The Operations Executive will play a vital role in ensuring the smooth and efficient execution of tour packages and travel-related services. This includes coordinating with suppliers, managing logistics, supporting clients, and ensuring timely delivery of services. You will be responsible for planning, organizing, and coordinating various tour packages, both domestic and international. It will be your duty to ensure all aspects of the tour such as transportation, accommodation, guides, etc., are arranged and executed as per the itinerary. You will handle customer requests and queries related to tour operations, ensuring high levels of satisfaction. Your role will also involve liaising with travel suppliers, negotiating contracts, and ensuring compliance with agreed terms. Maintaining and building strong relationships with vendors and service providers will be crucial. Additionally, you will be responsible for managing travel logistics, including booking transportation, accommodation, and sightseeing tours, to ensure smooth operations. You will prepare and manage schedules for tour groups, monitor all logistical arrangements, and address any issues promptly to avoid disruptions. In terms of customer support, you will provide assistance to customers during their tours, handle complaints effectively, and focus on client satisfaction and retention. You will also be involved in preparing regular reports on tour operations, assisting in the preparation of marketing materials, and collaborating with sales, marketing, and customer service teams to ensure smooth coordination. Working closely with the operations manager, you will help implement strategies for continuous improvement in tour operations. To be successful in this role, you should have a Bachelor's degree in Tourism, Hospitality, Business Administration, or a related field, along with at least 2 years of experience in operations, preferably within the travel and tourism industry. Strong knowledge of tour operations, travel logistics, and vendor management is essential. Excellent organizational, multitasking, and time-management skills are required, along with strong communication and interpersonal skills. Proficiency in MS Office and travel booking systems is necessary, as well as the ability to work under pressure and resolve issues in a fast-paced environment. A customer-centric approach with attention to detail is important. Desirable skills include experience with international tour operations, knowledge of travel industry regulations and best practices, and fluency in multiple languages. The compensation includes a competitive salary based on experience, travel perks and discounts, health and wellness benefits, and opportunities for career growth and development in the travel industry. This is a full-time position with a day shift schedule and in-person work location.,
As an Operations Executive at our company, you will be responsible for ensuring the smooth and efficient execution of tour packages and travel-related services. Your role will involve coordinating with suppliers, managing logistics, supporting clients, and ensuring the timely delivery of services. Key Responsibilities: - Plan, organize, and coordinate various tour packages, both domestic and international. - Ensure all aspects of the tour (transportation, accommodation, guides, etc.) are arranged and executed as per the itinerary. - Handle customer requests and queries related to tour operations, ensuring high levels of satisfaction. - Liaise with travel suppliers, negotiate contracts, and maintain strong relationships with vendors and service providers. - Manage travel logistics, including booking transportation, accommodation, and sightseeing tours. - Provide assistance to customers during their tours, promptly addressing any issues or concerns. - Prepare regular reports on tour operations, client feedback, and operational efficiency. - Collaborate with sales, marketing, and customer service teams to ensure smooth coordination across departments. Required Skills and Qualifications: - Bachelor's degree in Tourism, Hospitality, Business Administration, or related field. - 2+ years of experience in operations, preferably within the travel and tourism industry. - Strong knowledge of tour operations, travel logistics, and vendor management. - Excellent organizational, multitasking, and time-management skills. - Strong communication and interpersonal skills. - Proficiency in MS Office and travel booking systems. - Ability to work under pressure and resolve issues in a fast-paced environment. - Customer-centric approach with attention to detail. Desirable Skills: - Experience with international tour operations. - Knowledge of travel industry regulations and best practices. - Fluency in multiple languages is a plus. In addition to a competitive salary based on experience, the role offers travel perks and discounts, health and wellness benefits, and opportunities for career growth and development in the travel industry. This is a full-time position with a day shift schedule, requiring in-person work.,