Telecaller

Job Description

Company Overview Reliance Retail is India's largest and fastest-growing retailer, recognized for its diversified omni-channel presence and innovative store concepts. With a commitment to exceptional value, superior quality, and unmatched customer experiences, our extensive network and strategic investments continually enhance our service offerings. Through our comprehensive retail and digital platforms, we maintain a loyal customer base while bolstering employment and economic opportunities across India. Job Overview We are seeking a fresh-minded Telecaller to join our dynamic team in Hamleys - Phoenix Market City Bangalore. & Hamleys - Vega City Mall This is a full-time position, perfectly suited for those looking to start their career in the retail industry. As a Telecaller at Reliance Retail, you will have the opportunity to engage with a diverse customer base, offering them superior service and value, while operating within a supportive and technology-driven environment. Qualifications And Skills Excellent communication skills (Mandatory skill) essential for effectively interacting with customers and understanding their needs. Outstanding customer service skills (Mandatory skill), pivotal in ensuring client satisfaction and building long-term relationships. Active listening skills (Mandatory skill) necessary for accurately addressing customer queries and concerns. Proficiency in making outbound calls to potential customers, an essential aspect of this role for lead generation. Experience in lead generation techniques to identify and foster prospective customer relationships. Strong telemarketing skills to promote our products and services to a vast audience. Ability to upsell by identifying customer needs and suggesting suitable products, enhancing their shopping experience. Efficient time management skills to handle multiple calls and meet daily targets. Roles And Responsibilities Engage with potential customers via telephone calls to introduce Hamleys products and services. Identify customer needs and preferences, and provide solutions to fulfill their requirements. Maintain an updated database of customer interactions and provide updates to team leads regularly. Follow-up with prospects and ensure consistent communication to convert leads into sales. Resolve customer complaints by investigating issues and finding the best solutions promptly. Coordinate with relevant departments to ensure a comprehensive and satisfactory customer experience. Achieve daily and monthly targets set for outbound calls and lead conversions. Provide feedback to management regarding customer insights, potential products, and process improvements. Show more Show less