Sr. Service Advisor

Job Description

Customer Interaction: Liaising with customers, greeting them, and understanding their service needs. Service Scheduling and Coordination: Scheduling service appointments, coordinating with the workshop, and managing workflows. Estimating and Pricing: Providing accurate estimates for repairs and services, and handling billing and invoicing. Customer Satisfaction: Ensuring customer satisfaction and addressing their concerns. Team Management: Supervising and developing service advisors. Service Department Performance: Tracking key performance indicators, analyzing data, and making recommendations for improvement. Warranty Administration: Understanding and managing warranty claims. Communication: Maintaining clear and effective communication with customers, technicians, and other stakeholders. Sales: Driving sales of parts, accessories, and services. Compliance: Ensuring compliance with manufacturer policies and procedures. Job Types: Full-time, Permanent, Volunteer Pay: ₹20,000.00 - ₹27,000.00 per month Benefits: Flexible schedule Food provided Leave encashment Provident Fund Schedule: Day shift Rotational shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Experience: Multi Brand Car service center : 1 year (Required) Language: Kannada (Preferred) English (Preferred) Hindi (Preferred) Location: Dommasandra, Bengaluru, Karnataka (Required) Work Location: In person