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Amazon Connect

1 - 5 years

Hyderabad Bengaluru Mumbai

Posted:10 hours ago

Job Description

Job Description Amazon Connect (1–5 Years)

Job Title

Experience

1–5 Years

Job Summary

Amazon Connect Developer / Contact Center Engineer

Key Responsibilities

  • Design, develop, and maintain Amazon Connect contact center solutions.
  • Create and optimize IVR call flows, routing profiles, queues, and agent configurations.
  • Integrate Amazon Connect with AWS services such as Lambda, DynamoDB, S3, Lex, and API Gateway.
  • Develop and troubleshoot contact flows, call routing logic, and customer journeys.
  • Configure inbound/outbound calling campaigns and agent workflows.
  • Monitor contact center performance and resolve production issues.
  • Implement reporting and analytics using Amazon Connect Contact Lens and AWS reporting tools.
  • Collaborate with business stakeholders to gather requirements and deliver contact center enhancements.
  • Ensure system availability, scalability, security, and compliance standards.

Required Skills

  • 1–5 years of experience in Contact Center technologies.
  • Hands-on experience with

    Amazon Connect

    .
  • Strong understanding of

    IVR development

    , call routing, queues, and contact flows.
  • Knowledge of AWS services: Lambda, S3, DynamoDB, CloudWatch, API Gateway.
  • Experience in REST APIs and integration with third-party systems.
  • Understanding of Contact Center operations, customer engagement, and omni-channel support.
  • Familiarity with Contact Lens, Lex Chatbots, and workforce optimization is preferred.
  • Good troubleshooting and communication skills.

Preferred Qualifications

  • Bachelor's degree in Computer Science, IT, or related field.
  • AWS Cloud Practitioner or AWS Associate certification is a plus.
  • Experience with CRM integrations such as Salesforce, ServiceNow, or Zendesk is advantageous.

Skills Required

IVR Amazon Connect Amazon Connect Contact Centre IVR Connect

Work Mode

Hybrid

Job Type

Full Time

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