Managing KEY Customer activity for Pan India customer covering IFF and Global accounts . review monthly performance of each KA , meet follow up on volume improvement with customer / Trade and Global SA team . Weekly review / CRM updates/ assigning target in discussion with KA . Coordination with trade for allocation on all vessels. Explore new business opportunities with IFF / KA Meeting SA/ IFF for F2F meeting / monthly and quarterly reviews . Filing / rating of KA , internal queries resolution with Trade / BU or SA Global team Resolving external or internal dispute in an unbiased manner. Generation of export lead from the other end. Setting the KPI and overlooking if the same is adhered. Ensuring that the accurate projections for each KA ( SA ) as per the contract commitments are provided to CF team . Promoting / Selling value added service to the customer. Timely update and address to all concerns of KA/ SA
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