Main Duties Operational · Reviews the progress of the resort's Training Plan and make recommendations where necessary. · Assists the Executive Committee and Heads of Department in identifying training needs within each department. · Co-ordinates and monitors the resort's Training Plan and Calendar. · Assists with the monitoring of skills training and departmental standards as defined in the Departmental Operations Manual. · Responsible for the grooming standards of the resort and ensures all employees adhere to the same. · Advises the Director of Human Resources of any new support material that would be beneficial to the resort. Keeps informed of new developments, materials and techniques in training. · Ensures that the recommended quota of Departmental Trainers is trained for each department and that they are conducting an average of 3 to 5 skills training sessions per month. · Ensure that each employee receives a minimum of 3 hours per month of skill training by their respective Departmental Trainers. · Ensures the maximum utilisation of Departmental Trainers in each department and closely monitors and rewards their performance and activities. · Trains, mentors and appraises Departmental trainers in accordance with HI standards. Conducts monthly Departmental Trainer forums and activities. · Plans, implements and monitors, in conjunction with other members of the Human Resources Division both General/Core and Management Training. · Plans, implements and monitors the following training as necessary: Orientation Training, Hygiene Training, Health and Safety Training, Fire Training and Computer Training. · Selects appropriate instructional procedures and methods such as group instruction, self-study, demonstrations, simulation exercises, and role-play. · Implements and monitors the company's training materials like e-learning initiatives. · Coordinates and monitors the training programms. · Monitors the performance of the Assistant Manager – Training, Training Officer and Training Coordinator, ensuring they are developed to their maximum potential and efficiency. · Feedback the results of the Employee Engagement survey and ensure that the relevant changes are implemented. · Monitors the utilization of Brand Standards to better resort service standards. · Creates and nurtures a strong Learning and Development Culture throughout the resort · Takes a highly active role in the development of attractive, accurate, user-friendly and results orientated skills training materials Customer Service · Supports the resort’s focus on service excellence by training and assisting others to train people to provide exceptional service to the resort’s external customers (guests). · Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division. · Ensures that Training personnel provide the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division. Financial · Prepares implements and monitors the resort's Training Budget; ensures that the Department’s operational budget is strictly adhered to, that all costs are controlled and expenditures are properly approved. · Ensures that all resort, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information. · Supports the financial objectives of the resort through proper and efficient management. · Ensures that all resort, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information. Personnel · Assists to oversee the punctuality and appearance of all Human Resources employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the resort and department’s grooming standards. · Conducts annual Performance Development Discussions with Training employees, supports them in their professional development goals. · Supports the development of supervisory and management personnel in the resort, through the implementation of effective management training programmes. · Delegates as appropriate the duties and responsibilities necessary to trained employees who are well equipped and resourced to correctly accomplish these tasks. · Embraces the Training initiatives and philosophies of the company and works closely with the Departmental Trainer and Operational Management to improve employee’s skills and knowledge. · Ensures a strong professional relationship with all levels of employees within the resort, taking an active interest in nurturing and developing employees whilst ensuring standards of operation and safety are maintained. · Ensures that employees have a complete understanding of the resort Work Rules and Regulations, and that their behaviour complies. Corrects inappropriate behaviour in accordance with policy. · Monitors employee morale and provides honest performance feedback and development opportunities. · Conducts Performance Appraisals as assigned, providing honest and appropriate feedback. · Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. · Supports the implementation of The People Philosophy in every department in the resort. Marketing · Assists the Director of Human Resources with the preparation, compilation, implementation and upkeep of the following employee communications – Employee Handbook, Monthly HR Activity Schedule, TFYF Update, Employee Notice Boards. · Ensures that all in-house rules and regulations are communicated to employees and implemented. · Effectively communicates core values and behavioural standards to all levels of employees. Counsels employees and provides career advice. · Effectively communicates Values and guiding principles to all employees. · Assists with the coordination of inter-departmental social activities and employee award presentations. · Ensures all employees maintain an up to date awareness of resort product knowledge, current promotion, policy changes and appropriate internal communication. · Markets the need for training programmes to others, identifying and communicating the value of training, exhibiting how training affects the bottom line. · Markets the Training function by regularly communicating the outcome of training initiatives. Administration · Assists the Director of Human Resources in the smooth and efficient running of the Human Resources Division, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to. · Assists in the preparation of the Human Resources Departmental Operations Manual. · Manages and regularly reviews the compilation and accuracy of the Departmental Operations Manuals and Core Tasks. · Ensures that all employee training records are kept up to date · Ensures a smooth launch and implementation of Saba Cloud. · Assists to conduct Departmental Communication Meetings as scheduled. · Assists with the preparation of the annual Human Resources Business Plan ensuring Divisional Objectives fully address business objectives of the resort and needs of employees. · Assists in the preparation of the annual Resort’s Training Plan ensuring the objectives fully address the business objectives of the resort and the training needs of the employees. · Responsible for the security and maintenance of the resort’s Training Room, training equipment, materials and the Human Resources library. Other Duties · Maintains strong, professional relationships with relevant representatives from competitor resorts, business partners and other organisations, including local schools, resort schools and universities. · Responds to changes in the Human Resources function as dictated by the industry, company and resort. · Reads the resort's Employee Handbook and has an understanding of and adheres to the resort's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety. · Exercises responsible management and behaviour at all times, positively representing the resort management team · Maintains positive guest and colleague interactions with good working relationships. · In the absence of the Director of Human Resources, represents Human Resources Division on the Resort’s Executive Committee, ensures the efficient & smooth operation of the Human Resources Division providing services and support to other Divisions as required. · Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. · Takes an active involvement in the welfare, safety, development and well being of employees providing advice, counselling and truthful, diplomatic feedback. · Attends training sessions and meetings as and when required. · Reports for duty punctually wearing the correct uniform and adhering to the grooming and hygiene standards of the resort at all times. · Ensures high standards of personal presentation. · Keeps work place clean and tidy at all times, setting an example for other employees to follow. · To be discreet and keep everything confidential. Ensures and practices the utmost protection of office’s confidentiality. · Carries out any other reasonable duties and responsibilities as assigned. Job Type: Full-time Pay: ₹800,000.00 - ₹900,000.00 per year Benefits: Cell phone reimbursement Commuter assistance Flexible schedule Food provided Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Ability to commute/relocate: Madikeri, Karnataka: Reliably commute or willing to relocate with an employer-provided relocation package (Required) Application Question(s): Do you have experience in fostering a CSR conscious culture? Education: Bachelor's (Required) Experience: Hotel/resort operational departments: 1 year (Preferred) Learning & Development in Hospitality Industry: 4 years (Required) Language: English (Required) Hindi (Required) Kannada (Preferred) License/Certification: Train The Trainer (Preferred) Location: Madikeri, Karnataka (Required) Work Location: In person