Posted:2 months ago|
Platform:
Work from Office
Full Time
The purpose of this position is to provide support to both internal and external customers, providing them with a professional, accurate, and efficient response that will help them to achieve their requirements and to build a good rapport with customers for the growth of the organization. Entering all email and fax orders accurately for North America as per agreed timelines. Enter the orders and quotes accurately in ERP/Salesforce as per the rules/SOP. Basic knowledge of SAP, Oracle, and Salesforce. Should understand business knowledge in Order to Cash cycle. Ensure expected order entry productivity and accuracy are maintained consistently. Identify and follow up customer specific requirements. Any other additional tasks depending on the specific country or organization as requested by Team Lead / Supervisor. Maintain & update process-related documents in a timely manner. Should be able to handle all process-related queries. Manage the customer requests like providing ETA, Invoice, or any other documents as per SOP. Proper response to email queries received from the customers or internal team. Maintain a positive and flexible attitude. Learning additional activities in the team and delivering the results effectively. Willing to work in Night shift.
Sigma Aldrich Chemicals
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