ADMINISTRATOR L3(CONTRACT)

Role Purpose

The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement.

AWS L2 JD details:

Experience: 6-8 Years WO Rate :160k

Location: Bengaluru / Hyderabad / Pune

Job Summary

We are seeking an experienced AWS Infrastructure Administrator (L2) to manage, monitor, troubleshoot, and support AWS cloud infrastructure. The candidate will be responsible for maintaining highly available, secure, and scalable cloud environments while providing L2 operational support, incident management, problem resolution, and infrastructure optimization.

Key Responsibilities

AWS Infrastructure Management

• Manage and administer AWS cloud environments.
• Provision and maintain EC2 instances, EBS volumes, AMIs, and Auto Scaling Groups.
• Configure and manage VPCs, Subnets, Route Tables, Security Groups, and NACLs.
• Manage Elastic Load Balancers (ALB/NLB) and Route 53 DNS services.
• Support S3 storage management and lifecycle policies.
• Monitor cloud resources for performance, availability, and capacity utilization.

Monitoring & Incident Management

• Monitor AWS infrastructure using CloudWatch, Systems Manager, and third-party monitoring tools.
• Troubleshoot infrastructure alerts, incidents, and outages.
• Perform root cause analysis (RCA) for recurring issues.
• Handle L2 support escalations and major incident troubleshooting.
• Coordinate with L3 teams and cloud architects for complex issues.

Security & Compliance

• Manage IAM users, roles, policies, and permission boundaries.
• Support AWS security best practices and compliance requirements.
• Implement and maintain MFA, encryption, and security controls.
• Work with AWS WAF, Shield, and Security Hub.

Backup & Disaster Recovery

• Configure and monitor AWS Backup solutions.
• Support snapshot management for EC2 and EBS volumes.
• Validate backup and recovery procedures.
• Participate in DR testing and failover activities.

Database Support

• Support Amazon RDS (MySQL, PostgreSQL, SQL Server).
• Monitor database backups, performance, and availability.
• Troubleshoot connectivity and application-related database issues.

Automation & Operations

• Use AWS Systems Manager for patching and automation.
• Develop basic automation using PowerShell, Shell Scripting, or Python.
• Manage infrastructure through Infrastructure as Code (IaC) concepts.
• Support CI/CD deployments as needed.