Who We Are Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within hospitals, healthcare facilities, and our 90+ local service centers to ensure quality medical equipment is in the right place at the right time for effective patient care. Make an impact in healthcare and grow your career with Team Agiliti! SHIFT: 12 noon - 8:30 pm The Medical Equipment Service and Delivery Driver is responsible for driving to and from healthcare locations to complete delivery and equipment management tasks for a district office, including customer delivery and pick-up of medical equipment; processing, cleaning, inspecting, and testing equipment including inventory maintenance. What You Will Do In This Role Safely load, secure, and deliver medical equipment to customers. Retrieves equipment from customer locations, safely transporting the equipment back to the office. Educate and engage customers at the time of delivery, keeping customers informed on the features and functionality of the equipment Complete all paperwork and data entry accurately and in a timely manner to ensure accurate documentation for billing, inventory, and regulatory compliance. What You Need For This Role Be 21 years of age or older, with high school diploma or equivalent. Hold a current, valid, and unrestricted driver’s license. Must have a safe driving record based on Agiliti policies. Have customer service experience. Prior work experience in hospital setting is helpful. Have basic computer skills. Be willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required to support a 24/7 schedule. Be able to lift and/or push up to 75 pounds. Be able to stand and walk for long periods of time. Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time. It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. Affirmative Action Policy Statements You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination. Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs. Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law. If you require assistance with your application, please contact recruiting@agilitihealth.com. Primary Job Location: Tampa District Additional Locations (if applicable): Job Title Customer Service Technician I Company Agiliti Location City: Tampa Location State: Florida Show more Show less

Who We Are Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within hospitals, healthcare facilities, and our 90+ local service centers to ensure quality medical equipment is in the right place at the right time for effective patient care. Make an impact in healthcare and grow your career with Team Agiliti! Position Summary Provides outstanding service to customers; resolves product or service problems; attracts new potential and increased activity from existing customers and maintains accurate customer data throughout the entire order process. Assists assigned service centers with daily office functions and aides in collections. Primary Objectives And Responsibilities Provides comprehensive contact with customers by utilizing an in‐depth product and company knowledge and customer familiarity to answer large amounts of incoming calls, acquire customer orders, and route orders to the appropriate service center. Maintains comprehensible records of all customer interactions via company databases. Maintains accurate customer data by updating system information. Identifies customers’ needs, clarifies information, researches issues, and provides accurate, satisfactory answers to customer queries and concerns. Resolves product or service problems by utilizing developed procedures to clarify the customer's complaint; determines the cause of the problem; guiding customer through troubleshooting and explains the best solution to solve the problem; expedite correction or adjustment; follows up to ensure resolution. Acquires general knowledge of all product and service lines offered and follows established processes to route requests to appropriate support specialists. Attracts new potential and increased activity from existing customers by identifying opportunities to cross sell additional products and services and presenting product opportunities to customers and routing service leads to the appropriate sales specialists for follow up. Assists with collections and billing efforts, including not limited to obtaining customer purchase order numbers, assisting customers in obtaining invoices for payment, and aiding in research of customer billing disputes. Organizes district office tasks, such as making vendor payments, organizing meetings, making travel arrangements, coordinating business meals and ordering office supplies as needed. Qualifications High School Diploma or 2 years of equivalent experience required. Previous experience in a high-volume call center is preferred. Ability to multi- task, set priorities and manage time effectively. Health care industry knowledge preferred. Knowledge, Skills And Abilities Strong Communication Skills: Strong phone and verbal communication skills along with active listening. Business Savvy: Easily identifies reasons for problems and can find effective solutions. Has self-control, patience, and ability to make decisions under pressure. Product Knowledge: Solid knowledge of all products and solutions sold in their market, including competitive products. Organization Skills: Practiced documentation skills and detail-oriented. Demonstrates reliability and flexibility. Ability to balance multiple priorities, objectives, and customer obligations in a fast-paced and ever-changing environment. Applies time management skills critical to success. Relationship Building and Influence: Builds strong relationships with customers, through frequent phone contact and strong product knowledge and advice. Uses customer-oriented telephone etiquette to gather information. Greets callers, establishes rapport, and projects a professional tone. Strategic Vision: Understands company's vision and mission linked to direct application of methods and plans to accomplish sales strategy. Implements strategy and may lead team members to accomplish objective. Computer skills: Entire MS Suite, Customer Relationship Management Software, order management systems. This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company. It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. Affirmative Action Policy Statements You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination. Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs. Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law. If you require assistance with your application, please contact recruiting@agilitihealth.com. Primary Job Location: Tampa District Additional Locations (if applicable): Job Title Customer Service Representative I Company Agiliti Location City: Tampa Location State: Florida Show more Show less

The Equipment Processing Technician is responsible for processing and inspecting medical equipment, including disassembling and reassembling it and processing and managing the associated accessories, in a district office. The Equipment Processing Technician also is responsible for the entry of data associated with these tasks. Shift: Monday-Friday, 2:00pm-6:00pm. $19/hr + some benefits. Knowledge And Physical Requirements High school diploma or equivalent. Prior work experience in hospital setting or customer service preferred. Basic computer skills. Willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required. Able to lift and/or push 75 pounds. Able to stand for long periods of time. Behavioral Skills (How the jobholders must conduct themselves with other people.) Possesses quality orientation with a “get it right the first time” attitude. Complies with patient privacy laws in all matters. Flexible, coachable. Demonstrates strong communication skills (listening, writing and speaking). Demonstrates team orientation and shows respect for others. Proactive and self motivated. Organized; prioritizes to meet deadlines. Able to work with very little supervision. Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations. Maintains a clean and safe work environment. Customer-focused; willing to go above and beyond. Practical Skills (Tasks that the job holder must be able to do and demonstrate). Completes all paperwork and data entry accurately and in a timely manner. Stays up to date on the medical equipment in the fleet. Cleans and inspects medical equipment for functionality, following approved written procedures. Demonstrates attention to details. Ships and receives medical equipment and supplies. Assists with inventory management. Performs other assigned duties. It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. Affirmative Action Policy Statements You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination. Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs. Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law. If you require assistance with your application, please contact recruiting@agilitihealth.com. Primary Job Location: Massachusetts General Hospital Additional Locations (if applicable): Job Title Equipment Processor I Company Agiliti Location City: Boston Location State: Massachusetts Pay Range for All Locations Listed: $16.48 - $25.05 This range represents the low and high ends of the Agiliti pay range for this position. This base pay range information is based on the market locations shown. For sales positions, this range combines the base salary and the target incentive pay. The actual pay offered may vary depending on several factors including geographic location, experience, job-related knowledge, skills, and related factors. Dependent on the position offered, short-term and/or long-term incentives may be provided as part of the compensation. Applicants should apply via Agiliti's internal or external career site.

The Technical Services Coordinator oversees and coordinates the biomedical and field service technicians assigned to a designated location, ensuring that medical equipment at the office and customer locations is timely and cost-effectively inspected, repaired and maintained. The Technical Services Coordinator ensures that accurate and detailed equipment records are kept, assists in growing technical services revenue and supports key daily office functions. The Technical Service Coordinator who works at a district office location also assists in managing the supply inventory and ensuring the accuracy and timeliness of customer billing functions. Knowledge And Physical Requirements Associate’s degree in an Applied Science (electronics or biomedical equipment technology preferred) or equivalent military training required; Bachelor’s degree preferred. At least 1 year of technical experience. Knowledge of the healthcare industry, including an understanding of hospital operations, alternate care providers and medical equipment manufacturers. Medical equipment preventive maintenance, repair and handling experience. Able to read and understand technical manuals and electric/pneumatic schematics. Demonstrated competency to perform operational verification procedures, preventive maintenance and repair service on various equipment. Proficient in the use of test equipment. Proficient computer skills, including Microsoft Office programs (Word, Excel, PowerPoint). Willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required. Valid driver’s license. Able to lift and/or push 75 pounds. Behavioral Skills (How the jobholders must conduct themselves with other people.) Possesses quality orientation with a “get it right the first time” attitude. Complies with patient privacy laws in all matters. Effectively builds credibility and trust with customer administration, clinicians and staff. Maintains and projects confidence, enthusiasm and a professional image. Flexible, coachable. Demonstrates strong communication and presentation skills (listening, writing and speaking). Demonstrates team orientation and shows respect for others. Proactive and self-directed. Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations. Organized; prioritizes to meet deadlines. Customer-focused; willing to go above and beyond. Practical Skills (Tasks that the job holder must be able to do and demonstrate.) Participates and partners with key staff members to promote revenue growth, cost containment and expansion of services with existing and potential customers. Understands and uses effective conflict resolution skills, e.g., identifies and resolves customer, employee and service concerns, discrepancies and disagreements. Knowledgeable about business information and its inventory and billing systems. Maintains compliance with International Organization for Standardization (ISO) regulations, if applicable. Manages requisitions, parts and supply inventory and purchase orders. Completes required documentation, reports and updates to support business. Possesses knowledge of, and can articulate, policies and procedures. Ensures accurate documentation is completed in a timely manner to meet regulatory compliance needs. Provides focus and helps establish priorities for technical team. Ensures equipment incidents, recalls, upgrades and modifications are completed in compliance with directives and documented accordingly. Coordinates and trains technical services technicians. Provides cross and lateral training, emphasizing continuous improvement and teamwork, and provides on-going feedback with focused action steps for areas of improvement. Holds self and other technical services technicians accountable for completion of assignments. Maintains performance expectations to support operational budget. Proactively manages continuous improvement opportunities and initiatives. Performs other assigned duties. It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. Affirmative Action Policy Statements You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination. Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs. Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law. If you require assistance with your application, please contact recruiting@agilitihealth.com. Primary Job Location: Tampa District Additional Locations (if applicable): Job Title Technical Services Coordinator Company Agiliti Location City: Location State:

The Equipment Processing Technician is responsible for processing and inspecting medical equipment, including disassembling and reassembling it and processing and managing the associated accessories, in a district office. The Equipment Processing Technician also is responsible for the entry of data associated with these tasks. Shift: Wednesday-Sunday, 9:00am-5:30pm. Knowledge And Physical Requirements High school diploma or equivalent. Prior work experience in hospital setting or customer service preferred. Basic computer skills. Willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required. Able to lift and/or push 75 pounds. Able to stand for long periods of time. Behavioral Skills (How the jobholders must conduct themselves with other people.) Possesses quality orientation with a “get it right the first time” attitude. Complies with patient privacy laws in all matters. Flexible, coachable. Demonstrates strong communication skills (listening, writing and speaking). Demonstrates team orientation and shows respect for others. Proactive and self motivated. Organized; prioritizes to meet deadlines. Able to work with very little supervision. Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations. Maintains a clean and safe work environment. Customer-focused; willing to go above and beyond. Practical Skills (Tasks that the job holder must be able to do and demonstrate). Completes all paperwork and data entry accurately and in a timely manner. Stays up to date on the medical equipment in the fleet. Cleans and inspects medical equipment for functionality, following approved written procedures. Demonstrates attention to details. Ships and receives medical equipment and supplies. Assists with inventory management. Performs other assigned duties. It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. Affirmative Action Policy Statements You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination. Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs. Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law. If you require assistance with your application, please contact recruiting@agilitihealth.com. Primary Job Location: Massachusetts General Hospital Additional Locations (if applicable): Job Title Equipment Processor I Company Agiliti Location City: Boston Location State: Massachusetts Pay Range for All Locations Listed: $16.48 - $25.05 This range represents the low and high ends of the Agiliti pay range for this position. This base pay range information is based on the market locations shown. For sales positions, this range combines the base salary and the target incentive pay. The actual pay offered may vary depending on several factors including geographic location, experience, job-related knowledge, skills, and related factors. Dependent on the position offered, short-term and/or long-term incentives may be provided as part of the compensation. Applicants should apply via Agiliti's internal or external career site.