Ward Secretary / Receptionist

.

1. Ward Secretary Job Description

Responsible for managing administrative and clerical activities within the hospital ward, ensuring smooth coordination between doctors, nurses, patients and their attendants.

Key Responsibilities:

• Maintain patient records, admission and discharge documentation.
• Coordinate with doctors, nursing staff and other departments.
• Handle patient files, reports and medical documentation.
• Assist in billing coordination and insurance-related documentation.
• Respond to patient and attendant queries and provide necessary assistance.
• Ensure proper maintenance of ward records and daily reports.

2. Receptionist – Job Description

Responsible for handling front-desk operations, welcoming patients and visitors, and ensuring smooth patient registration and coordination.

Key Responsibilities:

• Welcome and guide patients and visitors.
• Handle OP registration and appointment scheduling.
• Attend telephone calls and respond to enquiries.
• Coordinate with doctors and relevant hospital departments.
• Guide patients regarding consultations, investigations and other services.
• Maintain visitor records and ensure efficient front-desk operations.