Job
Description
Chakan, Maharashtra, India Department Service Operations Job posted on Jun 02, 2025 Employment type Permanent Key Responsibilities Order Processing & Dispatch Management: Ensure timely and accurate processing of incoming spare parts service orders received via various channels (e.g., SAP, email, portal). Manage the end-to-end order fulfillment cycle: picking, packing, shipping documentation, and dispatch coordination with logistics partners. Prioritize urgent orders to meet critical Service Level Agreements (SLAs) and minimize customer downtime. Track order status, proactively resolve dispatch delays, and communicate effectively with internal stakeholders (Service Teams, Customer Support) and external customers regarding order status. Inventory Management & Control: Oversee all aspects of spare parts inventory within the warehouse, including receiving, put-away, storage, cycle counting, and stock reconciliation. Implement and maintain robust inventory control procedures to ensure high stock accuracy and minimize discrepancies, shrinkage, and obsolescence. Conduct regular cycle counts and full physical inventories; investigate and resolve variances promptly. Analyze inventory data to optimize stock levels, identify slow-moving/obsolete items, and support procurement planning. Ensure proper storage conditions and handling procedures are followed to preserve part integrity. Warehouse Operations Management: Oversee day-to-day warehouse activities, ensuring efficient layout, material flow, safety, and housekeeping standards (5S principles). Manage inbound activities: receiving shipments, verifying quantities/quality against purchase orders, and completing system receipts (SAP). Optimize warehouse space utilization and storage strategies. Ensure compliance with all relevant health, safety, security, and environmental regulations within the warehouse. Manpower Management & Leadership: Supervise, train, schedule, and motivate warehouse personnel (e.g., storekeepers, material handlers, dispatchers). Assign tasks effectively, monitor performance, and provide constructive feedback. Foster a safe, productive, and positive work environment. Manage timekeeping, attendance, and adherence to company policies. Systems & Reporting: Utilize SAP (MM/IM, SD modules) extensively for inventory transactions, order management, reporting, and master data maintenance. Proficiently use Order Management Systems (e.g., Vinculum or similar platforms) for order processing and tracking. Leverage MS Excel for data analysis, reporting, inventory tracking, and process improvement (e.g., pivot tables, VLOOKUPs, basic macros). Generate and analyze key performance indicators (KPIs) related to order fulfillment timeliness, inventory accuracy, warehouse productivity, and cost efficiency. Prepare regular operational reports for management. Required Skills & Qualifications Education: Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Engineering, or a related field. Equivalent practical experience may be considered. Experience: Minimum of 3-5 years of proven experience in warehouse operations, inventory management, and order fulfillment, preferably within a technical spare parts/service environment. Technical Skills (Mandatory): SAP Proficiency: Demonstrated hands-on experience with SAP modules relevant to Materials Management (MM), Inventory Management (IM), and Sales & Distribution (SD) – specifically for warehouse transactions, inventory control, and order processing. Order Management Systems (OMS): Proven experience using OMS platforms like Vinculum, Salesforce Service Cloud, or similar systems for managing service orders. MS Excel Expertise: Advanced proficiency (Pivot Tables, VLOOKUP/XLOOKUP, HLOOKUP, SUMIFS, Data Validation, Charts/Graphs, Macros - basic understanding beneficial). Core Competencies: Inventory Management: Deep understanding of inventory control principles, cycle counting, stock reconciliation, and warehouse management best practices. Warehouse Operations: Strong knowledge of warehouse processes, layout optimization, material handling, safety protocols, and 5S. Logistics & Dispatch: Understanding of shipping processes, documentation, and carrier coordination. Data Analysis & Reporting: Ability to interpret data, identify trends, and generate actionable reports. Problem Solving & Process Improvement: Aptitude for identifying operational bottlenecks and implementing effective solutions. Attention to Detail & Accuracy: Critical for inventory control and order fulfillment. Organization & Time Management: Ability to prioritize tasks effectively in a fast-paced environment. Manpower Management: Prior experience in supervising or leading warehouse staff is essential. Preferred Qualifications Experience working specifically with technical spare parts (e.g., industrial equipment, electronics, automotive). Certification in Warehouse Management (e.g., APICS CPIM, CSCP) or Inventory Management. Experience with Warehouse Management Systems (WMS). Knowledge of Lean or Six Sigma principles. Forklift certification (if applicable to the role).
