Role & responsibilities Handle inbound/outbound calls from customers, providing excellent service and resolving queries.Provide accurate information about products, services, and company policies.Address customer complaints and concerns in a professional manner.Assist customers with technical issues or troubleshooting, depending on the process.Maintain a high level of customer satisfaction and ensure positive customer experience.Document customer interactions and transactions accurately in the system.Meet daily/weekly/monthly targets for calls and customer satisfaction metrics.Adhere to company guidelines, policies, and procedures.Preferred candidate profile We are looking for a dedicated and energetic individual to join our team as a Voice Process Executive. The role primarily involves communicating with customers via phone and assisting them with their inquiries, issues, or services. If you are passionate about customer service and have excellent communication skills, this role is perfect for you Perks and benefits Competitive salary based on experience and skillset.Performance-based incentives.Health insurance and other employee benefits.Opportunities for career growth and professional development.