After Sales Coordinator/ solar/ Ahmedabad

Job Title: Service Coordinator

Department: Service

Industry: Solar Inverters / Renewable Energy

Employment Type: Full-time

Location: Ahmedabad

Job Responsibilities

• Provide online technical support for solar inverters through phone, email, WhatsApp, and remote communication.

• Coordinate with customers, EPC teams, installers, field engineers, and inverter OEMs.

• Handle inverter fault complaints, error codes, and troubleshooting requests.

• Coordinate inverter replacement, warranty claims, and service requests with OEM.

• Collect and verify inverter details, including model number, serial number, fault details, and installation information.

• Maintain complaint trackers, service records, and replacement status reports.

• Follow up on pending complaints until resolution.

• Coordinate with dispatch for replacement inverter delivery and maintain dispatch records.

• Prepare daily and weekly reports of resolved and pending cases.

Candidate Requirements

• Diploma or B.E./B.Tech in Electrical Engineering, Electronics, or a related field.

• Basic knowledge of solar PV systems, grid-connected inverters, and hybrid inverters.

• Good communication and coordination skills.

• Basic knowledge of Excel, email, and Google Sheets.

• Ability to manage multiple service complaints and follow up systematically.

• Experience in solar inverter technical support or customer service is preferred.

• Freshers with relevant electrical knowledge can also be considered.Practical Skills to Test

• Identify inverter model and serial numbers from a sample datasheet.

• Prepare a sample service complaint entry in Excel.

• Draft an email to an OEM requesting technical support or inverter replacement.

• Explain the steps for handling a new complaint through resolution.

• Demonstrate clear communication while handling a simulated customer complaint