About us 100ms is building a Platform-as-a-Service for developers, integrating video-conferencing experiences into their apps. Our SDKs enable developers to add gold-standard audio-video quality conferencing with much faster shipping times. 100ms allows shipping live conferencing application time in days instead of months, allowing companies to focus on their core business. What You’ll Do Design, develop, and maintain scalable full-stack applications that power rich user experiences. Build and extend RESTful APIs with robust monitoring, fault tolerance, and performance metrics. Work across the stack—from Python/Django/FastAPI backend services to modern frontend frameworks like React.js. Collaborate cross-functionally with product, design, and platform teams to deliver high-impact features. Take ownership of complex, ambiguous problems and drive them to resolution. Write clean, efficient, and maintainable code while following best practices and conducting code reviews. Participate actively in team discussions, contributing ideas and feedback to continuously improve our systems and culture. Who Can Apply Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience. 4+ years of professional software development experience. Strong knowledge of data structures, algorithms, and computer science fundamentals. Proven experience building and scaling production-grade applications. Proficient in Python/Django/FastAPI or Go for backend development. Experience with React.js, AngularJS, or Vue.js on the frontend. Skilled in designing and maintaining RESTful APIs with observability and fault tolerance. Comfortable working on complex and ambiguous technical problems. Good to have Experience working with distributed systems, containers, and Docker. Hands-on exposure to Kubernetes and cloud platforms like AWS, GCP, or Azure. Fluency in English with strong written and verbal communication skills. Track record of contributing to open-source projects or speaking at technical forums. Eagerness to learn and stay up to date with modern engineering practices. A growth mindset and openness to giving and receiving constructive feedback. Why 100ms You will be part of a small team at a fast-growing engineering-first startup. You will work with engineers across the globe with experience in video at places like Facebook and Hotstar. You can grow as an individual contributor or as a team leader - freedom to set your own goals. You will work on problems at the cutting-edge of real-time video communication technology at a massive scale.
About 100ms 100ms is building AI agents that automate complex patient access workflows in U.S. healthcare — starting with benefits verification, prior authorization, and referral intake in specialty pharmacy. We help care teams reduce delays and administrative burden so that patients can start treatment faster. Our automation platform combines deep healthcare knowledge with LLM-based agents and robust operational infrastructure to solve critical bottlenecks in healthcare delivery. We're looking for a motivated HR Intern to join our People team and support our recruitment efforts. This is an excellent opportunity to gain hands-on experience in talent acquisition, offer management, and HR operations in a fast-paced AI-healthcare startup. Key Responsibilities . Offer Letter Generation : Prepare offer letters, compensation letters, and appointment letters using Excel templates and Google Docs Recruitment Support : Assist with job posting, candidate sourcing, resume screening, and interview scheduling Data Management : Maintain and update recruitment trackers, candidate databases, and compensation data in Excel/Google Sheets Candidate Communication : Coordinate with candidates throughout the hiring process, send offer letters, and track acceptances Documentation : Manage offer documentation, track candidate responses, maintain organized filing systems Reporting : Generate recruitment reports and maintain hiring dashboards in Excel Must-Have Requirements Strong proficiency in Microsoft Excel/Google Sheets - able to work with formulas, data entry, templates, and formatting Excellent command of Google Docs/Microsoft Word - for creating and formatting professional offer letters and HR documents Excellent written and verbal communication skills - clear, professional, and error-free communication High attention to detail and accuracy (critical for offer generation) Ability to handle confidential salary and candidate information Currently pursuing or recently completed degree in any field What You'll Gain Exposure to AI and healthcare technology startup environment Hands-on experience in tech recruitment and HR operations Mentorship from experienced HR professionals Location : Bangalore, India (Hybrid - 3 days work from office) We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About us: 100ms is building AI agents that automate complex patient access workflows in U.S. healthcare — starting with benefits verification, prior authorization, and referral intake in specialty pharmacy. We help care teams reduce delays and administrative burden so that patients can start treatment faster. Our automation platform combines deep healthcare knowledge with LLM-based agents and robust ops infrastructure. You’ll be joining a specialized team at 100ms focused on healthcare automation using AI. As a product manager, you will work with the founders, engineering, design and product marketing teams and lead strategy, roadmap and execution of key product lines at 100ms. You Will : Create product roadmap and execute on product strategy for 100ms Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth. Create buy-in for the product vision both internally and with key external partners. Develop product pricing and positioning strategies Translate product strategy into detailed requirements and prototypes. Scope and prioritise activities based on business and customer impact. Work closely with engineering teams to deliver with quick time-to-market and optimal resources. Drive product launches, including working with product marketing and partnerships Act as a product evangelist to build awareness and understanding Represent the company by visiting customers to solicit feedback on company products and services. Define metrics to measure the health and success of the product You Have : 3+ years of experience in a product role Built products by collaborating across engineering, analytics, marketing, design and other key stakeholders Strong written and verbal communication skills with a precise talent for articulating customer challenges Strong empathy for developers' experience Clarity of though and ability to turn incomplete, conflicting, or ambiguous inputs into solid action plans A whatever-it-takes approach to ensure that your product and team are successful Good to have : Worked on developer tools or AI products Prior experience as a software developer/engineering manager/architect A computer science or engineering background Why 100ms : You'll be part of a small team at a fast-growing engineering-first startup. You'll work with engineers across the globe with experience in video at places like Facebook and Hotstar. You can grow as an individual contributor or as a team leader - freedom to set your own goals. You'll work on problems at the cutting-edge of real-time video communication technology at a massive scale. Additional Information At 100ms, we place a strong emphasis on in-office presence to promote collaboration and strengthen company culture. Under the current policy, employees are expected to work from the office at least three days a week—Tuesday, Wednesday, and Friday—as an essential part of their role. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About 100ms 100ms is building AI agents that automate complex patient access workflows in U.S. healthcare — starting with benefits verification, prior authorization, and referral intake in specialty pharmacy. We help care teams reduce delays and administrative burden so that patients can start treatment faster. Our automation platform combines deep healthcare knowledge with LLM-based agents and robust ops infrastructure. About the Role We're looking for a Finance Manager based in India to support our financial operations, work with external accounting partners, and help drive budgeting, forecasting, cash management, and reporting across our multi-entity operations (US, India) Key Responsibilities - Financial Reporting & Oversight Review monthly financial reports from external accounting firms across all entities Check for accuracy and completeness of financials Flag discrepancies and coordinate with firms to resolve issues Prepare summary financial updates for leadership Accounts Payable Management Process and approve vendor payments across entities Manage vendor relationships and track payment terms Ensure timely processing of invoices and expense reimbursements Coordinate with accounting firms on AP recording Cash Management Monitor weekly cash positions across US, India, and UAE entities Prepare weekly and monthly cash flow forecasts Track cash burn and runway projections Alert leadership to cash needs Budgeting & Forecasting Support annual budgeting process - gather inputs from department heads Help build annual budget (revenue, expenses, headcount, cash) Update monthly/quarterly rolling forecasts Track budget vs. actual and prepare variance reports MIS Reporting & Analytics Prepare monthly MIS reports for leadership team Create dashboards with key metrics (ARR, burn rate, runway) Track department-level expenses Calculate SaaS metrics: CAC, LTV, gross margin, etc. Build ad-hoc analyses as requested Investor Reporting Help prepare monthly/quarterly board decks and investor updates Compile financial data for investor presentations Maintain investor data room with current financials Support fundraising processes with financial materials Equity Compensation & ESOP Manage ESOP administration - track grants, exercises, vesting Work with HR on equity components of offers Maintain cap table accuracy Required Qualifications Bachelor's degree in Commerce (B.Com), Finance, Accounting, or related field MBA in Finance or CA Inter pursuing/completed is a plus Experience 2-4 years of experience in finance roles (FP&A, financial analysis, or finance operations) Experience with financial modeling and budgeting Prior exposure to startups or technology companies preferred Experience with Excel-based financial modeling Technical Skills Strong Excel/Google Sheets skills: Formulas (VLOOKUP, SUMIFS, pivot tables), basic financial modeling Understanding of financial statements (P&L, Balance Sheet, Cash Flow) Basic knowledge of accounting terminology and concepts Familiarity with SaaS business models is a plus Comfortable learning new tools and systems Tax & Compliance Coordination Track tax filing deadlines across US, India, and UAE entities Coordinate with external tax advisors and accounting firms for timely filings Gather required documentation and information for tax returns Ensure compliance calendars are maintained and deadlines are met Base Salary: ₹5-12 LPA (based on experience) Equity: ESOP grant We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About 100ms 100ms is building AI agents that automate complex patient access workflows in U.S. healthcare — starting with benefits verification, prior authorisation, and referral intake in specialty pharmacy. We help care teams reduce delays and administrative burden so that patients can start treatment faster. Our automation platform combines deep healthcare knowledge with LLM-based agents and robust ops infrastructure. You’ll be joining a specialised team at 100ms focused on healthcare automation using AI. What you'll do: As a member of the Founder's Office, you'll work directly with the founders to drive strategic initiatives that accelerate 100ms AI's growth in healthcare automation. You'll identify, design, and execute cross-functional projects spanning go-to-market strategy, operations, customer success, partnerships, and business development—acting as a force multiplier for the founding team. Strategic Projects & Cross-Functional Initiatives Identify, define, manage, and execute ad-hoc strategic projects that are critical to company success but don't fit neatly into existing functions. Build deep understanding across all areas—sales, marketing, product, operations, AI agent ops—to determine priorities and identify highest-impact initiatives. Own projects from conception to completion: design the approach, implement solutions, hire teams when needed, and drive results. Work closely across functions to unblock initiatives and ensure cross-team alignment. Go-To-Market & Growth Strategy Design and test new go-to-market motions for specialty pharmacy, health systems, and payers. Build sales processes, customer success playbooks, and partnership frameworks from scratch. Develop pricing strategies, ROI models, and business cases that resonate with healthcare operations buyers. Support strategic customer conversations and help close key accounts Market Intelligence & Business Development Conduct deep-dive research into patient access workflows, specialty pharmacy operations, and healthcare automation opportunities. Analyse the competitive landscape and identify differentiation opportunities in healthcare AI. Build strategic partnerships with speciality pharmacies, health systems, EMR vendors, and healthcare platforms. Synthesize market insights into actionable recommendations for product and GTM strategy Operations & Company Building Design and implement scalable processes across sales, customer success, and operations. Support fundraising activities, including financial modelling, investor materials, and due diligence. Improve internal systems and operations to help the company scale efficiently. Handle whatever the founders need—this role is defined by impact, not rigid job boundaries. What you bring: Required Experience:- 2-5 years in management consulting (MBB preferred), strategy roles, business analytics, or operating experience in fast-growing startups. Demonstrated ability to take ambiguous, unstructured problems and break them into actionable plans. Track record of managing and delivering multiple complex projects simultaneously. Strong analytical and problem-solving capabilities with business judgment. Exceptional communication skills and ability to build consensus across diverse stakeholders You'll stand out if you have: Healthcare & Domain Experience:- Understanding of U.S. healthcare operations, particularly patient access, prior authorisation, benefits verification, or speciality pharmacy workflows. Prior experience in healthcare startups, digital health, or healthcare services companies. Knowledge of healthcare data, claims processing, or payer-provider dynamics What we offer: Compensation & Benefits:- Competitive salary : ₹30-50 LPA based on experience and skills. Significant ESOP grant : Meaningful equity reflecting strategic impact and founder proximity. Comprehensive health insuranceFlexible work arrangements. Unlimited learning & development budget. Direct access to founders and strategic decision-making Why 100ms: Massive market opportunity : Patient access bottlenecks affect millions of patients and cost the U.S. healthcare system billions annually. You'll help fix a fundamentally broken system. Founder proximity : Work directly with founders who have built successful products and deeply understand both AI infrastructure and healthcare operations. Your work directly influences company strategy. Early-stage leverage : Join at the ground floor where individual contributions materially impact company trajectory. Your projects will define how 100ms wins in healthcare automation. Real-world impact : Your strategic work translates to patients accessing life-saving medications faster and healthcare workers focusing on care instead of administrative burden. Cutting-edge technology : Work on production AI agents solving complex, high-stakes workflows in healthcare—at the intersection of LLMs, healthcare operations, and enterprise automation. Build across domains : This isn't a narrow role. You'll touch sales, product, operations, fundraising, and partnerships—gaining skills to eventually start your own company or become a senior operator. Exceptional team : Collaborate with ex-entrepreneurs, AI engineering experts, and healthcare operations specialists, building the future of healthcare automation. Career acceleration : Founder's Office roles are launching pads. Build relationships with founders, investors, and healthcare leaders while developing skills across strategy, operations, and execution. Freedom to grow : Shape your own path—grow as a strategic individual contributor, build and lead teams, or eventually spin out to start your own venture. Additional Information At 100ms , we value in-person collaboration for faster iteration and stronger product culture. Team members are expected to work from the office at least three days a week — Tuesday, Wednesday, and Friday. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About 100ms 100ms is building AI agents that automate complex patient access workflows in U.S. healthcare — starting with benefits verification, prior authorisation, and referral intake in specialty pharmacy. We help care teams reduce delays and administrative burden so that patients can start treatment faster. Our automation platform combines deep healthcare knowledge with LLM-based agents and robust ops infrastructure. You’ll be joining a specialised team at 100ms focused on healthcare automation using AI. What you'll do: As a member of the Founder's Office, you'll work directly with the founders to drive strategic initiatives that accelerate 100ms AI's growth in healthcare automation. You'll identify, design, and execute cross-functional projects spanning go-to-market strategy, operations, customer success, partnerships, and business development—acting as a force multiplier for the founding team. Strategic Projects & Cross-Functional Initiatives Identify, define, manage, and execute ad-hoc strategic projects that are critical to company success but don't fit neatly into existing functions. Build deep understanding across all areas—sales, marketing, product, operations, AI agent ops—to determine priorities and identify highest-impact initiatives. Own projects from conception to completion: design the approach, implement solutions, hire teams when needed, and drive results. Work closely across functions to unblock initiatives and ensure cross-team alignment. Go-To-Market & Growth Strategy Design and test new go-to-market motions for specialty pharmacy, health systems, and payers. Build sales processes, customer success playbooks, and partnership frameworks from scratch. Develop pricing strategies, ROI models, and business cases that resonate with healthcare operations buyers. Support strategic customer conversations and help close key accounts Market Intelligence & Business Development Conduct deep-dive research into patient access workflows, specialty pharmacy operations, and healthcare automation opportunities. Analyse the competitive landscape and identify differentiation opportunities in healthcare AI. Build strategic partnerships with speciality pharmacies, health systems, EMR vendors, and healthcare platforms. Synthesize market insights into actionable recommendations for product and GTM strategy Operations & Company Building Design and implement scalable processes across sales, customer success, and operations. Support fundraising activities, including financial modelling, investor materials, and due diligence. Improve internal systems and operations to help the company scale efficiently. Handle whatever the founders need—this role is defined by impact, not rigid job boundaries. What you bring: Required Experience:- 2-5 years in management consulting (MBB preferred), strategy roles, business analytics, or operating experience in fast-growing startups. Demonstrated ability to take ambiguous, unstructured problems and break them into actionable plans. Track record of managing and delivering multiple complex projects simultaneously. Strong analytical and problem-solving capabilities with business judgment. Exceptional communication skills and ability to build consensus across diverse stakeholders You'll stand out if you have: Healthcare & Domain Experience:- Understanding of U.S. healthcare operations, particularly patient access, prior authorisation, benefits verification, or speciality pharmacy workflows. Prior experience in healthcare startups, digital health, or healthcare services companies. Knowledge of healthcare data, claims processing, or payer-provider dynamics What we offer: Compensation & Benefits:- Competitive salary : ₹30-50 LPA based on experience and skills. Significant ESOP grant : Meaningful equity reflecting strategic impact and founder proximity. Comprehensive health insuranceFlexible work arrangements. Unlimited learning & development budget. Direct access to founders and strategic decision-making Why 100ms: Massive market opportunity : Patient access bottlenecks affect millions of patients and cost the U.S. healthcare system billions annually. You'll help fix a fundamentally broken system. Founder proximity : Work directly with founders who have built successful products and deeply understand both AI infrastructure and healthcare operations. Your work directly influences company strategy. Early-stage leverage : Join at the ground floor where individual contributions materially impact company trajectory. Your projects will define how 100ms wins in healthcare automation. Real-world impact : Your strategic work translates to patients accessing life-saving medications faster and healthcare workers focusing on care instead of administrative burden. Cutting-edge technology : Work on production AI agents solving complex, high-stakes workflows in healthcare—at the intersection of LLMs, healthcare operations, and enterprise automation. Build across domains : This isn't a narrow role. You'll touch sales, product, operations, fundraising, and partnerships—gaining skills to eventually start your own company or become a senior operator. Exceptional team : Collaborate with ex-entrepreneurs, AI engineering experts, and healthcare operations specialists, building the future of healthcare automation. Career acceleration : Founder's Office roles are launching pads. Build relationships with founders, investors, and healthcare leaders while developing skills across strategy, operations, and execution. Freedom to grow : Shape your own path—grow as a strategic individual contributor, build and lead teams, or eventually spin out to start your own venture. Additional Information At 100ms , we value in-person collaboration for faster iteration and stronger product culture. Team members are expected to work from the office at least three days a week — Tuesday, Wednesday, and Friday. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About 100ms 100ms is building AI agents that automate complex patient access workflows in U.S. healthcare — starting with benefits verification, prior authorisation, and referral intake in specialty pharmacy. We help care teams reduce delays and administrative burden so that patients can start treatment faster. Our automation platform combines deep healthcare knowledge with LLM-based agents and robust ops infrastructure. About the Role We're looking for a Talent Acquisition & HR Specialist to join our team and help us attract, assess, and hire top talent across multiple functions. You'll manage end-to-end recruitment processes, build strong candidate pipelines, and work closely with hiring managers to understand their needs and deliver quality hires. This is an in-office role where you'll be part of our dynamic team environment. What You'll Do Post job openings across relevant platforms and source candidates creatively Screen resumes and conduct initial phone screens to assess candidate fit Coordinate interviews with hiring teams and manage the interview process Maintain clear and timely communication with candidates throughout their journey Partner with hiring managers to understand role requirements and refine job descriptions Generate offer letters and employment contracts Manage employee onboarding and offboarding processes Maintain employee records and ensure all documentation is accurate and compliant Support payroll processing by providing attendance, leave, and new hire data Handle employee queries related to policies, benefits, and HR processes Assist with performance review cycles and documentation Support employee engagement initiatives and company events What We're Looking For You should have 1-3 years of experience in recruitment and HR operations, ideally in a fast-paced environment. You're comfortable wearing multiple hats—from managing recruitment pipelines to handling employee queries and HR documentation. You can prioritize effectively, have strong organizational skills, and maintain attention to detail across various HR activities. You know how to source candidates creatively beyond just job boards—whether through LinkedIn, referrals, or networking—and can assess candidates for both technical fit and cultural alignment. Required Skills: Excellent verbal and written communication skills—you can articulate job requirements clearly, conduct engaging interviews, and write compelling job descriptions Strong proficiency in Google Docs, Google Sheets, and Google Workspace tools for documentation, tracking, and collaboration Experience with HR operations including offer letter generation, employee records management, and HR documentation Strong attention to detail and ability to handle confidential information Nice to Have: Startup experience—you understand the fast pace, ambiguity, and need for adaptability in a growing company Experience with applicant tracking systems and recruitment platforms What Success Looks Like In this role, you'll be successful if you consistently fill positions within agreed timelines with quality candidates, maintain high offer acceptance rates, and receive positive feedback from both candidates and hiring managers. You'll keep HR operations running smoothly, ensure compliance, and contribute ideas for improving our people practices as we scale. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About 100ms 100ms is building AI agents that automate complex patient access workflows in U.S. healthcare — starting with benefits verification, prior authorization, and referral intake in specialty pharmacy. We help care teams reduce delays and administrative burden so that patients can start treatment faster. Our automation platform combines deep healthcare knowledge with LLM-based agents and robust ops infrastructure. About the Role We're looking for a Finance Manager based in India to support our financial operations, work with external accounting partners, and help drive budgeting, forecasting, cash management, and reporting across our multi-entity operations (US, India) Key Responsibilities - Financial Reporting & Oversight Review monthly financial reports from external accounting firms across all entities Check for accuracy and completeness of financials Flag discrepancies and coordinate with firms to resolve issues Prepare summary financial updates for leadership Accounts Payable Management Process and approve vendor payments across entities Manage vendor relationships and track payment terms Ensure timely processing of invoices and expense reimbursements Coordinate with accounting firms on AP recording Cash Management Monitor weekly cash positions across US, India, and UAE entities Prepare weekly and monthly cash flow forecasts Track cash burn and runway projections Alert leadership to cash needs Budgeting & Forecasting Support annual budgeting process - gather inputs from department heads Help build annual budget (revenue, expenses, headcount, cash) Update monthly/quarterly rolling forecasts Track budget vs. actual and prepare variance reports MIS Reporting & Analytics Prepare monthly MIS reports for leadership team Create dashboards with key metrics (ARR, burn rate, runway) Track department-level expenses Calculate SaaS metrics: CAC, LTV, gross margin, etc. Build ad-hoc analyses as requested Investor Reporting Help prepare monthly/quarterly board decks and investor updates Compile financial data for investor presentations Maintain investor data room with current financials Support fundraising processes with financial materials Equity Compensation & ESOP Manage ESOP administration - track grants, exercises, vesting Work with HR on equity components of offers Maintain cap table accuracy Required Qualifications Bachelor's degree in Commerce (B.Com), Finance, Accounting, or related field MBA in Finance or CA Inter pursuing/completed is a plus Experience 2-4 years of experience in finance roles (FP&A, financial analysis, or finance operations) Experience with financial modeling and budgeting Prior exposure to startups or technology companies preferred Experience with Excel-based financial modeling Technical Skills Strong Excel/Google Sheets skills: Formulas (VLOOKUP, SUMIFS, pivot tables), basic financial modeling Understanding of financial statements (P&L, Balance Sheet, Cash Flow) Basic knowledge of accounting terminology and concepts Familiarity with SaaS business models is a plus Comfortable learning new tools and systems Tax & Compliance Coordination Track tax filing deadlines across US, India, and UAE entities Coordinate with external tax advisors and accounting firms for timely filings Gather required documentation and information for tax returns Ensure compliance calendars are maintained and deadlines are met Base Salary: ₹5-12 LPA (based on experience) Equity: ESOP grant We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About 100ms 100ms is building AI agents that automate complex patient access workflows in U.S. healthcare — starting with benefits verification, prior authorization, and referral intake in specialty pharmacy. We help care teams reduce delays and administrative burden so that patients can start treatment faster. Our automation platform combines deep healthcare knowledge with LLM-based agents and robust ops infrastructure. You’ll be joining a specialised team at 100ms focused on healthcare automation using AI. What you'll do: You'll lead growth strategy for 100ms AI's healthcare automation platform, driving adoption of AI agents that eliminate patient access bottlenecks. You'll accelerate market penetration in specialty pharmacy, scale from early adopters to broader healthcare systems, and establish repeatable growth motions in the complex U.S. healthcare operations space. Growth Strategy & Execution Shape the brand and establish thought leadership across the patient access workflow buyer journey—from specialty pharmacy partners to health systems and payers. Identify high-impact growth levers specific to healthcare automation and influence product roadmap (e.g., workflow integration depth, time-to-authorization improvements, referral conversion rates). Build and optimize go-to-market motions including pilot-to-production conversion, expansion into adjacent workflows (eligibility, appeals, case management), and land-and-expand strategies. Partner with engineering, sales and ops teams to ship growth-focused features that demonstrate clear ROI in reduced delays and administrative burden Data-Driven Optimization Own key growth metrics, including pipeline generation, pilot conversion rate, time-to-value, automation rate improvement, workflow expansion, and net revenue retention. Quantify and communicate business impact: authorization turnaround time reduction, staff hours saved, patient start-of-therapy acceleration. Build frameworks to identify which speciality pharmacy segments, health systems, or workflows offer highest growth potential. Develop case studies and ROI models that resonate with healthcare operations leaders and pharmacy directors Go-To-Market & Channel Development Scale channels relevant to speciality pharmacy and patient access stakeholders (NASP conferences, speciality pharmacy networks, healthcare operations LinkedIn, industry publications). Create compelling positioning around measurable outcomes: faster prior auths, reduced referral leakage, lower administrative costs, better patient access. Launch targeted campaigns for key personas (speciality pharmacy directors, patient access managers, health system ops leaders, payer organisations). Build thought leadership through healthcare operations webinars, workflow automation showcases, and industry events (NASP Summit, PBMI, speciality-specific conferences) Market Development & Expansion Identify and prioritize expansion opportunities: new therapeutic areas, additional workflow types, health system direct sales, payer partnerships. Work with sales to define ideal customer profiles and buying patterns in specialty pharmacy vs. health systems vs. payers. Develop vertical-specific messaging for high-touch specialties (oncology, rheumatology, rare disease, etc.) Build partnerships with EMR/EHR vendors, specialty pharmacies, and patient access technology platforms. Cross-Functional Leadership Work closely with sales to generate qualified leads who understand patient access pain points and have budget authority. Collaborate with product teams to ensure roadmap reflects market demands and competitive differentiation. Partner with ops team (critical for AI agent performance) to showcase automation quality and continuous improvement. Build relationships with clinical and compliance advisors to ensure messaging addresses healthcare regulatory concerns. What you bring: Required Experience:- 2-5 years in growth, product management, or strategy roles at healthcare SaaS, healthcare operations technology, or B2B healthcare startups. Proven track record of driving growth in complex, regulated industries with long sales cycles. Strong analytical skills with the ability to build ROI models and business cases that resonate with healthcare operations buyers. Understanding of U.S. healthcare operations, particularly revenue cycle, patient access, or pharmacy operations. Comfort with ambiguity—you can navigate the messy reality of healthcare workflows while building scalable growth strategies. You'll stand out if you have: Healthcare Domain Expertise:- Direct experience in speciality pharmacy, patient access, revenue cycle management, or healthcare operations. Prior work with prior authorisation, benefits verification, referral management, or patient intake workflows. Understanding of payer-provider dynamics, formulary management, and medication access challenges. Network within speciality pharmacy organisations (NASP), patient access forums, or health system operations What we offer: Compensation & Benefits :- Competitive salary : ₹30-50 LPA based on experience and skills. Employee Stock Option Plan (ESOP) to share in 100ms's growth. Comprehensive health insuranceFlexible work arrangementsLearning & development budget. Opportunity to attend healthcare operations and AI conferences. Why 100ms: Massive, urgent problem : Patient access delays affect millions of patients annually. Prior authorization alone delays or denies care for 1 in 3 patients. You'll help fix a broken system. Real-world impact : Your growth work directly translates to patients starting life-saving treatments faster and care teams spending time on patient care instead of paperwork. AI advantage : Work with cutting-edge LLM agents solving complex, high-stakes workflows—not just chatbots, but agents that navigate the messy reality of U.S. healthcare. Early-stage ownership : Join at the ground floor of healthcare automation. Define the market category, own growth metrics that matter, and shape how an entire industry thinks about AI. Specialisation focus : Starting with speciality pharmacy gives you deep expertise in a high-value, underserved vertical with massive expansion potential. Strong foundation : Leverage 100ms's proven track record in building reliable, scalable infrastructure—now applied to healthcare's hardest operational problems. Team & learning : Work alongside engineers building production AI agents, ops teams managing healthcare workflows, and leaders who understand both AI and healthcare deeply. This role is perfect for you if you: Get energized by solving messy, high-stakes problems in healthcare operations. Want to see your growth work translate into real patient outcomes. Thrive in early-stage environments where you define the playbook. Can balance moving fast with the complexity of healthcare sales cycles. Understand that great healthcare products require both technical excellence AND operational know-how Additional Information At 100ms , we value in-person collaboration for faster iteration and stronger product culture. Team members are expected to work from the office at least three days a week — Tuesday, Wednesday, and Friday. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
**Job Description** About 100ms 100ms is focused on developing AI agents that automate complex patient access workflows within the U.S. healthcare system, particularly in benefits verification, prior authorization, and referral intake in specialty pharmacy. The aim is to help care teams reduce delays and administrative burden, enabling patients to begin treatment more swiftly. The automation platform integrates deep healthcare knowledge with LLM-based agents and a robust operations infrastructure. Role Overview As a Solution Engineer at 100ms, you will play a pivotal role in bridging the gap between customers, sales, and engineering. Your primary responsibility will be to collaborate closely with various teams to design and deliver tailored solutions for customers, particularly in the realm of AI-driven automation. This role is ideal for individuals with a basic understanding of coding who are eager to expand their skills in the field of AI solutions. By directly engaging with customers, you will gather their requirements and translate them into tangible product enhancements and operational results. Key Responsibilities - **Technical Collaboration:** Collaborate with sales and engineering teams to create and implement solutions that meet the specific needs of customers. - **Customer Engagement:** Collect and comprehend customer requirements, especially regarding AI agents and customization opportunities. - **Hands-On Execution:** Adjust AI prompts and configurations to align with customer expectations effectively. - **Feedback Loop:** Provide structured feedback to the engineering team regarding customer needs, areas for improvement, and solution gaps. - **Operational Delivery:** Work closely with the Operations (Ops) team to ensure the smooth and timely delivery of customer requests and solutions. Qualifications - Minimum of 1 year of experience in technical support or related fields. - Basic coding knowledge (e.g., Python, JavaScript) with a willingness to enhance technical skills. - Strong communication skills to collaborate effectively with sales, engineering, operations, and customers. - Problem-solving mindset with the ability to translate business requirements into technical tasks. - Interest in AI/ML, conversational AI, or agent-based solutions is advantageous. - Previous experience in a customer-facing technical role (internship, project, or professional) is a plus. *Please note that at 100ms, there is an emphasis on in-office presence to foster collaboration and fortify company culture. Employees are required to work from the office at least three days a week (Tuesday, Wednesday, and Friday) as an essential aspect of their role.* Kindly let me know if you require any further information or modifications.,