Job
Description
Summary Job description Job Title: ServiceNow Architect – ITSM, CSM & SecOps Position Overview: We are seeking an accomplished ServiceNow Architect with extensive hands-on experience across IT Service Management (ITSM), Customer Service Management (CSM), and Security Operations (SecOps). This role requires deep technical expertise, a strategic mindset, and the ability to lead and deliver end-to-end ServiceNow solutions in alignment with enterprise objectives. Key Responsibilities: Architect and lead the implementation of ServiceNow solutions across ITSM, CSM, and SecOps modules Define and enforce platform governance, development standards, and best practices Drive automation initiatives using Flow Designer, Orchestration, and IntegrationHub Design and execute integrations with third-party platforms (e.g., CRM, SIEM tools) via REST, SOAP, and MID Server Conduct performance tuning, system upgrades, and code reviews to ensure platform stability and scalability Collaborate with stakeholders, developers, and business leaders to align solutions with business requirements Mentor and guide developers and administrators on platform capabilities and best practices Required Qualifications: 10+ years of overall IT experience, with 7+ years in ServiceNow architecture and implementation Proven hands-on expertise in ITSM, CSM, and preferably SecOps modules Proficient in JavaScript, Glide API, Business Rules, Script Includes, and Flow Designer Strong understanding of ServiceNow database architecture, ACLs, and security models Demonstrated experience in integrating ServiceNow with external systems and tools In-depth knowledge of ITIL and NIST frameworks Strong communication, leadership, and stakeholder management skills Preferred Certifications: ServiceNow Certified System Administrator (CSA) Certified Implementation Specialist – ITSM, CSM, and SecOps ServiceNow Certified Application Developer (CAD) ITIL v4 Foundation CISSP (preferred for SecOps expertise) Show more Show less
