"User Issue Resolution: Understand and analyze end users issues with the product\/application and provide timely and effective solutions via phone, email, or chat support ","Alternative Solution Provision: Offer alternative solutions in cases where a direct resolution within the product is not available, ensuring customer satisfaction and problem resolution ","Internal Team Coordination: Collaborate with internal on-ground teams to address concerns and provide necessary backend support after end-to-end testing of the raised issues ","Identifying Product Issues: Recognize product issues and gaps, reporting them to the relevant teams internally for resolution and enhancements to bridge any existing gaps ","Market Requirement Understanding: Gain insights into market requirements related to the product, and coordinate with cross-functional teams to align strategies and product development accordingly ","Customer Requirement Triage: Assess customer requirements, considering the number of requests and their business impact, to prioritize and escalate effectively ","Hardware Troubleshooting: Knowledge of hardware troubleshooting related to mobile devices, Android versions, and operating systems, aiding in comprehensive issue resolution ","Integration Coordination: Collaborate with system integrators and solution providers to ensure seamless integration functionality, guaranteeing smooth operation of available integrations ","Customer-Facing Team Collaboration: Bridge between customer-facing teams and cross-functional teams internally, gather requirements and issues, and facilitate effective communication with QA and development teams for resolution ","On-site Support and Consultation: Visit customer premises as required to understand their needs and address their concerns

"Execute SEO strategies, conduct keyword research, and optimize content using SEMrush and other SEO tools.","Plan, manage, and optimize Google Ads campaigns for lead generation and ROI.","Write compelling, SEO-optimized content for blogs, landing pages, and emails.","Drive lead generation through targeted SEM and Google Ads campaigns.","Track, analyze, and optimize campaigns using Google Analytics and key KPIs.","Implement and manage conversion tracking using Google Tag Manager to measure campaign success.","Monitor site performance, resolve indexing issues, and optimize for search visibility using Google Search Console.","Execute campaigns tailored for regions like India, USA, and UAE."

"Collaborate with the marketing team to develop engaging graphic design elements for various platforms, including print (brochures, flyers, presentations), social media (posts, ads, covers), web (banners, icons), explainer videos "Assist in creating marketing materials that align with brand guidelines and campaign objectives "Design eye-catching illustrations and graphics that bring our brand to life and resonate with our target audience

"Seal the Deal-","Own the entire sales cyclefrom cold leads to loyal customers.","Navigate complex deals, manage multiple stakeholders, and always be closing.","Client Relationship Management-","Speak the language of Management Committee members, decision-makers, and budget holders.","Build trust, handle objections professionally, and position ADDA as the essential solution.","Sales Forecasting and Market Analysis-","Maintain a structured sales pipeline, accurately predict revenue, and consistently meet targets.","Analyse market trends and stay ahead of the competition.","Collaboration and Customer Insights-","Work cross-functionally with Product, Marketing, and Customer Success to drive value-driven sales.","Act as the voice of the customer, providing insights to enhance our offerings."

Are you the kind of salesperson who can sell ice in the Arctic? Can you turn a hesitant "Let me think about it" into an excited "Lets get started!"? If conquering SaaS sales is your arena and closing deals is your expertise, we want YOU on our team!Qualification:7+ years of B2B / SaaS sales experience, with a proven track record in enterprise sales.Experience in selling to residential communities, RWAs, or real estate sectors is a plus.Strong communication and negotiation skills with the ability to influence decision-making.Proficiency in spoken Tamil is preferred.Expertise in CRM tools, sales forecasting, and pipeline management.Self-motivated, results-driven, and comfortable with travel.Responsibilities:Seal the Deal-Own the entire sales cycle—from cold leads to loyal customers.Navigate complex deals, manage multiple stakeholders, and always be closing.Client Relationship Management-Speak the language of Management Committee members, decision-makers, and budget holders.Build trust, handle objections professionally, and position ADDA as the essential solution.Sales Forecasting and Market Analysis-Maintain a structured sales pipeline, accurately predict revenue, and consistently meet targets.Analyse market trends and stay ahead of the competition.Collaboration and Customer Insights-Work cross-functionally with Product, Marketing, and Customer Success to drive value-driven sales.Act as the voice of the customer, providing insights to enhance our offerings.Experience:7+ yearsWe Offer You:Be part of a global leader redefining community living.Work in a high-growth environment where your hustle makes an impact.Competitive salary with performance-based incentives.Career growth opportunities in a rapidly scaling SaaS company.Location: BengaluruWork Mode : Hybrid Website : ADDA.io

We are looking for a Senior Manager - Client Onboarding and Customer Success with 7+ years of experience in SaaS implementation, client onboarding, customer success, and team leadership. This role requires a strategic mindset to ensure smooth onboarding, optimize client experience, and drive product adoption.Qualification:7+ years of experience in client onboarding, SaaS implementation, customer success, or enterprise software solutions.Qualification Criteria: B.Com, M.Com, MBA, or Engineering degree with relevant experience.Proven experience in managing teams, onboarding processes, and customer success programs.Strong understanding of ERP, CRM, SaaS products, and accounting principles.Expertise in customer retention strategies, product adoption, and technical troubleshooting.Excellent communication, stakeholder management, and problem-solving skills.Ability to manage multiple implementations simultaneously in a fast-paced environment.Willingness to travel occasionally for onsite client meetings and training.Skill Set Required:Strategic Thinking, Presentation Skills, Reporting, Project Management, Relationship Building, Project Planning, Market Analysis, Key Account Management, Team Management, Team Mentoring, Customer Escalation Handling, Cross-Functional Collaboration, and Accounting Knowledge.Responsibilities:Client Onboarding & Product Implementation-Lead and oversee the end-to-end onboarding process for ADDAs SaaS solutions across enterprise and mid-market clients.Develop and execute tailored onboarding strategies that align with client goals and drive product adoption.Ensure a seamless transition from sales to implementation to customer success, ensuring customer satisfaction at every stage.Monitor and optimize onboarding processes, reducing time-to-value and improving efficiency.Identify customer needs and provide customized training (onsite/virtual) for key stakeholders, including finance, IT, and operations teams.Customer Success & Retention-Build and maintain strong relationships with clients, acting as a trusted advisor and ensuring long-term engagement.Proactively address client concerns, ensuring high levels of satisfaction and reducing churn.Analyze customer usage data to identify patterns, pain points, and areas for improvement.Implement customer success strategies to maximize renewals, product adoption, and upsell opportunities.Conduct periodic customer health checks and feedback sessions to enhance service quality.Team Management & Leadership-Lead, mentor, and develop a team of client onboarding specialists, fostering a high-performance culture.Establish best practices, standard operating procedures, and knowledge-sharing frameworks within the onboarding team.Set performance KPIs and track team success in meeting onboarding and customer retention goals.Collaborate closely with Sales, Product, and Customer Success teams to ensure a cohesive client experience.Technical Support & Troubleshooting-Act as the escalation point for critical onboarding issues, ensuring timely resolutions.Collaborate with the product and engineering teams to address client feedback, troubleshoot technical challenges, and enhance platform usability.Perform root cause analysis (RCA) on recurring issues and drive continuous improvement initiatives.Hardware Troubleshooting: Knowledge of hardware troubleshooting is a plus.Data-Driven Decision Making-Utilize analytics and reporting to measure onboarding success, client adoption rates, and customer satisfaction levels.Continuously optimize onboarding workflows using data insights and industry best practices.Generate reports for senior management highlighting customer success metrics and areas for growth.Experience:7+ yearsWe Offer You:Opportunity to lead and shape the client onboarding function at a fast-growing SaaS company.Work on cutting-edge Fintech, IoT, and Smart Community solutions.Hybrid work model with direct client interaction and leadership responsibilities.Career growth in customer success, team leadership, and enterprise SaaS management.Location: BengaluruWebsite : ADDA.io