About the company:- ACT21 Software is a leading SaaS company reshaping BFSI tech with low-code, and AI-driven solutions. We empower financial institutions worldwide with comprehensive Business Process Automation to enhance efficiency, streamline operations, and drive data-driven insights, all while minimizing human intervention. Our suite of innovative products includes HyPerform, which optimizes incentives and increases sales by 30% through features like DIY capabilities and real-time analytics; Underwriter360, which enhances traceability and borrower experiences with smart automation, achieving a 5x conversion rate increase; and ImpaktApps, which facilitates rapid application development by converting ideas into impactful applications while cutting development costs by 50%. With a strong focus on improving productivity, reducing costs, and driving data-driven insights, ACT21 Software is dedicated to helping financial institutions thrive in an evolving technological landscape. Our commitment to excellence and innovation positions us as the partner of choice for organizations seeking to optimize their processes and embrace the future of finance technology. Overview:- We are seeking an experienced Delivery Manager to lead the delivery of high-impact projects, with a specific focus on Agile delivery practices, tools, and ensuring the use of engineering best practices. In this role, you will drive the successful delivery of projects while ensuring continuous collaboration, high team performance, and alignment with client goals. Key Responsibilities:- 1. Project Delivery and Execution:- Lead the delivery of complex software projects, ensuring that they are delivered on time, within scope, and meet quality standards. Own the end-to-end delivery process, from initial scoping and planning through to post delivery support, ensuring the successful launch of software solutions. Manage project timelines, resources, and budgets, optimizing for both efficiency and client satisfaction. Proactively identify and mitigate delivery risks, ensuring timely resolution of issues that may impact project timelines or quality. 2. Agile Delivery and Process Implementation:- Champion Agile methodologies (Scrum, Kanban, or other frameworks) to drive iterative development and continuous improvement across teams. Facilitate Agile ceremonies such as daily stand-ups, sprint planning, retrospectives, and reviews, ensuring teams are aligned, productive, and continuously improving. Foster a collaborative and high-performing Agile team environment, ensuring that all team members contribute effectively, and communication remains fluid. Ensure clear and consistent communication of goals, progress, and roadblocks with both internal and client stakeholders, ensuring alignment throughout the project lifecycle. 3. Tools and Technology Management :- Drive the adoption and use of tools for project management, CI/CD, version control, and Agile management (e.g., Jira, Trello, Git, Jenkins, etc.) to streamline workflows and improve transparency. Advocate for the integration of modern tools and practices that enhance team productivity, communication, and software quality (e.g., automated testing, continuous integration, and monitoring). Support teams in selecting and using appropriate development tools, technologies, and platforms, ensuring they align with project goals and client needs. 4. Best Practices and Continuous Improvement:- Implement and promote engineering best practices, including test-driven development (TDD), continuous integration and delivery (CI/CD), automated testing, and code reviews, ensuring high-quality outcomes. Encourage a culture of continuous learning and improvement by facilitating knowledge sharing sessions, retrospectives, and post-mortem analyses to enhance team performance and outcomes. Advocate for quality-driven delivery, ensuring the team upholds high standards in code quality, security, performance, and scalability. 5. Stakeholder and Client Relationship Management:- Act as the primary point of contact for clients, ensuring that their needs and expectations are clearly understood, addressed, and exceeded. Build and maintain strong, long-term relationships with clients, ensuring their satisfaction and the successful delivery of each project. Provide regular updates to clients and internal leadership on project progress, including status reports, risk assessments, and mitigation plans. Facilitate client workshops and strategic planning sessions, ensuring that business objectives are translated into actionable deliverables. 6. Team Leadership and Coaching :- Lead, coach, and mentor Agile teams to improve delivery effectiveness, fostering a culture of collaboration, trust, and empowerment. Ensure that teams have the resources, guidance, and support they need to succeed in their roles and deliver high-quality products. Foster a culture of ownership and accountability within the team, encouraging individuals to take responsibility for both successes and areas for improvement. 7. Reporting and Metrics :- Track and measure key performance indicators (KPIs) related to project delivery, team efficiency, and product quality (e.g., velocity, cycle time, defect rate, etc.). Use metrics and feedback from the team and clients to continuously optimize delivery processes and make data-driven decisions to improve project outcomes. 8. Risk, Issue, and Dependency Management:- Identify, track, and resolve risks, issues, and dependencies that could affect project success, ensuring proactive communication with stakeholders. Manage project scope changes, ensuring that new requirements are carefully assessed, communicated, and integrated into the project plan without compromising timelines or quality. Business Development: Support pre-sales activities, contribute to proposals, and help drive strategic growth. 9. Budgeting and Resource Allocation:- Manage project budgets and resources, ensuring that the project is delivered within budget constraints while optimizing resource allocation. Ensure the team has the necessary resources, tools, and support to meet project requirements and deadlines. 10. Business Development and Strategic Input :- Support pre-sales activities by contributing to proposals, project scoping, and estimation, aligning with the company’s strategic goals. Provide strategic input to help shape future project opportunities, ensuring alignment with ACT' business goals and capabilities. Contribute to ACT’ culture and growth by participating in internal initiatives and sharing knowledge across teams. Required Skills and Qualifications: 13+ years of experience in the IT/software industry. Proven experience (5+ years) in delivery management, project management, or similar roles, with a strong focus on Agile project delivery. Expert knowledge of Agile methodologies (Scrum, Kanban, etc.) and hands-on experience leading Agile teams. Familiarity with Agile tools such as Jira, Confluence, Trello, or similar tools for project management, backlog tracking, and sprint planning. Strong experience with CI/CD pipelines, version control systems (Git), and automated testing practices. Solid understanding of engineering best practices, including TDD, pair programming, code reviews, and quality assurance processes. Solid understanding of cloud technologies (AWS, Azure, GCP) and DevOps practices. Excellent communication skills and the ability to engage with technical and non-technical stakeholders effectively. Proven ability to manage stakeholder expectations, balancing client needs with technical constraints. Experience in managing cross-functional teams, ensuring alignment and delivering high impact solutions in dynamic environments. Strong problem-solving skills and the ability to remove blockers that hinder team progress. Preferred Qualifications: - Agile certifications (e.g., Certified ScrumMaster, SAFe, PMI-ACP) are a plus. Experience in DevOps practices and tools (e.g., Jenkins, Docker, Kubernetes) is a bonus. Background in software engineering or familiarity with development technologies, which will help in making informed decisions about tooling, practices, and technical solutions