Team Lead - Hindi Customer Service

Job Description

Location: Trivandrum, Kerala Employment Type: Full-time Competitive Compensation (based on experience). What You’ll Do Serve as the primary point of contact for assigned clients Build and maintain strong, long-term relationships; manage expectations Understand client goals, business challenges and industry trends Coordinate with projects, support and product teams to ensure on-time delivery Monitor service quality, handle escalations and resolve issues swiftly Identify upselling and cross-selling opportunities to drive account growth Drive renewals and retention strategies for sustained partnerships Provide regular performance reports and lead review meetings Keep detailed documentation of account activities and communications What You Bring 2–4 years’ experience in account management, client servicing or customer success Bachelor’s degree in Business, Marketing, IT or related field Excellent interpersonal, presentation and problem-solving skills Strong organizational ability; adept at managing multiple accounts Proficiency in CRM tools (Salesforce, Zoho, HubSpot) and MS Office/Google Workspace Fluent in English and Hindi Why You’ll Love It Here Opportunity to work with cutting-edge AI/automation solutions Collaborative, growth-focused culture Competitive salary + benefits Send your resume to: hr@theclosinggap.net Learn more about us: https://theclosinggap.net Apply Now and Let’s Close the Gap – Together. Job Type: Full-time Pay: ₹8,541.28 - ₹42,117.32 per month Language: English (Preferred) Hindi (Preferred) Work Location: In person Speak with the employer +91 7736691629