Company size: 35 employees + several third parties for various functions Type: Privately Held Address USA: 32 Mallard Cove, Barrington, RI 02806, USA Mumbai: 3rd Floor, 369, Sarla Park, Above Saraswat Bank, Marol Maroshi Road, Opp Seven Hill Hospital, Andheri (E), Mumbai - 400059 Office is 10 mins from Marol Metro Station Employment Type: Full Time (Starts at 12 noon daily) Vacancies: 2 Please only apply if you live in Andheri East or close by. Website: https://actiontourguide.com Apps: https://apps.apple.com/us/app/action-tour-guide/id1460565736 https://play.google.com/store/apps/details?id=com.actioncharts.smartmansions.gpstour.atg Job Description: Setup customer applications for mobile and web. Research and create customer app content script, graphics, audios & videos. Design, implement and test our mobile and cloud apps. Review and document - app and cloud issues with test cases and bug sheets. Improve apps to meet customers business needs and follow best practices. Inspect changes before the customer performs user acceptance testing. Handle customer User Acceptance, Outage Notification and Change Control procedures and documentation. Coordinate with customers to resolve issues. Handle customer request priorities. Extend user support and training to customers. Record and manage customer specific implementation user guides. Create training and demo videos for customers and the app store. Take client engagement through the lifecycle. Learn and adapt to new technologies in a short duration. Skills Required: Must know various settings of the mobile phones. Overall techy, smart with computers, ability to diagnose problems Problem solving attitude Ability to come to terms with customer needs, be polite and decent Possess good project management skills The ability of out of the box and creative thinking. Basic programming ability with at least one programming language and basic SQL Possess exceptional written and verbal communication skills.
Location: Marol, Andheri (E), Mumbai Experience: 5+ Years Employment Type: Full-Time, In-Office Industry: Travel Tech / Consumer Apps About Us At Action Tour Guide , we build award-winning GPS audio tour apps used by travelers around the world. As we scale our global footprint, we are looking for a data-driven professional to help organize, interpret, and present operational and business data to support decision-making across teams. Role Overview We are hiring a Senior Data Analyst with expert-level Excel skills and a strong foundation in data structuring, automation, and reporting. The ideal candidate will have worked in investment banking, analytics, or reporting roles in a demanding environment, and is now ready to apply those skills to a product and operations-heavy business. Key Responsibilities Build and maintain dashboards, trackers, and performance reports using Advanced Excel techniques (Power Query, Pivot Tables, Array Formulas, VBA/Macros, etc.) Consolidate and clean data from multiple sources (Google Sheets, CRM, app dashboards, sales reports, support tools, etc.) Create automated reports to track KPIs across marketing, sales, support, content, and product Support leadership with ad hoc deep-dives, custom reports, and actionable insights Work closely with functional heads to understand data needs and improve team decision-making Ensure accuracy and consistency in reporting and data definitions What Were Looking For 5+ years of experience in a data-intensive role in investment banking, analytics, operations, or strategy Mandatory : Certification in Advanced Excel (e.g., Microsoft Excel Expert, Coursera/LinkedIn Learning Advanced Excel, etc.) Strong command over data cleaning, merging, automation, charting, pivoting, and conditional logic Experience with Google Sheets, and comfort working in fast-changing, high-volume data environments Bonus: Exposure to BI tools (Power BI, Looker, Google Data Studio), SQL, or app-based consumer data Meticulous attention to detail and a sense of ownership over data accuracy Nice-to-Have Skills Experience with support dashboards, ad tracking reports, or sales CRM Ability to present findings in a clear, actionable format for non-technical stakeholders Experience in the travel, SaaS, or mobile app space is a plus What Youll Gain Work directly with leadership and business heads High ownership in building systems from scratch Opportunity to shape reporting practices and decision frameworks A visible, strategic role in a growing global product company
About the job Location : Marol, Mumbai (In-Office Only) Shift timing : 12 pm to 9 pm IST Experience : 3-5 Years Department : Engineering Reports to : Project Manager Requirement : Please apply only if you can reach Marol within 20-30 minutes. About Us At Action Tour Guide (www.actiontourguide.com), we build award-winning GPS audio tour apps that turn road trips and sightseeing into engaging storytelling experiences. With a growing global user base, our apps deliver self-guided experiences across national parks, scenic drives, and cultural landmarks. Were a tech-driven company at the intersection of travel, storytelling, and innovation—and we’re scaling fast. Role Summary We are looking for a Business Analyst who can connect business goals with product execution. The ideal candidate brings an AI-first mindset to analyzing problems, gathering insights, and recommending solutions, while also applying process optimization and Lean methodologies to streamline workflows. In this role, you will work closely with stakeholders across Product, Engineering, QA, and Content teams to define requirements, translate them into actionable plans, and ensure smooth delivery. Your work will directly shape user experiences and contribute to the success of our travel-tech products. Key Responsibilities Gather, analyze, and document business requirements (BRDs, FRDs, user stories). Collaborate with Product Managers and stakeholders to translate business needs into clear functional specifications. Partner with Engineering and QA to ensure features are delivered accurately and meet business needs. Conduct gap analysis, feasibility studies, and impact assessments for new initiatives. Support User Acceptance Testing (UAT) and validate features against business requirements. Monitor feature adoption, analyze user feedback, and contribute to continuous product improvement. What you bring to the table 3–5 years of experience as a Business Analyst in IT, SaaS, or consumer app domains. Strong analytical and problem-solving skills with the ability to simplify complex processes. Excellent communication skills to work with both technical and non-technical stakeholders. Proficiency with tools like JIRA, Confluence, Figma, or similar platforms for documentation and collaboration. Experience with Agile/Scrum methodologies in cross-functional environments. Comfort working with data (AI-driven data, Excel, BI tools) to derive insights and validate decisions. Exposure to AI/ML tools and applications (e.g., using AI for requirement gathering, data analysis, automation, or business insights). Benefits Competitive salary based on experience Annual performance bonuses Opportunity to grow, lead & own projects end-to-end