***Note: Only candidates who are currently in Acting Advisor role are eligible to apply as per ELI program. · Should be a graduate with minimum 2-3 years of contact handling experience in Selling Partner Support. · Demonstrates ability to analyze data, using the data to drive decision making. · Fosters a positive team environment and collaboration within the AA network. · Easily approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers. · Demonstrates effective, clear and professional written and oral communication. · Strong prioritization and time management skills, with a high degree of flexibility. · Ability to embrace constant change with flexibility and good grace. · Demonstrate appropriate sense of urgency and adaptability in response to changing business needs. · Demonstrates effective communication, composure, and professional attitude. Are you passionate about improving the quality of customer experience? Do you thrive in a fast-paced environment in which you have the opportunity to influence change? Would you like to enable change that drives business growth while protecting Amazon’s Selling Partner experience? The Selling Partner Support (SPS) organization in Amazon provides world-class support to our global Selling Partners, and is looking for SPS Associate Advisors. Key job responsibilities Candidate should respond to associate support requests in real time providing education to associates with the goal of achieving first contact resolution, as well as a remarkable, reproducible seller/vendor experience. Candidate should also liaise with other departments such as Customer Service, Business Teams, stakeholders from different Market places, Merchant Investigations, or Payments teams as required to resolve stakeholder issues and questions. Candidate should display high energy, with passion for technical and process proficiency and a drive to be a relentless advocate for the Seller/Vendor and Associate experience. Has clear understanding of the SPS Ops Support team and how to get things done through formal channels and informal networks. Deep knowledge base in several platforms and specialties with the ability to share that knowledge with others. Willingness to take ownership and offer solutions to ensure a perfect interaction for Selling Partners. The ideal candidate will have the ability to provide just in time coaching and corrective guidance with a focus on building self-sufficiency and accountability in the associate team. Candidate should also possess great deep dive skills to identify the root cause on audits/project or ACES related work. About the team Ops Support team is a part of Partner Support & Solutions (PSAS). We provide operational support to various internal departments which are dependent on Selling partner catalog & Selling partner outreach. We ensure business continuity by solutions and support through trouble tickets. Ops Support team provides support to NA(US and CA), EMEA(UK, FR, DE, IT, ES, AE and KSA), APAC (IN, AU and SG) regions. ***Note: Only candidates who are currently in Acting Advisor role are eligible to apply as per ELI program. · Performance should be in good standing in last two performance cycles. · Candidate should not be on any active performance or behavior related plan. Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Bachelor's degree 12+ years of software engineering with a proven track record of leading large-scale projects experience Experience in complex software development and knowledge of emerging platforms, Java, operating system principles, and programming best practices. Are you interested in building high-performance, globally scalable Financial Systems that support Amazon's current and future growth? Are you seeking an environment where you can drive innovation? Does the prospect of working with top engineering talent get you charged up? If so, Amazon Finance Technology (FinTech) is for you! We are seeking an exceptional Principal Engineer to architect next-generation tax compliance foundational services that serve Amazon's global operations. Are you passionate about building systems that can automatically adapt to evolving regulations globally? Can you envision and build platforms that manage tax compliance for millions of sellers while processing billions of transactions? Do you want to lead the transformation of financial technology through innovative applications of AI and automation? In this role, you will architect and deliver mission-critical platforms that ensure tax compliance while providing delightful customer experiences across Amazon's diverse business portfolio. You will lead the technical vision for systems handling seller tax compliance and customer engagement, impacting millions payees globally. You'll work with multiple engineering teams across multiple sites to define scalable architectures that can rapidly adapt to new tax regulations while maintaining the highest security standards. You will be responsible for influencing organizational roadmaps, driving technical innovation through GenAI applications, and making key architectural decisions that impact Amazon's global financial operations. The ideal candidate will combine hands-on technical leadership with strategic thinking abilities. You should have extensive experience building large-scale distributed systems, expertise in AI/ML technologies, and a proven track record of delivering secure, compliant solutions. Strong mentorship abilities are essential as you'll be growing engineering talent and fostering a culture of technical excellence. Experience with financial systems or regulatory technology is valuable, but we're more interested in your ability to solve complex technical challenges and drive innovation at scale. You must be able to communicate complex technical concepts clearly, influence across organizations, and make difficult trade-off decisions that balance innovation with operational excellence. Key job responsibilities This Principal Software Engineer positions leads multiple teams to build an architecture that is well connected with the overall Amazon ecosystem. They deliver customer value through a combination of incremental deliveries and transformational initiatives. You will create and drive high-level strategic initiatives, but will also roll up your sleeves and contribute directly. You will work with a team of experts and drive the team to successfully accomplish the following activities: Lead projects that directly impact the ability for Sellers to price their selection on Amazon. Write 3-5 year plans on how the architecture of 4 different two-pizza teams of software engineers will evolve and grow. Drive consensus and closure on contentious topics spanning multiple organizations. Act as a role model for other engineers on the team, reviewing their designs, and actively mentoring them. About the team FinTech provides financial technologies across key finance functions for all Amazon businesses and subsidiaries globally. These functions include tax, treasury, accounting, fraud prevention, accounts receivable, and accounts payable processing. FinTech is uniquely positioned to examine finance requirements and provide integrated solutions that serve multiple businesses. FinTech's business strategy is driven by stakeholders' business needs across four key themes: (1) Supporting business growth while reducing cost to serve, (2) Ensuring compliance and reducing controllership risk, (3) Improving customer experience, and (4) Providing complete, timely, and accurate data. FinTech domain knowledge & proven experience of leveraging GenAI in complex business domains. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one software programming language We are constantly making Alexa the best personal assistant in the world. The Alexa Subscriptions Growth team in Hyderabad is hiring talented software engineers to build features for customer safety and subscriptions for Alexa. Join a team doing innovative work. Make a direct impact to customers, show measurable success, and build with the latest artificial intelligence systems. If you are holding out for an opportunity to: • Make a huge impact as an individual • Be part of a team of smart and passionate professionals who will challenge you to grow every day • Solve difficult challenges using your expertise in coding elegant and practical solutions • Create applications at a massive scale used by millions of people • Work with artificial intelligence systems to deliver real experiences And you are experienced with… • Writing highly efficient, testable, quality code written with Java, C++, or C# (or another excellent OO language) • Application scaling, resiliency, availability, and failover • Researching implementations to find the best possible experience for a customer • Taking ownership and doing whatever it takes to get the job done And you constantly look for opportunities to… • Innovate, simplify, reduce waste, and increase efficiencies • Use data to make decisions and validate assumptions • Automate processes otherwise performed by humans • Learn from others and help grow those around you ...then we would love to chat! A day in the life If you are looking for to solve unique problems in Subscriptions & Safety space and influence tech architecture and make wider impact, this is the team for you! We are looking for an SDE to drive system design and development of services in a strategically significant domain. We are proud to boast a low ops load, and a tech architecture focused on micro-services in NAWS and single responsibility as key tenets. About the team The Alexa Subscription growth team is responsible for building and expanding the subscriptions for paid features in Alexa. The teams also owns features for Emergency assist subscription. Features like Emergency Alerts, connecting those in need of help to emergency services, Activity monitoring, Fall Detection, AI based anomaly detection are a few examples. 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience Bachelor's degree in computer science or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.