Admin & Operations Executive

Job Opening – Admin & Operations Executive

Company: DBG TECH SOLUTIONSLocation: Malad West, Mumbai (Work From Office)Salary: ₹25,000 – ₹30,000 per month (Fixed)Employment Type: Full-TimeExperience: 2–4 Years PreferredIndustry: Smart Home Automation | Technology | E-Commerce

About the Company

DBG TECH SOLUTIONS is a growing smart home automation and technology solutions company specializing in Apple HomeKit, smart devices, premium automation solutions, and e-commerce operations across India.

We are looking for a smart, responsible, tech-savvy and proactive Admin & Operations Executive who can independently manage daily office operations, order processing, customer coordination, and administrative responsibilities.

Key Responsibilities

1. E-Commerce & Order Management

• Process and manage daily orders received through Amazon, Shopify, and other sales channels.
• Handle order confirmations, invoice preparation, dispatches, cancellations, and returns.
• Manage Amazon Seller Central and Shopify admin dashboards.
• Monitor pending orders and ensure timely fulfillment.
• Coordinate with the sales and accounts teams regarding orders and payments.

2. Shipping & Logistics Management

• Hands-on knowledge of Shiprocket is preferred.
• Create shipping labels, AWBs, manifests, and pickup requests.
• Coordinate with courier partners for pickups and deliveries.
• Track shipments and resolve delivery delays, RTOs, and lost shipment cases.
• Ensure proper packing, dispatch documentation, and timely shipment of products.
• Coordinate with warehouse and inventory teams for stock availability.

3. Billing, Quotations & Documentation

• Prepare basic quotations, proforma invoices, tax invoices, and delivery challans.
• Maintain customer order records, billing details, and dispatch documentation.
• Basic understanding of GST billing and Excel.
• Coordinate with the accounts department for pending payments and invoice corrections.
• Maintain accurate digital records of daily transactions.

4. Customer Support & Complaint Management

• Handle customer inquiries through phone calls, WhatsApp, emails, and support tickets.
• Register, track, and follow up on customer complaints.
• Coordinate with technical engineers and service teams for complaint resolution.
• Manage product replacement, warranty, and return requests.
• Ensure timely customer updates and professional communication.
• Escalate urgent or unresolved issues to management.

5. Internal Team Coordination

• Coordinate between sales, accounts, technical, installation, and management teams.
• Follow up on daily pending tasks and requirements.
• Schedule site visits, service appointments, and customer follow-ups.
• Coordinate materials required for ongoing projects.
• Assist management in monitoring daily operational activities.
• Ensure smooth communication and timely completion of assigned work.

6. Office Administration & Daily Operations

• Manage general office administration and daily operational requirements.
• Maintain office supplies, courier records, documents, and vendor contacts.
• Coordinate with suppliers, logistics partners, and service providers.
• Maintain daily task trackers, pending work lists, and follow-up reports.
• Identify and resolve routine operational problems independently.
• Assist in preparing basic MIS reports and operational summaries.
• Support management in improving internal processes and efficiency.

Required Skills & Qualifications

• Graduate in any discipline.
• 2–4 years of experience in administration, operations, e-commerce, or order management preferred.
• Working knowledge of Shiprocket, Amazon Seller Central, and Shopify.
• Good knowledge of MS Excel, Google Sheets, email, and basic office software.
• Familiarity with Zoho Books, Zoho Desk, or similar software is an advantage.
• Good communication skills in English and Hindi.
• Strong organizational and multitasking abilities.
• Comfortable learning new technology and software.
• Ability to handle customer queries and solve operational issues independently.
• Responsible, punctual, detail-oriented, and able to work with minimal supervision.

What We Expect

We are looking for someone who takes ownership of responsibilities rather than simply waiting for instructions.

The ideal candidate should be able to manage multiple daily tasks, follow up proactively, resolve routine issues, and ensure smooth business operations.

Salary: ₹25,000 – ₹30,000 Fixed MonthlyJob Location: Malad West, MumbaiWork Mode: Strictly Work From OfficeJoining: Immediate Joiners Preferred

Apply Now: Send your updated CV to DBG TECH SOLUTIONS.

Website: www.dbgtech.in

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid sick time
• Paid time off

Work Location: In person