ADMINISTRATOR L3

Role Purpose

The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement.

Required Technical Skills:

• Strong hands-on experience with Jamf Pro administration and support .
• Good understanding of Apple device management , including:
• • iOS/iPadOS device enrollment, configuration, compliance, and troubleshooting.
  • macOS device management, security policies, software deployment, and support.
• Experience managing and troubleshooting Android Rugged Devices (Zebra, Honeywell, Datalogic, etc.).
• Knowledge of Mobile Device Management (MDM) concepts, including:
• • Device enrollment methods
  • Configuration profiles
  • Application deployment
  • Compliance and security policies
  • Certificate management
• Experience with Apple Business Manager (ABM) and Automated Device Enrollment (ADE).
• Familiarity with enterprise mobility solutions and device lifecycle management.
• Ability to troubleshoot device, application, network, and enrollment issues across multiple platforms.

Preferred Skills:

• Experience with Workspace ONE would consider as Addon.
• Understanding of scripting for macOS (Bash, Shell, Python).
• Knowledge of security best practices for mobile and endpoint devices.
• Experience supporting corporate-owned and BYOD environments.

Responsibilities:

• Provide Level 2 support for Jamf-managed Apple devices and Android rugged devices.
• Troubleshoot complex enrollment, compliance, and application deployment issues.
• Manage device configurations, policies, and security settings.
• Support OS upgrades, patch management, and software deployments.
• Work with vendors and cross-functional teams to resolve escalated issues.
• Maintain documentation, standard operating procedures, and knowledge articles.