Administration Manager

About the Role

Swastik Institute of Dance is seeking an organised, proactive and customer-focused Admissions & Administration Coordinator to manage the day-to-day administrative operations of our dance school.

The successful candidate will be responsible for handling student enquiries, enrolments, parent communications, phone calls, inboxes and student management software while ensuring a professional experience for every student and family.

Key Responsibilities

• Manage incoming enquiries through phone, email, WhatsApp, social media and other communication channels.
• Respond to prospective students and parents promptly and professionally.
• Explain dance programs, class schedules, enrolment processes and fees.
• Follow up with prospective students and convert enquiries into enrolments.
• Manage new student registrations, renewals and student records.
• Maintain accurate student information within the institute's management software.
• Monitor attendance records, enrolment statuses and outstanding payments.
• Coordinate with dance instructors and management regarding schedules, student requirements and operational issues.
• Communicate class updates, announcements, events and important information to students and parents.
• Handle complaints and enquiries, escalating unresolved issues to management.
• Prepare daily and weekly reports on enquiries, enrolments, pending follow-ups and administrative activities.
• Ensure no enquiry, communication or assigned administrative task is overlooked.

Requirements

• Strong written and spoken English.
• Previous experience in admissions, customer service, administration or reception.
• Excellent communication, coordination and organisational skills.
• Comfortable using CRM systems, spreadsheets and business software.
• Ability to handle multiple tasks and work independently.
• Strong follow-up skills and attention to detail.
• Experience in education, training institutes or dance schools is advantageous.

What We're Looking For

Someone who takes ownership, communicates professionally, follows through on commitments and keeps operations organised without constant reminders.