Key Responsibilities
1. Pricing & Quotation Management
Rate Procurement:
Negotiate block-space agreements (BSAs) and ad-hoc spot rates with major airlines, GSA (General Sales Agents), and charter operators for both export and import lanes.Tender & Spot Quotations:
Formulate competitive rate proposals for sales teams and direct key accounts, factoring in airline buy-rates, local handling charges (GHA), trucking, and customs brokerage.Margin Optimization:
Ensure optimal gross profit (GP) margins on every quote without losing out on market competitiveness.
2. Operations & Execution (Import & Export)
End-to-End Coordination:
Oversee movement for both Air Export (booking, routing, airport delivery, airline documentation, Master/House Air Waybills - MHAW/HAWB) and Air Import (flight tracking, airline manifest clearance, breakdown, delivery orders, and transshipment).Compliance & Regulatory Standards:
Ensure strict adherence to customs regulations, TACT rules, and Dangerous Goods (IATA-DGR) handling guidelines.Exception Management:
Handle flight delays, offloads, custom holds, or cargo damage proactively, offering immediate alternate routings.
3. Customer Service & Account Management
Client Escalation Point:
Act as the primary escalation contact for major accounts regarding service quality, billing discrepancies, or operational delays.Proactive Tracking:
Ensure the customer service desk delivers timely shipment status milestones (departure, arrival, delivery updates) to clients.Cross-Functional Collaboration:
Coordinate seamlessly with co-loaders, overseas agents, ground handlers, and internal sales/finance teams.
4. Financial Control & Commercials
P&L and Billing Oversight:
Review job files to ensure accurate billing, timely debit/credit note issuances, and minimization of revenue leakage.Carrier Invoicing & Cost Control:
Verify airline purchase invoices against agreed buy-rates to streamline vendor payments.
Key Skills & Competencies
Domain Knowledge:
Comprehensive understanding of global airport hubs, airline routing, unit load devices (ULDs), and Incoterms.Certifications:
IATA Dangerous Goods Regulations (DGR) and Cargo Introductory Course certifications are heavily preferred.Software Proficiency:
Experience with forwarding ERP tools like CargoWise, SAP, or specific air operations modules.Analytical & Negotiation Skills:
Strong pricing acumen to interpret market rate fluctuations, peak-season surcharges, and fuel adjustments (BAF/FAF).
