Who We Are Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. Were a growing company looking for motivated professionals to join our team! What Were Looking For The Deployment Technician is responsible for executing scheduled nightly installations and migrations for Acumera’s customers. This role ensures deployments are completed efficiently, accurately, and fully documented in coordination with the U.S. deployment and vendor teams. Requirements Responsibilities Execute nightly installations and hardware migrations following Scale’s deployment SOPs. Communicate directly with field vendors and technicians to coordinate site activities. Validate network connectivity, VPN tunnel health, and device registration in our proprietary network management tool. Update all deployment tickets in JIRA with accurate time, activity, and completion notes. Report incomplete tasks or issues to the Senior Deployment Specialist for escalation. Participate in end-of-shift handoff documentation in Slack. Follow detailed checklists for each customer deployment type (restaurant, convenience store, retail locations) Ensure quality and consistency across every deployment. Support cross-training and peer mentoring to maintain team flexibility. Qualifications Associate degree or diploma in Networking, Information Systems, or equivalent experience. 2–3 years of experience in IT deployment, helpdesk, or NOC operations. Familiarity with network devices (routers, firewalls, switches) and structured cabling. Experience with Firewalls, JIRA, Confluence, and Network management tools preferred. Excellent attention to detail, communication, and documentation accuracy. Must be available for 7:00 AM – 4:00 PM IST overnight shift. Perks and Benefits Group medical insurance. Casual dress code. Hybrid Work schedule Paid company holidays. Cab Facilities. Fully stocked snacks at office. Vibrant and Inclusive Workplace Atmosphere. Flexible work environment and an opportunity to grow as we grow. Scale Computing is an equal opportunity employer. The final candidates will be subject to a pre-employment background check.
Who We Are Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. Were a growing company looking for motivated professionals to join our team! What Were Looking For The Overnight Team Lead oversees the nightly deployment operations for Scales global network rollout projects. This position ensures smooth execution of customer cutovers, manages shift performance, and coordinates directly with U.S. leadership to maintain deployment continuity between time zones. Responsibilities Manage daily overnight shift operations and delegate work among deployment technicians. Oversee nightly customer cutovers, ensuring proper coordination with field vendors and the NOC. Serve as the Tier 3 escalation point for complex network and configuration issues. Track and report nightly metrics: cutovers completed, escalations handled, tickets pending action. Conduct daily handoff reporting through Confluence and Slack to U.S. Deployment Leadership. Maintain documentation accuracy across JIRA, AcuVigil, and HubSpot. Provide coaching, performance feedback, and ongoing mentoring to Tier 2 technicians. Participate in cross-team reviews and process improvement initiatives. Ensure compliance with SOPs, handoff templates, and shift reporting timelines. Requirements Bachelors degree in Information Technology, Computer Networking, or related field. 5+ years of experience in network deployments, implementation, or operations. Strong background in Firewall, and enterprise routing/switching technologies . Hands-on experience with JIRA, Confluence, and Slack for project management. Proven leadership in managing small technical teams under tight deployment timelines. Excellent written and verbal communication skills. Availability for 7:00 AM 4:00 PM IST shift (U.S. overnight hours). Perks and Benefits Group medical insurance. Casual dress code. Hybrid Work schedule Paid company holidays. Cab Facilities. Fully stocked snacks at office. Vibrant and Inclusive Workplace Atmosphere. Flexible work environment and an opportunity to grow as we grow. Scale Computing is an equal opportunity employer. The final candidates will be subject to a pre-employment background check.