Bachelor's degree in Electrical, Mechanical, Computer Engineering, or related field Minimum 5 years of professional engineering experience Demonstrated experience in technical team leadership Proficiency in project management methodologies Strong technical background with hands-on engineering expertise AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. About the Team We are a diverse, collaborative group of professionals dedicated to keeping the cloud running. Our team includes software engineers, network specialists, supply chain experts, and operations professionals who share a common goal: delivering innovative infrastructure solutions that power global technology. Key job responsibilities Manage all engineers towards departmental and company wide goals. Hire, supervise, coach, and develop Facility Ops Center engineers. Drive a fun and productive workplace environment. Demonstrates positive communications skills when working with customers, vendors and employees. Proven leadership capabilities including the skill to develop and motivate others. Oversee day to day, escalations, ticketing and communications with customers (internal & external). Manages shift schedule. Ongoing development of processes and procedures to meet changing environment. Update and maintain documentation associated with processes and procedures. A day in the life A Day in the Life Imagine leading a dynamic team that serves as the central nervous system of our global data centers. Your day will involve strategic oversight, real-time problem-solving, and ensuring our infrastructure operates with unparalleled precision. You'll collaborate across teams, manage shift operations, and drive initiatives that push the boundaries of operational excellence. About the team The Global Facility Operations Center proactively monitors the life-safety systems and the infrastructure equipment (e.g., chillers, temperature sensors, generators, UPSs, switchgear, breakers) that provides power and cooling to the platform on a global 24x7x365 basis. We support Data Center Engineer Operations teams who are responsible for the operation of infrastructure equipment. Our role is to ensure that critical alarms are properly Responded to, Acknowledged, Investigated, and Dispatched (RAID). Additionally, the Facility Operations Center serves as a communications hub during both standard and emergency operations. About AWS Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Master's degree in Engineering or Advanced Technical Management Certifications in facility management or specialized technical operations Experience with advanced monitoring and predictive maintenance technologies Background in designing and implementing large-scale infrastructure solutions Proven history of driving operational efficiency and technological innovation Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
DESCRIPTION AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities Design, implement, and maintain Linux-based server infrastructures with a focus on reliability and scalability. Perform comprehensive system monitoring, diagnostics, and performance optimization Configure and manage network hardware, including switches, routers, and complex cabling systems Develop and maintain robust backup and disaster recovery strategies. Collaborate with cross-functional teams to ensure seamless technological integration. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS Bachelor's degree in Computer Science, Network Engineering, or related technical field Proficiency in network protocols and network hardware configuration Experience with network configuration and hardware troubleshooting Comprehensive understanding of Linux/Unix administration principles Proficiency in server booting technologies (POST, BIOS, PXE, Kickstart, GRUB/LILO) Knowledge of network protocols and technologies (TCP/IP, Ethernet, L2/L3 PREFERRED QUALIFICATIONS Technical degree in Computer Science, Network Engineering, or related field Proficiency in network operating systems (Cisco IOS, NX-OS, JunOS) Familiarity with AWS cloud services Advanced scripting and automation skills Experience in large-scale data center operations Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
DESCRIPTION AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities Design, implement, and maintain Linux-based server infrastructures with a focus on reliability and scalability. Perform comprehensive system monitoring, diagnostics, and performance optimization Configure and manage network hardware, including switches, routers, and complex cabling systems Develop and maintain robust backup and disaster recovery strategies. Collaborate with cross-functional teams to ensure seamless technological integration A day in the life As a successful Data Center Operations engineer, your day-to-day work will include: Installation and configurations on Data center Servers and Network systems Installation, troubleshooting and replacement of internal and external hardware parts of Servers and Network devices Work within a ticket-based environment and work on systematic problem resolution Work on rotational shift-based schedule to maintain high system reliability Collaborate with internal teams and share ideas and contribute in innovative projects to improve DC work environment and overall efficiencies. This is a physically active role, we are always on the move onsite. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS • Bachelor's degree in Computer Science, Network Engineering, or related technical field • Proficiency in network protocols and network hardware configuration • Experience with network configuration and hardware troubleshooting • Comprehensive understanding of Linux/Unix administration principles • Proficiency in server booting technologies (POST, BIOS, PXE, Kickstart, GRUB/LILO) • Knowledge of network protocols and technologies (TCP/IP, Ethernet, L2/L3. PREFERRED QUALIFICATIONS Linux certification and/or administration experience - RHCSA/RHCE, LPIC, Linux+ Networking certification - CCENT/CCNA, Network+ Scripting skills – e.g., Python, Ruby, Perl, Bash Server+, A+, CompTIA Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
DESCRIPTION AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities Design, implement, and maintain Linux-based server infrastructures with a focus on reliability and scalability. Perform comprehensive system monitoring, diagnostics, and performance optimization Configure and manage network hardware, including switches, routers, and complex cabling systems Develop and maintain robust backup and disaster recovery strategies. Collaborate with cross-functional teams to ensure seamless technological integration. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS Bachelor's degree in Computer Science, Network Engineering, or related technical field Proficiency in network protocols and network hardware configuration Experience with network configuration and hardware troubleshooting Comprehensive understanding of Linux/Unix administration principles Proficiency in server booting technologies (POST, BIOS, PXE, Kickstart, GRUB/LILO) Knowledge of network protocols and technologies (TCP/IP, Ethernet, L2/L3 PREFERRED QUALIFICATIONS Technical degree in Computer Science, Network Engineering, or related field Proficiency in network operating systems (Cisco IOS, NX-OS, JunOS) Familiarity with AWS cloud services Advanced scripting and automation skills Experience in large-scale data center operations Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
DESCRIPTION AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities As Data Centre Operations Engineer, you will be the primary point of contact for internal customers. There is never a dull moment as each day presents itself with different challenges. Some of the key responsibilities you will undertake are: You will troubleshoot technical issues on advanced hardware, ranging from servers, storage and networking devices on a 24/7 basis. You will maintain a high level of system reliability and availability. You will participate in projects to enhance operational efficiencies with opportunities to share experiences and knowledge with our global network of technical experts. You will share knowledge and help train less technical staff on the best practices related to all service owner issues You will contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews About the team AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS Server Hardware and network fiber hands-on Experience in Network troubleshooting, Optical Fiber Cabling, Switches and Routers Understanding of Linux/Unix Administration Comfortable acting as escalation, Strong written and verbal communication skills with the business PREFERRED QUALIFICATIONS Remote Access: Console routers, IPMI, BMC Network Equipment Installation and Configuration Cisco IOS, NX-OS, JunOS Redundancy: Power feeds, ATS, Server Hardware, RAID, Network Connectivity Data Center Operations: Inventory Management, Hot/Cold Aisles, Security Participated in Project Management Experience or Knowledge of AWS products: EC2, EBS, S3 etc. Scripting: Bash, Python, Perl, Ruby (or programming languages) Linux certification and/or administration experience - RHCSA/RHCE, LPIC, Linux+ Networking certification - CCENT/CCNA, Network+ Scripting skills – e.g., Python, Ruby, Perl, Bash Server+, A+, CompTIA Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
DESCRIPTION AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. We at Amazon Data Services India Private Limited (‘ADSIPL’), are looking to hire a highly motivated, best-in-class Network Technician to join our growing team within its infrastructure operations. The candidate will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and to develop innovative ways to automate and scale our network as we expand. The position responsibilities will include scaling support of several data center locations of ADSIPL in India and be responsible for day-to-day assistance with capacity management. The Network Technician will work closely with both internal customers of ADSIPL and external vendors to facilitate smooth project execution as directed by Technical Program Managers. The ideal candidate should be highly autonomous, very detail oriented, possesses strong written and verbal communication skills and has significant experience in supporting large scale, enterprise class networks. Excellent network implementation and troubleshooting skills combined with a proven documentation methodology is also required. Strong written and verbal communication skills and an ability to interact efficiently with peers and customers are required. The desire and ability to work in a fast paced, collaborative environment is essential. In addition to providing top-tier management and support of Amazons vast network infrastructure, Network Technicians are expected to build or enhance tools, develop best practices, refine operational procedure and constantly think proactively and innovatively. Key job responsibilities Implement projects according to assigned priorities Verify project requirements in terms of infrastructure capacity, materials, resources required and lead time Prepare scope of work and request for quote for bid analysis Manage vendor to implement cabling and hardware installation work Comply with change management policies and guidelines for project activities Build network devices and troubleshoot issues with engineers Assure project quality on deliverables for handoff to operations Update project progress, and escalate risks and blockers to stakeholders Adhere to safety and security standards for all tasks Keep updated with latest process and design changes Contribute to process improvement initiatives Support training and development in procedures and technical knowledge About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS Bachelor's degree Knowledge of fiber optic and copper cabling standards, testing equipment and troubleshooting methodologies Knowledge of TCP/IP networks PREFERRED QUALIFICATIONS 2+ years of computer networking experience 1+ years of data center experience Experience dealing effectively with customers during problem resolution Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
DESCRIPTION AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Data Center Operations designs, installs & maintains the world’s largest Cloud Computing Infrastructure. We are looking for skilled Data Centre Linux & HW Engineer at Amazon Data Services India Private Limited (“ADSIPL”) with a passion for technology to help us expand AWS Cloud offerings to the next level. ADSIPL offers an exciting, dynamic and challenging environment encouraging creativity and personal development while maintaining AWS computing environments in a secure, scalable, and cost-effective manner. At ADSIPL, career progression is part of our environment. We want you to progress. If your career path is in Systems, Network or Database Engineering, Software Development or maybe AWS Support, Technical Operations or perhaps Project Management, we will create a development plan to enable you to succeed reaching those goals. This begins on Day One! Key job responsibilities A Data Centre Linux & HW Engineer at ADSIPL may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others). Key job responsibilities A Data Centre Operation Technician at ADSIPL, expectation from role are: You work as part of the Operations team, whose primary responsibility is the maintenance and upkeep of the data center infrastructure. your role and responsibilities include, but are not limited to, server rack installation, hardware break-fix on various components, troubleshooting network issues also responding to emergent situations that affect operational stability. You may be the primary contact point for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Technical Operations) and external service partners (Hardware Vendors, Contractors, Service Providers among others). You will work and meet SLAs against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues. You perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure. You participate in team meetings for metric analysis and to discuss achieving daily/weekly goals. You possess knowledge of the policies and procedures, including safety and security, within your department, and understand the appropriate application of such knowledge You contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment. More experienced technicians may assist in training less experienced members of the team. This position also has a physical component requiring the ability to lift & rack equipment up to 20kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines. This role involves covering 24x7 shift rotation A day in the life You will support DC (Data Center) infrastructure equipment (e.g. racks, servers, networking devices, hardware components, cables, etc.), You will follow the instructions ticket-based environment and work on systematic problem resolution and perform routine operation activities on hardware, or spare parts, including rack install, server break/fix, rack decom etc. You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure. Show a strong aptitude for troubleshooting and problem solving You will be involved with site management and maintain tidiness in operation areas Your role also has a physical component requiring the ability to lift & rack equipment up to 20kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines. Your role involves covering 24x7 shift rotation About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS Knowledge of server hardware and components Knowledge of fiber optic and copper cabling standards, testing equipment and troubleshooting methodologies 2+ years of data center experience PREFERRED QUALIFICATIONS Experience working in a colocation data center facility Experience with computer hardware troubleshooting and repair Experience in networking Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.