Analyst, Business Systems

Position Summary:

The IT Business Analyst for Sales plays a vital role in establishing and maintaining trusted partnerships with Corporate Sales/Commercial teams and technical stakeholders. This position is responsible for providing technical expertise throughout the selection, process and solution design, and deployment of global business solutions within designated application portfolios.

A core aspect of this role involves a comprehensive understanding of Sales/Commercial business processes and supporting technologies to facilitate functional requirements definition, including process design and information needs. The incumbent will support solution implementation from conception through development and transition to operational support teams.

Primary Responsibilities:

Relationship Management with Business Functions:

• Provides global support and troubleshooting for applications supporting Sales/Commercial teams, such as Campfire, EDI, sales quoting tools, and SAP.
• Assists business partners in identifying new capabilities, offering thought leadership and innovation regarding emerging trends in global sales solutions.
• Contributes to achieving objectives outlined by Sales/Commercial and IT leadership within the strategic technology roadmap.

Solution Functional Design:

• Defines and documents necessary solution requirements to deliver fully functional business processes and systems, clarifying scope of work.
• Utilizes business acumen in Sales/Commercial operations and IT disciplines to identify solutions aligned with IT standards and optimize the use of existing tools within the technology strategy.

Program Management and Initiative Deployment:

• Oversees delivery of initiatives within the Sales/Commercial domain.
• Maintains ownership of application portfolio processes and provides user training.
• Collaborates directly with suppliers, user representatives, and other systems staff as integral members of project teams.
• Supports coordination on estimating resources with Development, Infrastructure, and other departments to meet requirements and ensure acceptance.
• Facilitates engagement with business stakeholders during development phases.
• Reviews functional designs and coordinates business-led testing.
• Prepares documentation for processes, training materials, and related artifacts.
• Pursues ongoing self-development in Sales/Commercial processes and relevant technologies (e.g., SAP S4HANA ERP, quoting systems, Campfire).
• Manages and evaluates program risks, escalating recommendations for leadership review and business decision-making.

Education and Qualifications:

• Recent graduate with a bachelor’s degree or equivalent in Information Systems, or a related field, along with 1–2 years of relevant business domain and industry experience.
• Demonstrated functional business acumen in Sales/Commercial or Order to Cash disciplines.
• Practical knowledge or experience with functional systems.
• Understanding comprehensive end-to-end Order to Cash processes for effective stakeholder interactions is preferred.
• Experience with SAP ERP is advantageous.
• Strong organizational skills with proven ability to multitask effectively; self-motivated and able to work independently.
• Excellent verbal and written communication skills are required to interface with both IT professionals and end users/partners, with the ability to tailor information for diverse audiences, including third parties.
• Capacity to assimilate information rapidly and make sound decisions based on individual circumstances.
• Solid analytical and problem-solving skills.
• Proficient in organizing and managing projects.