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WFM Manager

2 - 6 years

4 - 8 Lacs

Navi Mumbai, Indore, Gurgaon

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Workforce Management WFM Scheduling Workforce Forecasting Workforce Strategy Real-Time Monitoring Workforce Planning Workforce Management Lead

Work Mode

Work from Office

Job Type

Full Time

Job Description

8+ years of WFM experience Will lead a team of WFM Planners who will maximize the use of manpower resources by forecasting the volume of transactions -- calls, messages or emails -- and scheduling the correct number of teammates to handle expected volume of transactions. Will use your expertise in forecasting and budgeting, staff scheduling, employee performance management, compliance, time and attendance and vacation leave planning - to improve employee productivity, enhance labor planning, lower operations costs, and drive efficient time and attendance tracking for better customer service levels. As a Workforce Manager, you will coordinate with key stakeholders to provide relevant data to be used in business cases. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details that includes availability, preferences and skills. Location : - Navi Mumbai,Gurugram,Indore,Mohali

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Taskus
Taskus
www.taskus.com/

Outsourcing and Offshoring Consulting

New Braunfels Texas +

10001 Employees

148 Jobs

    Key People

  • Bryce Maddock

    CEO and Co-Founder

  • Jaspar Weir

    President and Co-Founder

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