- High School or equivalent diploma. - Advanced English level (you´ll be in contact with leaders from the other countries). - Previous experience in Customer Service - Experience with Windows Operating Systems and Microsoft Outlook. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing real-time, hands-on support at the station to ensure our customers receive their packages on time, as promised. You will need to work at the delivery Amazon Station DCE3 in Fortaleza - CE, Brazil. This is not a virtual position. This role will also help connect customers with experts who can provide them with the most accurate and up-to-date information about their packages. The work goes beyond fulfilling and delivering customer orders—it’s about ensuring we put smiles on customers' faces. As a Delivery Station Customer Service Associate, you will be responsible for: Communicating with customers directly in person, as well as via phone and email. Empathizing with and prioritizing customer needs. Upholding company values and treating every customer with respect. Resolving issues and setting appropriate expectations with customers. Clearly understanding and responding appropriately to customer concerns. Consistently composing grammatically correct, concise, and accurate written responses to customer inquiries. Approaching problems logically and with good judgment to ensure the best customer outcome. Making quick and effective decisions on behalf of the customer. This is an on-site position with a 5x2 schedule, including weekends and holidays. A day in the life You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon. Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses. - Bachelor Degree or equivalent work- related experience. Proficiency in verbal and written communication skills for language required for the position. Experience in understanding performance metrics and developing them to measure progress against key performance indicators. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- Bachelor's degree in computer science, engineering, mathematics or equivalent - 3+ years in a Quality assurance role out of which at least 2+ years are in testing web applications - Combination of solid in-depth knowledge of quality assurance, solid understanding of web/mobile technologies, as well as knowledge of automation tools - Passion for all things web - including usability and accessibility - Experience working with combined web and mobile software projects - Experience contributing to an existing automation framework for maintenance and new feature coverage - Ability to work independently and within a testing team - Experience working directly with developers, Product Managers and Designers eero is looking for a highly focused QA Engineer to work on critical web application testing projects that keep our platform running smoothly. You will help the QA team validate software releases and ensure a great customer experience. You'll work closely across multi-functional development teams to help discover, recreate, and debug issues for new and existing software features. You will also have the opportunity to contribute to and grow our web automation. At eero we believe in encouraging career growth through on-the-job learning and skills development. Key job responsibilities - Participate in the software development life cycle from beginning to end - Create and execute test plans for existing products and features - Work with development teams to define testing protocol for new features as they are designed and developed - Provide additional cross functional test support for other team members - Develop test scenarios from requirements and ensure maximum requirement traceability - Provide detailed bug reports to the Engineering Team using JIRA - Create detailed documentation to share your product and feature knowledge across the QA team and eero organization Experience with consumer networking hardware such as routers, switches, wireless access points Familiarity or experience with mobile automation (using Java, JavaScript, or Python) Experience testing cloud APIs Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one software programming language WiFi has become a critical component to every home worldwide. eero, an Amazon Company, is the first product to deliver a whole home WiFi experience using mesh technology to make sure you never have to worry about connectivity ever again. We believe customers deserve the best connectivity and smart home experience possible. To find out more about eero, please visit eero.com. About the role We are scaling our eero Product Engineering team and are looking for a motivated engineer to help us build word-class software. We’re looking for more experienced software engineers who have built scalable, highly available, and secure systems. The team is looking for a Software Engineer to build key features and backend cloud services. What you'll do - Build services that handle billions of requests each day from eero devices, mobile apps, and internal tools - Collaborate with peers across engineering, product, and design to shape our product vision and build exciting end user features - Enhance and optimize existing services to improve reliability, scalability, and flexibility - Provide mentorship to other cloud engineers and help change development processes to increase developer productivity and project predictability. 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience Bachelor's degree in computer science or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- Completed university bachelor’s degree in Computer Science or related field in the last 24 months [OR] currently enrolled in last semester of Bachelor's degree [OR] current Master's/Doctorate's student in Computer Science or related field. - Knowledge of at least one programming language(s): Java, HTML/CSS, Python, SQL, C, C++, etc. - Knowledge of data structures, algorithms, arrays, hash tables and graphs and problem solving. - Intermediate/advanced English proficiency B2+ or higher. This role is designed exclusively for university bachelor's degree recent graduates in the last 24 months in Computer Science or related field. As Software Development Engineer(s), selected candidate(s) will have the chance to have an impact on thousands of Amazon customers (from buyers and sellers, to Amazon employees) while working with industry-leading technologies. Amazon's LATAM Software Development Engineering organization is growing and we're looking for Software Engineer(s) with technical coding/programming academic background who thrive on learning from complex problems and are able to face challenges while working with multiple technical teams at Amazon. The selected candidate(s) is expected to contribute to all parts of the software development and deployment lifecycle, including but not limited to: design, development, documentation, testing and operations. They will be an integral part of a team that encourages experimentation and innovation on behalf of our customers. This role will directly participate in building and correcting software in partnership with other developers within the organization. Within this role, selected candidate(s) will not only code, but also drive the direction of the software architecture, and team best practices. Alongside their technical team, selected candidate(s) will be responsible for delivering production-ready code that will be used by thousands of Amazon customers, and own end-to-end customer experience of the services and features that are built. As an Software Development Engineer at Amazon, you will play a pivotal role in the following: - Work with the team to help drive business decisions. - Design, implement, test, deploy and maintain innovative software solutions to drive services optimizations, cost, and security. - Use software engineering best practices to ensure a high standard of quality for all of the team deliverables. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our compensation reflects the cost of labor in Brazil geographic markets. The base pay for this full-time, permanent position ranges from BRL R$9,500 to BRL R$ 10,500 per month (in addition to Amazon Restricted Stock Units and Sign-on Payments in Year 1 and Year 2). Key job responsibilities - Collaborate with experienced cross-disciplinary Amazonians to conceive, design, and bring innovative products and services to market. - Collaborate to design and build innovative technologies in a large distributed computing environment, and help lead fundamental changes in the industry. - Collaborate to create solutions to run predictions on distributed systems with exposure to innovative technologies at incredible scale and speed. - Collaborate to build distributed storage, index, and query systems that are scalable, fault-tolerant, low cost, and easy to manage/use. - Ability to design and code the right solutions starting with broadly defined problems. - Work in an agile environment to deliver high-quality software. A day in the life If selected, you will receive financial relocation support, if currently living 80 kilometers (kms) or more from our São Paulo location. Office Address: Avenida Chedid Jafet, 200, Vila Olímpia São Paulo - SP, 04551-065, Brasil. About the team Recruiting process: Application > Technical Coding Online Assessment > Technical Coding Phone Screen > Three (3) Final Technical Coding & Behavioral Interviews in English. Recruiting instructions: Within two (2) business days of successfully submitting your application, you will automatically receive our SDE Full-time Technical Coding Online Assessment. Please take time to study/practice in advance and ***complete within the deadline*** instructed by the assessment. IMPORTANT: You will be required to complete two sections 1) Technical Coding with the programming language of your preference, and 2) work-behavioral assessment. Make sure to complete both parts. Technical Coding Preparation Resources: [IMPORTANT] Technical Coding Preparation Resources: As we want applicants to be successful in their hiring process, we've compiled the following preparation resources for timely review, which can be taken any time and day. We strongly encourage applicants interested in this opportunity of employment to study and practice as much as possible. Visit the following link https://linktr.ee/amzuniversitylatam under “Prepare for your SDE Hiring Process”. Prior applying, please consider: - Per Return to Office (RTO) guidance, selected candidate(s) will be required to work five days per week from Amazon corporate building in Sao Paulo. - Amazon is a multinational technology company with English as its core business language and your hiring team may be located in different jurisdictions. CVs must be submitted in English in order to be eligible for consideration. Previous Software Development experience with iOS. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- 4+ years of non-internship professional front end, web or mobile software development using JavaScript, HTML and CSS experience - 3+ years of computer science fundamentals (object-oriented design, data structures, algorithm design, problem solving and complexity analysis) experience - Experience using JavaScript frameworks such as angular and react WiFi has become a critical component to every home worldwide. eero, an Amazon Company, is the first product to deliver a whole home WiFi experience using mesh technology to make sure you never have to worry about connectivity ever again. We believe customers deserve the best connectivity and smart home experience possible. To find out more about eero, please visit eero.com. Key job responsibilities - Lead projects and collaborate across engineering, security, product, design, and legal to shape our product vision. - Work closely with UX designers and product managers to develop dynamic UI experiences. - Enhance and optimize existing services to improve reliability, scalability, and flexibility. - Own the web front-end architecture and define the tactical direction of middle-ware services. - Provide mentorship to other engineers and help change development processes to increase developer productivity and project predictability. A day in the life As a Front-End Engineer on the eero Essentials team, you will have an opportunity to collaborate with Design, Product, Legal, Security, and cross-functional Engineering teams to enhance our retail hardware and software offerings. From building re-usable UI components, to integrating with cloud APIs, you will evolve our web architecture to handle continuous requests from around the world. You will be considered a technical leader on the team, working efficiently and routinely delivering solutions to complex and ambiguous problems. About the team We are scaling the eero team and are looking for a motivated, experienced, and product-focused front-end engineer to help us build word-class software that is scalable, highly available, maintainable, and secure. We work on products that define how our customers interact with their eero networks and hardware. We power their experience from login, network setup to device management and much more! We are a full stack team with specialized developers in mobile, web, and cloud engineering working on key features built around the user experience. 1+ years of agile software development methodology experience Experience with common front-end technologies such as HTML, CSS, JS, TypeScript, and Node Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one software programming language At eero, our mission is to serve as the central nervous system of the home. While we began by revolutionizing home WiFi, we aim to create comprehensive solutions that serve both wireless and wired connectivity needs for customers and businesses across the globe.Our cross-functional team, spanning hardware, software, and manufacturing, develops advanced Ethernet switching and gateway products, alongside state of the art security features, to complement our award-winning mesh WiFi systems. As an Amazon company, we combine the best of startup culture with the resources and stability of one of the world's leading technology companies. Our team builds products that customers love - from mesh routers to high-performance wired networking devices - and we're looking for you to join us in shaping the future of the connected home. We are looking for a motivated engineer to help us build word-class software. We’re looking for software engineers who have built scalable, highly available, and secure systems. The team is looking for a Software Engineer to build key features and backend cloud services, with a focus on data management and processing. Key job responsibilities - Build services and data pipelines that handle billions of requests each day from eero devices, mobile apps, and internal tools - Collaborate with peers across engineering, product, and design to shape our product vision and build exciting end user features - Enhance and optimize existing services to improve reliability, scalability, and flexibility - Provide mentorship to other engineers and help change development processes to increase developer productivity and project predictability. About the team The Software Services team at eero is a collaborative group of people who build high quality software solutions. The team is laser focused on delivering solutions for businesses and consumers. We value a culture of transparency and constantly aim to strike a balance between maintaining professionalism while keeping things light-hearted and fun. Interested in exploring career opportunities with eero? Visit our careers page to view all open positions:https://www.amazon.jobs/content/en/teams/devices-services/hardware-eero?country%5B%5D=US&keyword%5B%5D=eero 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience Bachelor's degree in computer science or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- Bachelor's degree in Engineering, Construction Management or comparable field - Experience as an Engineer, Senior Construction Manager, and other construction related disciplines. including project management, real estate development, architecture/design experience - Experience operating within at least two disciplines within the construction industry, which could consist of General Contracting, Owner’s Representation, Commercial Development, or Engineering and Design, or similar. - Project management experience from due diligence and design phase through implementation and operation - Experience negotiating construction, procurement and labor contracts - Experience working in an ambiguous environment and delivering results Global Engineering Services, Emerging Countries, Construction team supporting Brazil, APAC and LATAM is looking for an experienced Construction Manager that will be a key part of the Brazilian Operations team. This includes responsibility for project managing new Fulfillment Center’s planning, design and construction and the extension of existing facilities and any new sites. The Construction Manager will play an integral role in the development and implementation of the Brazilian and APAC/LATAM facility network infrastructure with worldwide opportunities to engage in the Amazon network. This role will analyze and evaluate different facility scenarios and build-out designs. In addition, this candidate has to support the standardization of the technical and facility related processes and systems. This opportunity combines construction engineering, planning, project management, facilities management, and contract management. It requires a person who can show proven ability in the planning and design, and project management / control of new and the enhancement of existing facility buildings. The role will include upwards of 40% travel to all Brazilian and EC locations. Key job responsibilities - Overseeing construction engineering, planning, and design for FC's and other new or expansion projects - Responsible for project support on new fulfillment network buildings and additional capacity requirements - Lead construction scope review and development with internal operational customers, and facilitate engineering and design efforts on new and remodel projects - Prepare reports, specifications, technical analysis to fully define the design requirements, equipment and services required on capacity expansion and remodel projects - Oversee and facilitate execution of ground up shell, TI, and engineering deployment for new facilities within the network - Provide technical direction concerning engineering design / AutoCAD, building design, layouts, build details, schedules and materials in accordance Amazon Specifications - Negotiate contracts with General Contractors and trade contractors and present formal documentation for approval when required - Ensure that contracts are fit for purpose, cost effective and incorporate appropriate Service Level Agreements - Provide overall site management, coordination, planning, specification of business proposals and coordination of subcontractors - Facilitate and team with others on due diligence evaluation of new opportunities - Partner with teams tasked with transition of base building management and oversight of all turnover documentation - Coach and guide all project teams (developers, design engineers, general contractors, sub-contractors, internal stakeholders) throughout the full project lifecycle - Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of under-performance issues - Audit contractors to check that the skills and competences of contract labor are appropriate to need and they are fit to undertake the work on which they will be deployed - Inform contractors of projected changes in resource or work demand so that they can take appropriate action - Support contractors’ work and help them to achieve higher performance level - Oversee multiple projects in various locations simultaneously - Provide critical review of current design standards to identify value engineering and design enhancement opportunities to be considered by internal engineering and schematic design partners - Comprehensive budget tracking, forecasting, and management of assigned expansion, remodel, and new build projects - Review and guide internally requested changes for validity, impact, and ensure timely and cost sensitive incorporation once approved - Positive, clear, concise, and transparent cross team communication for all aspects of project delivery A day in the life A day in the life of a Construction Manager is prioritizing internal Amazon Stakeholders and project requirements whilst ensuring Amazon specifications are being met. Traveling between projects, ensuring General Contractors queries are being answered, liaising between Consultants, Authorities, and world-wide Amazon teams to ensure the projects meet our customers needs. A fast pace environment, Amazon moves quick and a Construction Manager ensures that this speed transfers into the project needs and communicates risks and mitigations effectively. About the team This role will have cross functional collaboration with the EU, NA, Australia and Mexico. The team themselves are worldwide, offering a wealth of knowledge and experience gained across thousands of projects of enormous scale. Building this network for our customers to improve the customer experience and logistic network. Master’s in Engineering or Construction Management Ability to effectively communicate Amazon requirements to various audiences (e.g. senior management, peers, public officials, vendors, etc.) Spanish, French, Polish, Arabic, Portuguese, Turkish, Afrikaans and Zulu are considered preferred qualifications. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one software programming language WiFi has become a critical component to every home worldwide. eero, an Amazon Company, is the first product to deliver a whole home WiFi experience using mesh technology to make sure you never have to worry about connectivity ever again. We believe customers deserve the best connectivity and smart home experience possible. To find out more about eero, please visit eero.com. Key job responsibilities - Lead projects and collaborate across engineering, security, product, design, and legal to shape our product vision. - Work closely with UX designers and product managers to develop dynamic UI experiences. - Enhance and optimize existing services to improve reliability, scalability, and flexibility. - Own the web front-end architecture and define the tactical direction of middle-ware services. - Provide mentorship to other engineers and help change development processes to increase developer productivity and project predictability. - Develop and maintain full-stack web applications, with a focus on expanding backend expertise and implementing cloud-based solutions. Proactively learn and apply new technologies to improve overall system architecture and performance. About the team We are growing the eero Software Services (SWS) organization and are looking for a motivated and experienced software engineer to help us build world-class software that is scalable, highly available, maintainable, and secure. We support B2B customer-facing features by building responsive web applications, RESTful APIs, tuning models, scaling systems, processing data in real time, designing intuitive user interfaces, and powering low latency/high volume data features. Our goal is to build products, features, and services in partnership with other organizations at eero to better serve our customers. 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience Bachelor's degree in computer science or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- High School or equivalent diploma. - Advanced English level (you´ll be in contact with leaders from the other countries). - Previous experience in Customer Service - Experience with Windows Operating Systems and Microsoft Outlook. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing real-time, hands-on support at the station to ensure our customers receive their packages on time, as promised. This role will also help connect customers with experts who can provide them with the most accurate and up-to-date information about their packages. The work goes beyond fulfilling and delivering customer orders—it’s about ensuring we put smiles on customers' faces. As a Delivery Station Customer Service Associate, you will be responsible for: Communicating with customers directly in person, as well as via phone and email. Empathizing with and prioritizing customer needs. Upholding company values and treating every customer with respect. Resolving issues and setting appropriate expectations with customers. Clearly understanding and responding appropriately to customer concerns. Consistently composing grammatically correct, concise, and accurate written responses to customer inquiries. Approaching problems logically and with good judgment to ensure the best customer outcome. Making quick and effective decisions on behalf of the customer. This is an on-site position with a 5x2 schedule, including weekends and holidays. A day in the life You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon. Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses. - Bachelor Degree or equivalent work- related experience. Proficiency in verbal and written communication skills for language required for the position. Experience in understanding performance metrics and developing them to measure progress against key performance indicators. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one software programming language Do you want to work in a fast-paced environment that operates like a startup with amazon? eero is looking for a cloud backend engineer to rapidly iterate and release new experiences to our customers on a combined cloud/iOS/android development team. Cut down on the bureaucracy and come join a team laser focused on helping eero's customers view, manage, and troubleshoot their WiFi networks. At eero, our mission is to serve as the central nervous system of the home. While we began by revolutionizing home WiFi, we aim to create comprehensive solutions that serve both wireless and wired connectivity needs for customers and businesses across the globe. Key job responsibilities - Quickly iterate on customer-facing features with product, design, mobile, web, and device, and qa engineers. - Develop cloud backend services to support user and node clients - Write extensible APIs for partner teams and external clients to consume - Lead and participate in design reviews for large-scale software architecture - Create tools and automation to eliminate manual work - Participate in an on-call rotation and work to ensure that cloud services are operationally sound 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience Bachelor's degree in computer science or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.