About The White Willow The White Willow is India’s leading comfort innovation brand with a deep commitment to sustainability, wellness, and personalized support. From eco-conscious pillows to ergonomic cushions, our products are crafted using advanced German technology in collaboration with BASF. We're on a mission to deliver “Comfort in Every Moment”—and we're looking for someone who can bring this experience to every customer touchpoint. Role Overview As a Customer Experience Associate, you’ll be the first line of support and communication for our valued customers. You will manage conversations across Shopify, Amazon (India & USA), WhatsApp, and more, ensuring every customer feels heard, supported, and cared for. Key Responsibilities Respond to customer inquiries across Shopify, Amazon, WhatsApp, and Email within defined SLAs. Make outbound calls to confirm orders for customized products (mattresses, toppers, covers). Manage abandoned cart call SOPs and follow-up protocols. Handle returns, exchanges, and feedback loops with empathy and accuracy. Coordinate with warehouse and logistics for prompt issue resolution. Maintain daily trackers, logs, and feedback reports in Google Sheets or Asana. Share actionable insights with the marketing and product teams. Skills & Qualifications 1–3 years of experience in CRM/Customer Support roles. Excellent written and verbal communication in English (Hindi preferred). Experience with Shopify, Amazon Seller Central, and WhatsApp Business tools. Proficient in Excel/Google Sheets and task trackers like Asana. Strong problem-solving attitude and ability to multitask. You’ll Thrive Here If You Are: A people person who loves solving problems. Empathetic, organized, and process-driven. Curious to learn about products and customer behavior. Passionate about creating delightful brand experiences. What We Offer A values-driven, collaborative workplace. Ownership of customer experience across channels. Competitive salary and performance-based incentives. Employee discounts across all TWW products. A chance to grow with a purpose-led D2C brand. Job Type: Full-time Pay: ₹180,000.00 - ₹600,000.00 per year Benefits: Cell phone reimbursement Health insurance Paid sick time Provident Fund Language: English (Required) Location: Akota, Vadodara, Gujarat (Preferred) Work Location: In person
About The White Willow The White Willow is India’s leading comfort innovation brand with a deep commitment to sustainability, wellness, and personalized support. From eco-conscious pillows to ergonomic cushions, our products are crafted using advanced German technology in collaboration with BASF. We're on a mission to deliver “Comfort in Every Moment”—and we're looking for someone who can bring this experience to every customer touchpoint. Role Overview As a Customer Experience Associate, you’ll be the first line of support and communication for our valued customers. You will manage conversations across Shopify, Amazon (India & USA), WhatsApp, and more, ensuring every customer feels heard, supported, and cared for. Key Responsibilities Respond to customer inquiries across Shopify, Amazon, WhatsApp, and Email within defined SLAs. Make outbound calls to confirm orders for customized products (mattresses, toppers, covers). Manage abandoned cart call SOPs and follow-up protocols. Handle returns, exchanges, and feedback loops with empathy and accuracy. Coordinate with warehouse and logistics for prompt issue resolution. Maintain daily trackers, logs, and feedback reports in Google Sheets or Asana. Share actionable insights with the marketing and product teams. Skills & Qualifications 1–3 years of experience in CRM/Customer Support roles. Excellent written and verbal communication in English (Hindi preferred). Experience with Shopify, Amazon Seller Central, and WhatsApp Business tools. Proficient in Excel/Google Sheets and task trackers like Asana. Strong problem-solving attitude and ability to multitask. You’ll Thrive Here If You Are: A people person who loves solving problems. Empathetic, organized, and process-driven. Curious to learn about products and customer behavior. Passionate about creating delightful brand experiences. What We Offer A values-driven, collaborative workplace. Ownership of customer experience across channels. Competitive salary and performance-based incentives. Employee discounts across all TWW products. A chance to grow with a purpose-led D2C brand. Job Type: Full-time Pay: ₹180,000.00 - ₹600,000.00 per year Benefits: Cell phone reimbursement Health insurance Paid sick time Provident Fund Language: English (Required) Location: Akota, Vadodara, Gujarat (Preferred) Work Location: In person
About The White Willow The White Willow is India’s leading comfort innovation brand with a deep commitment to sustainability, wellness, and personalized support. From eco-conscious pillows to ergonomic cushions, our products are crafted using advanced German technology in collaboration with BASF. We're on a mission to deliver “Comfort in Every Moment”—and we're looking for someone who can bring this experience to every customer touchpoint. Role Overview As a Customer Experience Associate, you’ll be the first line of support and communication for our valued customers. You will manage conversations across Shopify, Amazon (India & USA), WhatsApp, and more, ensuring every customer feels heard, supported, and cared for. Key Responsibilities Respond to customer inquiries across Shopify, Amazon, WhatsApp, and Email within defined SLAs. Make outbound calls to confirm orders for customized products (mattresses, toppers, covers). Manage abandoned cart call SOPs and follow-up protocols. Handle returns, exchanges, and feedback loops with empathy and accuracy. Coordinate with warehouse and logistics for prompt issue resolution. Maintain daily trackers, logs, and feedback reports in Google Sheets or Asana. Share actionable insights with the marketing and product teams. Skills & Qualifications 1–3 years of experience in CRM/Customer Support roles. Excellent written and verbal communication in English (Hindi preferred). Experience with Shopify, Amazon Seller Central, and WhatsApp Business tools. Proficient in Excel/Google Sheets and task trackers like Asana. Strong problem-solving attitude and ability to multitask. You’ll Thrive Here If You Are: A people person who loves solving problems. Empathetic, organized, and process-driven. Curious to learn about products and customer behavior. Passionate about creating delightful brand experiences. What We Offer A values-driven, collaborative workplace. Ownership of customer experience across channels. Competitive salary and performance-based incentives. Employee discounts across all TWW products. A chance to grow with a purpose-led D2C brand. Show more Show less
As a Content Creator & Strategy Specialist at The White Willow, you will be a key player in shaping the brand's narrative through data-driven insights and creative strategies. We are a bootstrapped D2C brand that prioritizes sustainability, innovation, and personalized comfort in every product we offer. Your role will involve analyzing content performance across various platforms, preparing reports using tools like Google Analytics and Meta, and visualizing trends to drive content decisions. You will also be responsible for conducting market research, developing content roadmaps aligned with business goals, and tracking campaign performance to optimize results. Collaboration will be key as you work closely with founders, marketing, and creative teams to identify new opportunities and translate product features into engaging content ideas. Strong storytelling and written communication skills are a must, along with a data-savvy mindset and an understanding of consumer behavior and content trends. A Bachelor's degree in Marketing, Business, Design, Mass Communication, or a related field is required, along with 2-4 years of experience in a similar role, preferably within D2C, lifestyle, or wellness brands. Proficiency in Excel/Sheets, Google Analytics, and Meta Ads Manager is essential, and familiarity with tools like Notion, Canva, Shopify, and Klaviyo is a bonus. In this role, you will have the opportunity to directly impact the brand's content and analytics strategies, with ownership to shape the narrative for a rapidly growing audience in India and the US. You will work in a collaborative, learning-focused team environment that values clarity, curiosity, and execution. The benefits of this full-time position include health insurance, Provident Fund, paid sick time, and cell phone reimbursement. If you are located in Vadodara, Gujarat, hold a Bachelor's degree, and meet the above requirements, we invite you to apply for this exciting opportunity to be part of our dynamic team at The White Willow.,
Job Title: Data Analyst Location: Vadodara (Full-Time, On-Site) Department: Strategy & Business Intelligence Reports To: Co-Founder / Head of Strategy Job Type: Full-time, In-Office About The White Willow At The White Willow , we're redefining comfort for modern living. As a proudly bootstrapped and profitable D2C brand rooted in sustainability, innovation, and personalized comfort, our growth has been powered by sharp insights and data-first thinking. We’re looking for a Data Analyst who shares our obsession with numbers, detail, and using insights to guide big decisions — from product development to marketing to supply chain. Role Overview As a Data Analyst at The White Willow, you will play a pivotal role in shaping business strategy through data. You’ll work closely with leadership, product, marketing, operations, and finance teams to uncover trends, solve complex problems, and build a scalable, insight-led decision-making culture. Key Responsibilities : Data Management & Infrastructure Maintain and optimize data pipelines for real-time insights across Shopify, Amazon, Google Analytics, and ERP systems. Ensure data integrity by cleaning, validating, and integrating datasets from multiple sources (e.g. Ads, Sales, Logistics, Returns). Build dashboards and reports in Google Sheets, Power BI, or Tableau for functions like Sales, Inventory, Customer Experience, and Ads. Automate daily/weekly reporting across internal teams — including financial snapshots, profitability reports, and recognition metrics. Work with brand teams to test hypotheses, evaluate product performance, and guide category expansion. Business Support Assist in forecasting demand, optimizing marketing spends, and tracking inventory health. Support new launches with competitor benchmarking, pricing models, and early performance tracking. What We’re Looking ForEducation Bachelor's or Master’s in Data Science, Statistics, Engineering, or related fields. Experience 2–4 years in a similar role, preferably in a D2C/eCommerce environment. Hands-on with Shopify, Amazon reports, Google Analytics, Meta Ads/Google Ads data, etc. Strong command over Excel, SQL, and either Python Skills Excellent with numbers, but also storytelling — you can turn rows of data into business actions. Comfortable navigating ambiguity and prioritizing high-impact insights. Eye for trends, outliers, and patterns that most miss. Nice to Have Experience with profitability tools like SellerBoard or ProfitWell. Understanding of logistics dashboards, warehousing metrics, and returns analytics. Exposure to tools like Klaviyo, Ads Manager, or GA4. What You’ll Gain Opportunity to work directly with the founders on key decisions. Autonomy to shape data practices across a scaling brand. Be part of a sustainable, innovation-driven company that’s impacting 1M+ lives. A close-knit team culture with a focus on learning, ownership, and growth Job Type: Full-time Pay: ₹180,000.00 - ₹600,000.00 per year Benefits: Health insurance Paid sick time Provident Fund Application Question(s): Located in Vadodara, Gujarat Education: Bachelor's (Required) Work Location: In person
Date posted: 16 October 2025 Pay: 180,000.00 - ?600,000.00 per year Job description: Job Title: Data Analyst Location:Vadodara (Full-Time, On-Site) Department:Strategy & Business Intelligence Reports To:Co-Founder / Head of Strategy Job Type:Full-time, In-Office About The White Willow AtThe White Willow, we're redefining comfort for modern living. As a proudly bootstrapped and profitable D2C brand rooted in sustainability, innovation, and personalized comfort, our growth has been powered by sharp insights and data-first thinking. We're looking for aData Analystwho shares our obsession with numbers, detail, and using insights to guide big decisions from product development to marketing to supply chain. Role Overview As a Data Analyst at The White Willow, you will play a pivotal role in shaping business strategy through data. You'll work closely with leadership, product, marketing, operations, and finance teams to uncover trends, solve complex problems, and build a scalable, insight-led decision-making culture. Key Responsibilities : Data Management & Infrastructure Maintain and optimize data pipelines for real-time insights across Shopify, Amazon, Google Analytics, and ERP systems. Ensure data integrity by cleaning, validating, and integrating datasets from multiple sources (e.g. Ads, Sales, Logistics, Returns). Build dashboards and reports in Google Sheets, Power BI, or Tableau for functions like Sales, Inventory, Customer Experience, and Ads. Automate daily/weekly reporting across internal teams including financial snapshots, profitability reports, and recognition metrics. Work with brand teams to test hypotheses, evaluate product performance, and guide category expansion. Business Support Assist in forecasting demand, optimizing marketing spends, and tracking inventory health. Support new launches with competitor benchmarking, pricing models, and early performance tracking. What We're Looking For Education Bachelor's or Master's in Data Science, Statistics, Engineering, or related fields. Experience 24 years in a similar role, preferably in a D2C/eCommerce environment. Hands-on with Shopify, Amazon reports, Google Analytics, Meta Ads/Google Ads data, etc. Strong command over Excel, SQL, and either Python Skills Excellent with numbers, but also storytelling you can turn rows of data into business actions. Comfortable navigating ambiguity and prioritizing high-impact insights. Eye for trends, outliers, and patterns that most miss. Nice to Have Experience with profitability tools like SellerBoard or ProfitWell. Understanding of logistics dashboards, warehousing metrics, and returns analytics. Exposure to tools like Klaviyo, Ads Manager, or GA4. What You'll Gain Opportunity to work directly with the founders on key decisions. Autonomy to shape data practices across a scaling brand. Be part of a sustainable, innovation-driven company that's impacting 1M+ lives. A close-knit team culture with a focus on learning, ownership, and growth Job Type: Full-time Benefits: Health insurance Paid sick time Provident Fund Application Question(s): Located in Vadodara, Gujarat Education: Bachelor's (Required) Work Location: In person