Job Description: Service Accounts Manager Location: Mumbai Experience: 5 to 10 years We are seeking a dynamic and experienced Service Accounts Manager to join our team in Mumbai. As the Service Accounts Manager, you will be responsible for managing key client accounts, ensuring exceptional service delivery, and driving customer satisfaction and retention. Key Responsibilities: Account Management: • Serve as the primary point of contact for assigned clients, building strong, long-term relationships. • Conduct regular account reviews to assess performance and identify opportunities for improvement. • Work closely with clients to understand their needs and ensure their expectations are met. Customer Support and Issue Resolution: • Address client inquiries, complaints, and service issues promptly and effectively. • Collaborate with internal teams (operations, sales, technical support) to resolve issues and maintain service excellence. Service Delivery Oversight: • Monitor service levels and performance metrics to ensure adherence to client agreements. • Track and report key account metrics such as response times, satisfaction rates, and service quality. Customer Retention and Growth: • Proactively identify opportunities to enhance customer satisfaction and loyalty. • Recommend additional products or services to meet client needs and drive revenue growth. PnL Management and Reporting: • Oversee Profit and Loss (PnL) for assigned accounts, ensuring financial objectives are met. • Prepare various reports, including financial performance, client updates, and operational metrics, to guide decision-making. Client Engagement and Travel: • Conduct regular meetings with clients to discuss progress, address concerns, and align on strategic goals. • Travel to different locations as required to meet with clients and oversee service delivery. Process Improvement: • Gather and analyze customer feedback to identify areas for service improvement. • Work with cross-functional teams to implement process enhancements and improve overall customer experience. Reporting and Communication: • Prepare regular performance reports and updates for clients and internal stakeholders. • Conduct periodic account reviews to discuss progress, address concerns, and align on strategic goals. Skills and Qualifications: • Bachelor’s degree in Business Administration, Marketing, or a related field. • Proven experience (5-10 years) in account management, customer service, or financial oversight roles. • Strong interpersonal and communication skills, with a customer-first mindset. • Financial acumen, including experience with PnL management. • Ability to manage multiple projects and prioritize effectively in a fast-paced environment. • Willingness to travel as needed to maintain strong client relationships. Show more Show less
Company Description ACMA Computers Ltd. is a leading IT service provider in India, developing and implementing solutions and services for customers across diverse sectors and sizes. With 25 years of experience, the company offers end-to-end solutions including consulting, designing, implementing, operating, and maintaining systems. The company has specialized divisions for servers, networks, desktops, laptops, and managed services. ACMA Computers has offices in Mumbai and branches in Navi Mumbai, Pune, Bangalore, Surat, Bhiwandi, and Tarapur, with a team of over 600 professionals serving more than 200 locations in India. The company is ISO 9001:2000 & ISO 9001:2015 certified and is committed to assisting customers with their digital transformation needs. Role Description This is a full-time, on-site role for a Talent Acquisition Executive located in Mumbai. The Talent Acquisition Executive will be responsible for hiring and recruiting, focusing on IT recruitment, employer branding, and maintaining effective communication with potential candidates. Daily tasks include sourcing and screening candidates, coordinating interviews, managing the hiring process, and collaborating with department heads to understand hiring needs and job specifications. Qualifications Hiring and Recruiting Skills Experience in IT Recruitment Strong Communication skills Employer Branding expertise Excellent interpersonal and organisational skills Ability to work effectively in a fast-paced, dynamic environment Proficiency in applicant tracking systems (ATS) and other recruitment tools Bachelor's degree in Human Resources, Business Administration, or related field
Job Description Key Responsibilities: Install, configure, and maintain CCTV systems (IP and analog). Install and configure biometric attendance and access control systems. Perform cable management, testing, and termination (Cat6, fiber). Conduct system diagnostics, fault finding, and repair. Coordinate with vendors and internal teams for system integration. Monitor system performance and ensure timely updates and backups. Generate daily/weekly reports on maintenance and incidents. Provide user training and documentation support. Ensure compliance with organisational security policies and standards. Assist in pre-sales surveys, site readiness checks, and post-installation support. Diploma / Degree in Electronics, IT, or a related field. Minimum 2–4 years of experience in CCTV and biometric systems installation and support. Hands-on experience with Hikvision, CP Plus, Dahua, or equivalent CCTV brands. Familiarity with biometric devices like eSSL, Matrix, or ZKTeco. Understanding of network topologies, IP addressing, and NVR/DVR systems. Strong problem-solving skills and attention to detail. Ability to work independently or as part of a team. Willingness to travel to client sites as required.
Job Description Key Responsibilities: Install, configure, and maintain CCTV systems (IP and analog). Install and configure biometric attendance and access control systems. Perform cable management, testing, and termination (Cat6, fiber). Conduct system diagnostics, fault finding, and repair. Coordinate with vendors and internal teams for system integration. Monitor system performance and ensure timely updates and backups. Generate daily/weekly reports on maintenance and incidents. Provide user training and documentation support. Ensure compliance with organisational security policies and standards. Assist in pre-sales surveys, site readiness checks, and post-installation support. Diploma / Degree in Electronics, IT, or a related field. Minimum 24 years of experience in CCTV and biometric systems installation and support. Hands-on experience with Hikvision, CP Plus, Dahua, or equivalent CCTV brands. Familiarity with biometric devices like eSSL, Matrix, or ZKTeco. Understanding of network topologies, IP addressing, and NVR/DVR systems. Strong problem-solving skills and attention to detail. Ability to work independently or as part of a team. Willingness to travel to client sites as required. Show more Show less
Company Description Acma Computers Ltd. is a leading IT service provider in India, developing and implementing solutions and services for customers across diverse sectors and sizes. With 25 years of experience in the IT sector, ACMA Computers offers end-to-end solutions ranging from consulting to designing, implementing, operating, and maintaining systems. As an ISO 9001:2000 & ISO 9001-2015 Certified Company, ACMA Computers prides itself on its technical expertise and dedicated team of over 600 professionals. With offices in Mumbai and branches in Navi Mumbai, Pune, Bangalore, Surat, Bhiwandi, and Tarapur, ACMA Computers has a service presence in over 200 locations in India. Role Description This is a full-time on-site role for a Digital Marketing Executive based in Mumbai. The Digital Marketing Executive will be responsible for planning and executing marketing campaigns, creating and managing content for web and social media, analyzing web analytics data, and ensuring effective communication across various platforms. The role involves working closely with the team to drive digital transformation and create value for our clients. Qualifications Experience in Marketing and Communication Skills in Social Media Marketing and Web Content Writing Proficiency in Web Analytics Strong written and verbal communication skills Ability to work effectively in a team and manage multiple tasks Bachelor's degree in Marketing, Communications, or a related field Experience in the IT sector is a plus
Company Description ACMA Computers Ltd. is a leading IT service provider in India, known for developing and implementing solutions and services for customers across diverse sectors and sizes. For over 25 years, ACMA has leveraged its expertise to offer end-to-end solutions, from consulting to designing, implementing, operating, and maintaining systems. The company has specialized divisions for server/storage, networks, desktops/laptops, and managed services, ensuring tailored support for all digital transformation needs. ACMA has 2 offices in Mumbai and branches in Navi Mumbai, Pune, Bangalore, Surat, Bhiwandi, and Tarapur, with a team of over 600 professionals serving more than 200 locations across India. Role Description This is a full-time on-site role for a Business Development Executive located in Mumbai. The Business Development Executive will be responsible for identifying and pursuing new business opportunities, generating leads, managing client accounts, and building strong communication channels with clients. Day-to-day tasks include developing and executing business strategies, maintaining customer relationships, conducting market research, and collaborating with various teams to drive business growth. Qualifications New Business Development and Lead Generation skills Strong business acumen and account management skills Excellent communication skills Ability to work independently and as part of a team Experience in the IT industry is a plus Bachelor's degree in Business, Marketing, or a related field