A K Autoriders

We are seeking a dedicated and enthusiastic Customer Service Advisor Consultant to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will be responsible for addressing inquiries, resolving issues, and ensuring a positive customer experience. Your ability to communicate effectively and analyse customer needs will be essential in fostering strong relationships and enhancing customer satisfaction. Duties Greet customers when they arrive at the parts and service center and direct them to an available mechanic Consult with mechanics about necessary repairs and possible alternatives to expensive work Provide customers with in-depth information about available aftermarket and OEM (original equipment manufacturer) part options Answer questions about service outcome (after consulting with mechanic if necessary) Advise customers about warranty protections and potential cost savings Help customers decide between trading in a car and fixing it through our shop Manage and oversee the service center’s workflow and scheduling Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up Skills Diploma required Bachelor’s degree or 1+ years’ service advising experience in Two-Wheeler or Four Wheeler Extensive knowledge of automotive industry and parts Excellent communication and organizational skills Ability to communicate equally well with mechanics, customers and senior management Job Type: Full-time Work Location: In person Job Types: Full-time, Internship Pay: ₹10,119.42 - ₹18,739.14 per month Benefits: Cell phone reimbursement Work Location: In person