Technical Support Engineer L1 (FinTech)

Job Description

Responsibilities: Monitor alerts received from systems and address or escalate as per established service levels Respond to questions/requests received from clients and resolve issues/problems in a timely manner within scope of responsibility and abilities Monitor and perform System maintenance activities as per guidelines provided Collaborate with cross functional teams on application/process/network troubleshooting and escalate to level 2 as per agreed SLAs. Escalate all unresolved issues timely as per established SLAs Follow established support processes Analyze and assist with automation of manual support tasks where appropriate using AI or Scripts Establish and maintain Code control for scripts using industry standard tools Qualifications: Full time: 2-3 years of experience in IT Operations Soft Skills: Clear communications (listening, oral and written communications) Be a team player Strong collaboration skills Ability to work independently with minimal guidance Ability to follow process Self-driven & proactive Ability to learn quickly Ability to work in shifts as needed Ability to multi-task Customer Service Orientation Technical Skills: Windows Operating Systems – Server 2016, 2019 Microsoft Office tools, Office 365 Scripting Languages such as VBScript, Windows Batch Web servers such as IIS, Apache Tomcat Data Files moves and transfers (Sftp, Winscp, MQ) Working knowledge of SQL (backups, performance monitoring, basics queries) Job Type: Full-time Shift: Day shift Evening shift Night shift Rotational shift US shift Work Days: Monday to Friday Weekend availability Ability to commute/relocate: Chennai District, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required) Work Location: In person