Job
Description
About Us Zelis is modernizing the healthcare financial experience in the United States (U.S.) by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers in the U.S. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare expertsâdriving real, measurable results for clients. Why We Do What We Do In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system. Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelisâ award-winning culture. Responsibilities Position Overview Collaborate with functional stakeholders to gather and analyze business requirements for Salesforce Sales and other implementation and enhancements. Customize and configure Salesforce platform based on healthcare-specific needs, including creating custom objects, fields, workflows, process builders, approval processes, flows and validation rules. Develop and maintain reports, dashboards, and other data visualization tools to provide insights and analytics to healthcare teams. Ensure compliance with healthcare regulations, such as HIPAA, by implementing appropriate security measures and data access controls. Manage user roles, profiles, and permissions to maintain data integrity and protect patient confidentiality. Should Provide user training and support to healthcare professionals to ensure effective utilization of Salesforce Sales and other apps. Monitor system performance, troubleshoot issues, and implement solutions to optimize system functionality in a healthcare environment. Requirements Bachelorâs degree in computer science, Information Systems, or a related field. Minimum of 3-5 years of experience as a Salesforce Administrator, preferably in the healthcare industry. Strong knowledge of Salesforce CRM administration, configuration, and customization, with an understanding of healthcare-specific requirements. Experience with Salesforce Lightning, including Lightning App Builder and Lightning Flow. Proficient in creating custom objects, fields, validation rules, workflows, process builder, flows in a healthcare context. Solid understanding of healthcare data management, data modeling, and data integration concepts in Salesforce. Familiarity with healthcare regulations and compliance requirements, such as HIPAA. Excellent problem-solving skills and ability to analyze complex business requirements in a healthcare setting. Strong communication and interpersonal skills to collaborate with healthcare professionals and provide user support. Salesforce Administrator certification is Mandatory. Salesforce App Builder, Salesforce Advanced Administrator certification is an added advantage. This role requires the candidate to work from 2PM to 11PM IST. Show more Show less
