AGM - Intelligent Network

IN being the most important service critical technology domain with unparalleled focus of organization & going through rapid technological changes over the span of time, FM IN is one of the most essential functions working across domains to achieve SNOC objectives of:

• Maximize Service and Network availability.
• Enhance customer experience

• Provide expert level support for the critical incidents happening in the network.

• Capability to support emergency situation and handle at least 50% of issues internally without raising OEM

• Ensure Corrective and Preventive actions through problem management.
• Conserve and disseminate Knowledge acquired.
• In depth technical discussion with vendor experts to bring the solution & implement effectively

• Govern & execute IN capacity expansion, SW version upgrades, IN modernisation, and new services implementation as per plan.
• Ensure SNOC tool and process readiness for new IN node implementations within defined hours of go-live.
• Drive FNI accuracy and ICP/EP/patch upgrade execution within planned timelines and quality standards.
• Drive P1/P2 fault restoration within SLA through structured closed working squad engagement and expert intervention.
• Lead work-order and ticket discipline ensuring all field actions and NOC activities are captured in the system.
• Govern communication and escalation model ensuring structured stakeholder notifications within defined timelines.
• Drive UAI system establishment to enable near-real-time actionable incident identification across the IN domain.
• Lead ticket, UAI, and alarm count reduction through structured FM transformation and automation activities.

• Lead capability development and skill building of the IN team including Cloud & IP competency growth.
• Ensure zero HSW incidents and promote safe working practices across all team members.
• Drive SOP adherence and structured process compliance across all team fault management activities.

• Ericsson Charging System Fault & Change Management
• Cloud platform architecture hands on
• Kubernetes
• Linux scripting handon
• Cloud & IP Competency for IN Platform Integration
• IN Modernisation, Capacity Expansion, and IN node Upgrades for bare metal & Cloud nodes
• SNOC Process Hygiene — Ticket and Work-Order Systems

• Analytical Thinking
• Managing Under Pressure
• Accountability and Ownership
• Digital Mindset

• An engineering graduate in Electronics and Communication with 10+ years of telecom experience in Intelligent Network SME operations within a SNOC or NOC environment.
• Cloud certification preferred