Senior Analyst

Job Description

🚨 We're Hiring: Service Delivery Analyst @HCLTech 🚨 📩 Ready to make an impact? Apply now or connect with us to learn more! Send your resume to shine.albert@hcltech.com and embark on an exciting career journey with HCLTech! Are you a detail-oriented professional with a passion for customer success and operational excellence? Join our team at HCLTech as a Service Delivery Analyst , where you'll play a key role in supporting complex tier accounts, optimizing fleet performance, and driving long-term client retention. 🔍 What You’ll Do: ✅ Manage and analyze fleet data to improve SLA productivity ✅ Collaborate with internal teams and external partners to resolve issues ✅ Deliver custom client reporting and support strategic initiatives ✅ Act as a Subject Matter Expert on device performance and system management ✅ Contribute to process improvements and special projects 🎓 What We’re Looking For: ✔️ Bachelor’s degree or 3–5 years of relevant experience ✔️ Strong time management and communication skills ✔️ Proficiency in reporting tools and asset management systems ✔️ A proactive mindset and a passion for problem-solving 🌟 Why HCLTECH? Be part of a team that values innovation, collaboration, and customer success. Your work will directly impact client satisfaction and business performance. Show more Show less