Job
Description
We are looking for a seasoned, diplomatic, and solution-oriented professional to enhance resident satisfaction and streamline operations in our prestigious residential community. The ideal candidate will act as a bridge between residents, vendors, and management , ensuring smooth service delivery, timely CAM collections, and effective conflict resolution. This role demands strong interpersonal skills, patience, and a structured approach to maintain a harmonious living environment while upholding the township’s standards. Ideal Candidate Profile: Background: Retired professionals (Bank Managers, Defense Officers, Senior Government Officials, or Corporate Leaders) with a proven track record in people management . Age Preference: 45+ years (valued for maturity and authority in handling disputes). Residency: Must reside in Tricity (Zirakpur/Mohali/Chandigarh) for accessibility. Languages: Fluent in Hindi, Punjabi, and English (written & spoken). Tech-Savvy: Basic proficiency in Excel/Google Sheets, WhatsApp, and email communication . Key Responsibilities: Serve as the primary point of contact for resident concerns, ensuring prompt resolution. Coordinate with CRM, maintenance, and vendor teams to uphold service quality. Communicate CAM dues transparently, address queries, and follow up respectfully for collections. Maintain accurate records of payments, complaints, and resolutions. Represent management in resident meetings & WhatsApp groups with professionalism. Escalate critical issues to senior leadership when necessary. Share weekly reports on CAM collections, complaints, and resident feedback. Job Types: Full-time, Permanent Pay: ₹60,000.00 - ₹70,000.00 per month Education: Bachelor's (Required) Experience: Banking: 8 years (Preferred) Location: Mohali, Punjab (Preferred) Work Location: In person
