Company Description Acrobuild is a groundbreaking platform designed to revolutionize the real estate industry by providing an all-in-one solution for real estate companies. Powered by AI and built with "automation at scale," Acrobuild supports the management of both single and multi-location projects, making it cost-effective for developers of all sizes. The platform covers the entire customer journey from pre-sales to post-sales, offering real-time data visibility and AI-driven prompts to enhance customer lifecycle management. Key features include automated lead assignments, workflow customization, sales funnel tracking, inventory control, financial management, and built-in marketing automation, all aimed at streamlining operations and improving efficiency. Role Description This is a full-time, on-site role for an Implementation Engineer based in Pune and Mumbai. The Implementation Engineer will be responsible for overseeing and managing software and project implementations, providing technical support, and offering exceptional customer service. The role involves close collaboration with clients to ensure the successful deployment of the Acrobuild platform, addressing any technical issues that arise, and ensuring the smooth transition of projects from start to finish. Qualifications Experience in Software Implementation and Project Implementation Skills in Technical Support and Customer Service Proficiency in Project Management Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work collaboratively with cross-functional teams Bachelor's degree in Computer Science, Engineering, or related field Experience in the real estate industry is a plus
About Acrobuild Acrobuild is Bharat's first AI-driven Real Estate CRM that streamlines the entire customer journey from lead capture to property handover for developers, brokers, and buyers. We're transforming how real estate businesses operate with automation, integrations, and intelligent insights. Role Overview As an Onboarding Manager , you will be the face of Acrobuild for new clients. Your primary responsibility will be to ensure a smooth, efficient, and successful product setup for our real estate developer clients. You will configure the CRM based on client requirements, automate workflows, enable integrations, and train users to adopt the platform effectively. Key Responsibilities Manage complete client onboarding lifecycle from project initiation to go-live. Configure and customize Acrobuild CRM modules (Leads, Sales, Post-Sales, Inventory, Payments, etc.) as per client requirements. Setup automation workflows , email/SMS integrations , and AI recommendations . Integrate third-party tools (marketing, accounting, loan APIs, etc.) with Acrobuild. Conduct user training sessions for sales, CRM, and management teams. Collaborate with the tech and support teams to resolve configuration or data import issues. Document client configurations, workflows, and customizations for internal records. Monitor client usage post go-live and ensure adoption and satisfaction . Suggest improvements based on user feedback to enhance product usability. Support the sales and implementation teams in pilot demos when needed. Requirements Bachelor's degree in Computer Science, IT, Business, or related field. 25 years of experience in CRM implementation / SaaS onboarding / ERP configuration , preferably in PropTech or SaaS. Strong understanding of CRM workflows, automation, and integrations. Hands-on with Excel, API tools, or data migration processes. Excellent communication and client-handling skills. Ability to manage multiple onboarding projects simultaneously. Willingness to travel across project sites within Mumbai or Pune. Preferred Skills Knowledge of real estate, Presales, sales or post-sales process . Experience with CRMs Familiarity with tools like Zapier, Make (Integromat), or Twilio. Why Join Acrobuild Be part of India's fastest-growing PropTech startup. Opportunity to work on next-gen AI-driven CRM for real estate. High growth potential and direct client-facing exposure. Collaborative and innovation-driven culture.