Agile Software Engineer – Contact Center (Amazon Connect)

Location: Hyderabad, India
Experience: 14+ Years

We are looking for experienced Agile Software Engineer to design, develop, and support scalable cloud-based contact center solutions. The role focuses on Amazon Connect, AWS services, CI/CD automation, omnichannel customer experiences, and AI-enabled contact center capabilities.

• Develop and maintain Amazon Connect solutions using Contact Flow Designer, AWS Lambda, and DynamoDB.

• Build IVR/contact flows, routing logic, telephony integrations, and voice, chat, and email capabilities.

• Support contact center migration and modernization initiatives.

• Design integrations between contact center platforms and enterprise systems.

• Develop APIs, microservices, and serverless solutions using AWS services.

• Apply AI tools to improve development productivity, testing, refactoring, and documentation.

• Contribute to AI-enabled customer experience capabilities, including intelligent routing and automation.

• Collaborate with Product Owners and Agile teams to refine user stories and deliver production-ready software.

• Develop automated unit and integration tests, conduct code reviews, and troubleshoot production issues.

• 14+ years of overall software engineering experience.

• Hands-on experience with Amazon Connect or similar CCaaS platforms such as Genesys Cloud, NICE, or Five9.

• Knowledge of IVR/contact flows, routing logic, telephony integrations, and omnichannel customer experience solutions.

• Experience with AWS IAM, Lambda, API Gateway, DynamoDB, S3, and RDS.

• Experience with Jenkins, AWS CodePipeline, Git, and CI/CD automation.

• Familiarity with Agile methodologies, including Scrum or Kanban, and tools such as Jira or Rally.

• Strong analytical, problem-solving, communication, and collaboration skills.

Good to Have: AI development tools, Kafka, SNS/SQS, CloudWatch, Splunk, Terraform, CloudFormation, AWS certifications, and large-scale cloud or contact center transformation experience.

Apply Now: careers@d4insight.com