Adani Airport Holdings

Purpose/Objective: Lead - Cargo Commercial & Business Development is responsible for driving growth and revenue through strategic business initiatives while ensuring the highest level of customer service is delivered. This dual role involves identifying and pursuing new business opportunities, fostering relationships with key stakeholders, and overseeing the customer service team to maintain service excellence. About Business: Adani Group : Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O & M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India. Adani Airports Holding Limited : Adani Airports Holding Limited is reshaping the aviation landscape, transforming airports into dynamic hubs of connectivity, innovation, and service excellence. By prioritizing passenger experience, leveraging state-of-the-art technology, and enhancing operational efficiency, we are redefining airport infrastructure across India. Our vision is to create world-class airports that serve as gateways to regional development and global connectivity, positioning Adani Airports as a leader in the aviation sector with a focus on sustainable growth and community impact. Job Purpose: Lead - Cargo Commercial & Business Development is responsible for driving growth and revenue through strategic business initiatives while ensuring the highest level of customer service is delivered. This dual role involves identifying and pursuing new business opportunities, fostering relationships with key stakeholders, and overseeing the customer service team to maintain service excellence. Key Responsibilities of Role: Tactical Business Development Execution: Craft and execute detailed strategies to expand business opportunities and enhance service offerings, focusing on increasing market share and customer satisfaction. Conduct in-depth market research to identify new business and service opportunities, and evaluate the potential for innovative partnerships and customer service enhancements. Contract Management: Facilitate the negotiation of contracts with partners and manage customer relationships, ensuring alignment with strategic objectives and high service quality standards. Provide expertise in deal structuring, customer service protocols, financial due diligence, and analysis to maximize value and compliance across business and service operations. Customer Relationship Management: Build and maintain strong relationships with key customers, partners, and stakeholders to drive long-term loyalty and business growth. Oversee the development and execution of customer retention programs and loyalty initiatives to enhance customer engagement. Resolve complex customer issues and complaints in a timely and effective manner to maintain high levels of customer satisfaction. Develop and implement customer service standards, policies, and procedures to ensure consistent delivery of high-quality services. Market Analysis and Benchmarking: Prepare and present regular reports on business development activities, customer service performance, and market trends to senior management. Leverage market intelligence to tailor business development strategies in alignment with HO and create effective marketing initiatives for the cargo vertical. Collaborative Team Leadership: Lead teams in business development and customer service towards unified strategic goals, ensuring all activities support the organization's overarching objectives. Foster a collaborative environment that values knowledge sharing, professional development, and the pursuit of best practices in both business development and customer service. Digital Mindset: Keep up with digital and AI advancements to enhance business and maintain competitiveness.