Location: Mohali (India – Night Shift) Shift Timing: 12 Midnight – 9:00 AM IST (to align with US time zones) Department: Customer Support Job Summary: We are looking for a reliable and tech-savvy Support Agent to provide Level 1 support for our digital services, including websites, online appointment tools, and marketing platforms, used by veterinary hospitals across the United States. You’ll be the first line of communication for resolving basic issues, answering queries, and ensuring uninterrupted access to our digital products during US business hours. Key Responsibilities: Respond to support tickets, live chat, and emails in a timely and professional manner. Troubleshoot basic issues related to client websites, appointment booking tools, email campaigns, and other marketing services. Escalate technical issues to Level 2/3 support as needed. Monitor system alerts and report service interruptions or unusual activity. Assist clients with tasks such as updating website content, verifying forms, and resolving login/access issues. Maintain detailed records of client interactions and issue resolutions in the ticketing system. Follow standard operating procedures (SOPs) for diagnostics and troubleshooting. Communicate clearly and empathetically with veterinary staff, clinic managers, and business owners. Required Skills & Qualifications: 1–2 years of experience in a technical support or customer service role. Basic knowledge of websites. Familiarity with email marketing platforms is a plus. Ability to speak in English and answer incoming telephone calls. Strong written English communication skills. Ability to troubleshoot issues methodically and logically. Comfortable working independently during night hours. Nice-to-Have: Experience working with US-based clients or in the veterinary/healthcare space. Exposure to CRM systems or ticke ting platforms (e.g., Zendesk, Freshdesk, Zoho Desk). Understanding of DNS, SSL, and basic web hosting concepts. Why Join Us? Work with a growing team supporting life-saving veterinary care in the US. Night shift allowance. Opportunity to grow within tech support, marketing ops, or product teams.
Location: Mohali (India – Night Shift) Shift Timing: 12 Midnight – 9:00 AM IST (to align with US time zones) Department: Customer Support Job Summary: We are looking for a reliable and tech-savvy Support Agent to provide Level 1 support for our digital services, including websites, online appointment tools, and marketing platforms, used by veterinary hospitals across the United States. You’ll be the first line of communication for resolving basic issues, answering queries, and ensuring uninterrupted access to our digital products during US business hours. Key Responsibilities: Respond to support tickets, live chat, and emails in a timely and professional manner. Troubleshoot basic issues related to client websites, appointment booking tools, email campaigns, and other marketing services. Escalate technical issues to Level 2/3 support as needed. Monitor system alerts and report service interruptions or unusual activity. Assist clients with tasks such as updating website content, verifying forms, and resolving login/access issues. Maintain detailed records of client interactions and issue resolutions in the ticketing system. Follow standard operating procedures (SOPs) for diagnostics and troubleshooting. Communicate clearly and empathetically with veterinary staff, clinic managers, and business owners. Required Skills & Qualifications: 1–2 years of experience in a technical support or customer service role. Basic knowledge of websites. Familiarity with email marketing platforms is a plus. Ability to speak in English and answer incoming telephone calls. Strong written English communication skills. Ability to troubleshoot issues methodically and logically. Comfortable working independently during night hours. Nice-to-Have: Experience working with US-based clients or in the veterinary/healthcare space. Exposure to CRM systems or ticke ting platforms (e.g., Zendesk, Freshdesk, Zoho Desk). Understanding of DNS, SSL, and basic web hosting concepts. Why Join Us? Work with a growing team supporting life-saving veterinary care in the US. Night shift allowance. Opportunity to grow within tech support, marketing ops, or product teams.
As a UI Designer, you will be a valuable addition to our creative team, where your primary responsibility will be to craft intuitive and visually appealing user interfaces for both our web and mobile applications. Your role will involve close collaboration with product managers, developers, and various stakeholders to ensure the creation of seamless and engaging user experiences. Your key responsibilities will include understanding project requirements and user needs through effective communication and collaboration with cross-functional teams and stakeholders. You will be expected to translate these insights into concrete deliverables such as wireframes, prototypes, and visual designs that effectively communicate design concepts and interactions. Moreover, you will play a crucial role in designing user interfaces that not only look aesthetically pleasing but are also intuitive and optimized for usability. To achieve this, you will need to conduct user research, usability testing, and gather feedback to continuously iterate and enhance the designs. Collaboration with developers is essential to ensure that the implementation of designs accurately reflects the intended user experience. Staying updated with industry trends, best practices, and emerging technologies in UI design is essential for this role. As an advocate for user-centered design principles, you will champion the importance of user experience throughout the design process. Additionally, collaborating with the marketing team will be necessary to guarantee brand consistency and cohesive user experiences across all platforms. You will be expected to work within project timelines, effectively prioritize tasks to meet project deadlines, and provide design guidance and support to other team members as needed. Your role as a UI Designer will be pivotal in shaping the way users interact with our applications, ultimately enhancing their overall experience.,