Technical Support Engineer - Spanish

Job Description

Job Description: Provide telephone, email, remote and on-site senior support to CeX staff and colleagues Communicating predominantly with English & Spanish speaking end users Ensure emails/tickets are being handled/acknowledged in a timely manner Administration of Microsoft Windows Servers/Workstations, Anti-Virus, Networks, and more Diagnose and troubleshoot hardware and software issues Assist in any other general tasks that may arise Escalate cases to the relevant department when required Monitoring queue of escalated incidents Willing to work on-call/overtime when required Conducting training as required/requested Maintain smooth running of shops from an IT standpoint Provide quality service to the end-user and maintain standards for the IT Services provided Make continual improvements to procedures and documentation Attend and participate in all departmental meetings/training initiatives Keeping up to date with the latest technologies Provide telephone, email, remote, and on-site technical support to CeX staff & colleague Ensure emails/tickets are being handled/acknowledged in a timely manner Administration of Microsoft Windows, Anti-Virus, Servers, Networks, and more Diagnose and troubleshoot hardware and software issues Document troubleshooting procedures Required Skills: Good Verbal/Written Spanish (Latin America/Spain) & English Communication Reliable, Confident, and Self-starter Resilient and able to face and resolve conflicts Experience in Supporting Overseas Customers Basic Networking Skills Willingness to work in rotational shifts (Night) Preferred skills: Good understanding of Servers, Database, Active Directory, AWS / Google Cloud Platform Nagios/Icinga Experience.