center technology is a plus. High school diploma or equivalent; additional technical certifications are a bonus. EducationBachelor's degree in any field is preferred.

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eClerx
eClerx
www.eclerx.com

IT Services and IT Consulting

Mumbai Maharashtra

10001 Employees

958 Jobs

    Key People

  • Mukesh Gupta

    Chief Executive Officer

  • Ankush Tiwari

    Chief Financial Officer

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