ACCOUNT DELIVERY HEAD (ADH) L1

The ADH is accountable for delivery excellence, revenue and margin growth, customer satisfaction, AI-led transformation, governance, risk management, talent development, and continuous innovation to create sustainable competitive advantage and long-term client success for the account.

• • • Key Responsibilities

      1. Customer Success & Delivery Excellence

      • Lead end-to-end delivery ensuring achievement of business outcomes, contractual commitments, SLAs, delivery milestones, and quality standards.
        

• Build trusted customer relationships, manage governance, risks, escalations, and stakeholder expectations, and drive customer advocacy through consistent delivery excellence.

  Enhance delivery predictability, operational rigor, and customer experience through effective execution and outcome-focused delivery management.

• 2. Business Growth & Commercial Performance

  • Drive delivery-led growth by identifying expansion opportunities, supporting sales pursuits, and converting opportunities into revenue across accounts, sectors, clusters, and service lines.

    • Optimize profitability, utilization, cost efficiency, and revenue realization while minimizing revenue leakage.
      

Partner with sales and account teams to accelerate growth, strengthen commercial performance, and maximize business value.