Senior Academic Counsellor telecaller

Job Description

Job Title: Counsellor – Tele calling (Presales) Job Summary: A proactive and persuasive Tele calling Counsellor with a focus on presales activities , responsible for engaging with prospective clients over the phone, understanding their requirements, educating them about the services/products, and nurturing leads to convert them into qualified opportunities for the sales team. Key Responsibilities: Make outbound calls to leads generated through marketing campaigns, online inquiries, or walk-ins. Counsel potential customers by understanding their needs and providing suitable solutions or services. Explain product/service features and benefits clearly and convincingly. Follow up with leads consistently and maintain a healthy sales funnel. Qualify leads based on predefined criteria and schedule appointments or demos for the sales team. Maintain accurate records of all interactions in CRM tools or lead trackers. Achieve daily, weekly, and monthly call and conversion targets. Provide feedback to the marketing and sales teams for lead quality and campaign effectiveness. Skills & Qualifications: Excellent verbal communication and interpersonal skills in [English and local languages]. Proven experience in tele calling, counselling, or presales. Persuasive, confident, and goal-oriented approach. Ability to handle rejection and remain positive. Proficient with CRM software, Excel, and call tracking tools. Bachelor's degree preferred (any stream). Preferred Industry Experience (if applicable): Education & Ed Tech Healthcare Services Financial Services Software or IT Solutions Job Type: Permanent Pay: From ₹15,000.00 per month Benefits: Work from home Work Location: Remote Application Deadline: 02/06/2025