Air Ticketing Executive

About the Role:

Air Ticketing Executive

Key Responsibilities

1. Flight Booking & Ticketing:

   Handle domestic and international flight bookings, issue tickets accurately using airline reservation systems and GDS platforms.

2. Amendments & Cancellations:

   Process rebookings, date changes, cancellations, and refunds as per airline and company policies.

3. Customer Support:

   Assist customers with flight-related queries over calls, emails, or chatsincluding fare details, baggage policies, seat selection, and special requests.

4. Fare Calculation & Comparison:

   Calculate accurate fares, apply discounts, compare flight options, and inform customers of the most economical and convenient choices.

5. GDS & Airline Portal Operations:

   Work on GDS platforms like Amadeus, Galileo, Sabre or airline-specific portals to issue, modify, or cancel tickets.

6. PNR Management:

   Monitor and manage PNRs (Passenger Name Records), ensure timely ticketing, and follow up on waitlisted or unconfirmed bookings.

7. Coordination with Airlines & Vendors:

   Liaise with airlines, consolidators, and backend teams to resolve booking issues, seek fare waivers, or manage special service requests (SSRs).

8. Documentation & Reporting:

   Maintain booking records, transaction logs, and share MIS reports with supervisors or management as required.

9. Policy Adherence:

   Follow IATA standards, airline fare rules, and company procedures to ensure accuracy and compliance in all transactions.

10. Team Collaboration:

    Coordinate with customer care, holiday, and sales teams to ensure smooth delivery of flight services.

Preferred Candidate Profile

1. Experience:

   0 to 5 years of experience in air ticketing. Freshers with strong GDS training or travel domain knowledge are welcome.

2. Educational Qualification:

   Graduate in any discipline. Certification in Travel & Tourism or IATA is preferred.

3. GDS Knowledge:

   Familiar with at least one Global Distribution System (GDS) like Amadeus, Galileo, or Sabre.

4. Airline Policies:

   Understanding of airline fare rules, baggage policies, cancellation norms, and reissuance procedures.

5. Communication Skills:

   Fluent in Hindi and English. Ability to explain travel terms clearly and confidently to customers.

6. Customer Orientation:

   Polite, professional, and empathetic when handling customer concerns related to flight bookings.

7. Tech Proficiency:

   Comfortable with reservation systems, airline portals, email communication, and MS Excel for reports.

8. Detail-Oriented:

   High accuracy in fare calculations, PNR entries, and passenger data input.

9. Problem Solving:

   Ability to handle last-minute booking challenges, fare differences, and route changes with quick turnaround.

10. Flexibility:

    Willing to work in rotational shifts, weekends, and during peak travel seasons or emergencies.