Agentforce Consultant

Location: Hyderabad/Bangalore

Years of Experience: 4-6 Years

ROLES & RESPONSIBILITIES:

• Assess client business processes, customer service operations, and CRM landscapes to identify high-value
  opportunities for AI, automation, and Agentforce adoption.
• Design AI and CRM strategies and implementation roadmaps aligned with client objectives, budgets, and
  Salesforce maturity.
• Translate business requirements into scalable technical solutions using Salesforce, Agentforce, Einstein
  AI, and Generative AI technologies.
• Lead workshops, discovery sessions, and stakeholder presentations on AI strategy, Service Cloud, and
  Agentforce capabilities.
• Lead or support Proof of Concepts (PoCs) and pilot implementations to validate AI and automation use
  cases.
• Advise clients on responsible AI practices, including governance, security, compliance, trust layer
  configuration, and data privacy.

PREFERRED SKILLS:

• Lead the design, configuration, and implementation of Salesforce Service Cloud solutions for enterprise
  customer service organizations.
• Design and deploy Agentforce agents to automate customer support, internal operations, and service
  workflows through intelligent reasoning, topics, actions, and instructions.
• Configure and optimize Salesforce Einstein AI capabilities including Einstein Copilot, Prompt Builder,
  Model Builder, Einstein GPT, and related AI features.
• Implement Service Cloud capabilities including:
  Service Console
• Omni-Channel Routing
• Case Management
• Email-to-Case
• Knowledge Management
• Entitlements & Service Contracts
• SLA Tracking
• Escalation Rules
• AWS Chat Integration
• CTI (Computer Telephony Integration)
• AI-powered Bots (Einstein Bots / Agentforce)
• Design customer-centric service processes that improve case resolution, customer satisfaction, and
  agent productivity.
• Build reports, dashboards, and analytics to monitor service KPIs such as case resolution time, first-call
  resolution, agent performance, SLA compliance, and customer satisfaction.

CERTIFICATION:

Salesforce Platform Developer I
Salesforce Platform Developer II(Preferred) Salesforce Certified Agentforce Specialist

Educational Qualification:

• Graduation (B.E/B.Tech -CSE, ECE, IT)

About ABSYZ:

ABSYZ is a proud Salesforce Summit Partner and one of the fastest-growing pure-play Salesforce Consulting
Partners in the ecosystem. A trusted Salesforce partner since 2014, our Summit status reflects our excellence in delivery and innovation across industries. As a majority-owned subsidiary of Youngsoft Inc., Michigan, ABSYZ has scaled rapidly with a global team of 450+ professionals and 1,255+ Salesforce certifications. We’ve successfully delivered 300+ projects with an industry-leading customer satisfaction score of 4.85/5. Our service offerings span consulting, implementation, AppExchange development, mobility, integration, testing, and staff augmentation, with a strong focus on delivering end-to-end Salesforce solutions. Additionally, we are making strides in emerging technologies like AI, blockchain, mobility, and UI/UX, including Agentic AI solutions that enhance automation and customer engagement. Headquartered in Hyderabad, India, ABSYZ has been recognized among India’s top Salesforce partners by Clutch and is also certified as one of the great places to work. As we enter our 15th year of operations, we continue to grow with the same passion, agility, and customer-first approach that shaped our journey from a startup to a globally respected partner. To learn more: www.absyz.com