Amazon Station Manager (Last Mile Delivery Operations)

Job Requirements:

1. Operational Excellence: Ensure seamless end-to-end station operations, including efficient cash and shipment management.

2. Team Leadership: Lead, manage, and develop delivery associates and support staff, cultivating a positive and productive team environment.

Zero Breach Focus: Drive and monitor zero shipment breaches within defined turnaround times (TAT) across the designated region.

4. Performance Optimization: Monitor, analyze, and improve key delivery performance indicators (KPIs) to enhance efficiency and effectiveness.

5. Cost and Productivity Management: Directly responsible for reducing per-shipment costs and increasing productivity by ensuring adherence to Promise Delivery Dates (PDD).

6. Data-Driven Improvement: Leverage data to improve performance metrics & identify opportunities to enhance customer experience.

7. Performance Analysis and Improvement: Maintain and analyze operational metrics to assess performance and implement data-driven improvements.

8. Inventory and Efficiency Tracking: Monitor quality, quantity, stock levels, delivery times, transport costs, and overall efficiency.

9. Target Achievement: Meet established targets for cost, productivity, accuracy, and timeliness.

10. Financial and Resource Management: Oversee operational budgets, cash management, and fleet management for the delivery center.

11. Compliance and Audits: Ensure strict adherence to operational Standard Operating Procedures (SOPs) and facilitate timely audits.

12. Logistics Expertise: Possess strong knowledge of route optimization and efficient delivery scheduling.

13. Logistics Coordination: Arrange goods, plan optimal delivery routes, and process shipments effectively.

14. People Management: Act as a people manager, coordinating with HR to address Delivery Associate issues and grievances.

15. Workforce Development: Supervise, coach, and train the Gurugram station workforce to maximize performance.

16. Process Implementation: Ensure full-scale and effective implementation of processes at the ground level.

17. Problem Resolution: Proactively resolve any operational problems or customer complaints that arise.

18. Professional Standards: Ensure that Delivery Associates maintain proper dress code and professional conduct with customers.

19. High Standards and Process Review: Frame and maintain high work standards and continuously review and refine existing processes.

Perks and benefits